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Brother International MFC 9420CN Users Manual - English - Page 138

C - 13, Printing Difficulties, Start, Printers and Faxes, DIFFICULTY, SUGGESTIONS - printers troubleshooting

UPC - 012502614074

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Troubleshooting and routine maintenance DIFFICULTY SUGGESTIONS Printing Difficulties The machine does not print. Please make sure: • The machine is plugged in and the power switch is turned On. -OR- • The toner cartridge and the OPC belt cartridge are installed properly. (See Replacing a toner cartridge on page C-29 and Replacing the OPC belt cartridge (OP-4CL) on page C-33.) -OR- • The interface cable is securely connected between the machine and computer. (See the Quick Setup Guide). -OR- • The correct printer driver has been installed and selected. -OR- • Check to see if the LCD is showing an error message. (See Error messages on page C-1.) -OR- • The machine is online. Click Start and then Printers and Faxes. Select 'Brother MFC-9420CN', and right-click. Make sure that "Use Printer Offline" is unchecked. The machine prints unexpectedly or it prints garbage. Turn off the machine's power switch and then turn it on again. If the error message continues leave the machine for several minutes and then try it again. (The machine can be turned off for up to 60 hours without losing faxes stored in the memory.) Check the settings in your application software to make sure it is set up to work with your machine The machine prints first couple of pages correctly, then some pages have text missing. Your computer is not recognizing the machine's input buffer full signal. Please make sure you connect the interface cable to the machine correctly. (See the Quick Setup Guide.) The machine cannot print full pages of a document. Out of Memory message occurs. Reduce the printing resolution. (See Advanced tab in the Software User's Guide on the CD-ROM.) Reduce the complexity of your document and try again. Reduce the graphic quality or the number of font sizes within your application software. -OR- Add more memory. See Installing additional memory on page D-4. My headers or footers appear when I view my document on the screen but do not appear when I print them. There is an unprintable area on the top and bottom. Adjust the top and bottom margins in your document to allow for this. Scanning Difficulties TWAIN errors appear while Make sure the Brother TWAIN driver is selected as the primary source. In scanning. PaperPort®, click Scan in the File menu and select the Brother TWAIN driver. C C - 13

Section	Page
USER’S GUIDE MFC-9420CN	1
Brother numbers	3
Register your product	3
FAQs (Frequently asked questions)	3
For Customer Service	3
Brother fax back system (USA only)	4
Ordering accessories and supplies	4
Notice - Disclaimer of Warranties (USA and Canada)	5
Compilation and Publication Notice	5
Brother® One Year Limited Warranty and Replacement Service (USA only)	6
Brother® One Year Limited Warranty and Replacement Service (USA only)	7
BROTHER MULTIFUNCTION CENTER/FACSIMILE MACHINE LIMITED WARRANTY (Canada only)	8
Quick Reference Guide	9
Sending Faxes	9
Storing numbers	9
Dialing operations	9
Making copies	10
Table of Contents	11
Section I General	17
1 General Information	18
Using this Guide	18
Finding information	18
Symbols used in this Guide	18
How to access the complete User’s Guide	19
To view Documentation (For Windows®)	19
How to find Scanning instructions	19
To view Documentation (For Macintosh®)	20
How to find Scanning instructions	20
Control panel overview	21
About fax machines	23
Custom features	23
Do you have Voice Mail on the phone line?	23
Why should there be problems?	23
How can you avoid possible problems?	23
Fax tones and handshake	24
ECM (Error Correction Mode)	24
2 Loading paper and documents	25
Acceptable paper and other media	25
Recommended paper	25
Type and size of paper	25
Standard paper tray	25
Optional lower tray (LT-27CL)	25
Paper capacity of the paper trays	26
Recommended paper specifications	26
Handling and using special paper	27
Envelopes	28
Labels and transparencies	30
Printable area	31
Portrait	31
Landscape	31
Loading paper and envelopes	32
To load paper or other media in the paper tray	32
Loading documents	34
Using the ADF (automatic document feeder)	34
Using the scanner glass	35
3 Setup	36
Date and Time	36
Automatic Daylight Savings Time	36
Station ID	37
LCD Contrast	38
Phone line settings	38
Tone and Pulse dialing mode	38
Roll over phone lines	38
Two-line phone system	38
Converting telephone wall outlets	39
Installing machine, external two-line TAD and two-line telephone	39
Multi-line connections (PBX)	40
If you are installing the machine to work with a PBX	40
Connecting an external or extension telephone	40
Connecting an external telephone answering device (TAD)	40
Sequence	40
Connections	41
Recording outgoing message (OGM) on an external TAD	42
Ecology features	42
Toner Save	42
Sleep Time	43
Mode Timer	43
Paper settings	44
Paper Type	44
Paper Size	44
Volume Settings	45
Ring Volume	45
Beeper Volume	45
Speaker Volume	45
4 Security features	46
Setting Lock	46
Setting up the password	46
Changing the Setting Lock password	47
Turning Setting Lock on	47
Turning Setting Lock off	47
Memory Security	48
Setting up the password	48
Changing the Memory Security password	49
Turning Memory Security on	49
Turning Memory Security off	49
Section II Fax & Telephone	50
5 Sending a fax	51
How to Fax	51
Entering Fax mode	51
Sending a fax from the ADF	51
Sending a fax from the scanner glass	51
Color fax transmission	52
Canceling a fax in progress	52
Dual Access (Black & White only)	52
Sending a fax manually	53
Manual transmission	53
Sending a fax at the end of a conversation	53
Out of Memory message	53
Broadcasting (Black & White only)	54
To stop a broadcast in progress	54
Additional Sending Operations	55
Sending faxes using multiple settings	55
Contrast	55
Changing fax Resolution	55
Real Time Transmission	56
Sending in real time for all faxes	56
Sending in real time for the next fax only	57
Overseas Mode	57
Delayed Faxing (Black & White only)	58
Delayed Batch Transmission (Black & White only)	58
Checking job status and canceling a waiting job	59
Composing the electronic Cover Page (Black & White only)	59
Composing your own comments	60
Cover page for the next fax only	60
Send a cover page for all faxes	60
Using a printed cover page	61
6 Receiving a fax	62
Receive Mode	62
To select or change your Receive Mode	63
Fax Receive Settings	63
Ring Delay	63
F/T Ring Time (Fax/Tel mode only)	64
Tray Use for Fax mode	64
Printing a reduced incoming fax (Auto Reduction)	65
Receiving a fax at the end of a conversation	65
Changing the remote codes	66
Easy Receive	66
Printing a fax from the memory	67
Setting the Print Density	67
Operation from extension telephones	67
Using a cordless external handset	67
For Fax/Tel mode only	68
Using the remote codes	68
7 Dialing and phone options	69
How to dial	69
Manual dialing	69
One-Touch Dialing	69
Speed-Dialing	69
Search	70
Fax Redial	70
Storing numbers	71
Storing a Pause	71
Storing One-Touch Dial numbers	71
Storing Speed-Dial numbers	72
Changing One-Touch and Speed-Dial numbers	72
Setting up Groups for Broadcasting	73
Access codes and credit card numbers	74
Tone or Pulse	74
Phone line services	74
Distinctive Ring	74
What does your telephone company’s ‘Distinctive Ring’ do?	74
What does Brother’s ‘Distinctive Ring’ do?	75
Do you have Voice Mail?	75
Before you choose the ring pattern to register	75
Registering the Distinctive Ring pattern	76
Turning off Distinctive Ring	76
Caller ID	76
Viewing Caller ID List	77
Printing Caller ID List	77
8 Remote Fax Options (Black & White only)	78
Fax Forwarding	78
Programming your pager number	79
Fax Storage	79
PC Fax Receive	80
Changing Remote Fax Options	81
Turning off Remote Fax Options	81
Remote Retrieval	82
Setting the Remote Access Code	82
Using your Remote Access Code	82
Remote commands	83
Retrieving fax messages	84
Changing the Fax Forwarding number	84
9 Printing reports	85
Fax reports	85
Transmission Verification Report	85
Fax Journal (Activity report)	85
Additional reports	86
How to print a report	86
10 Polling	87
Polling Operation	87
Polling Receive	87
Set up to receive polling	87
Sequential Polling	87
To stop a sequential polling in progress	87
Polled Transmit	88
Setup for Polled Transmit (Black & White only)	88
Section III Copy	89
11 Making copies	90
How to copy	90
Entering Copy mode	90
Printable Area	90
Making a single copy	90
Making multiple copies	91
Tray Use for Copy mode	91
Cancel copying	91
Copy options	92
Increasing copy quality	92
Enlarging or reducing the image copied	93
Making N in 1 copies or a poster (page layout)	94
Sorting copies using the ADF	96
Adjusting Brightness, Contrast and Color	96
Brightness	96
Contrast	97
Color saturation	97
Out of Memory message	98
Legal limitations	98
Section IV Software and Network Features	99
Section V Appendixes	100
A Important information	101
Standard telephone and FCC Notices These notices are in effect on models sold and used in the United States only.	101
Federal Communications Commission (FCC) Declaration of Conformity (USA only)	102
Important	102
Important - about the interface cable	102
Industry Canada Compliance Statement (Canada only)	103
For your safety	103
Disconnect device	103
LAN connection	103
Laser safety	103
FDA regulations	104
Important safety instructions	104
Choosing a location	106
To use the machine safely	107
Trademarks	110
B Menu and Features	111
On-screen programming	111
Menu table	111
Memory storage	111
Menu keys	112
Menu Table	113
Copy options key	124
Entering Text	125
Inserting spaces	125
Making corrections	125
Repeating letters	125
Special characters and symbols	125
C Troubleshooting and routine maintenance	126
Troubleshooting	126
Error messages	126
Checking if the machine has faxes in its memory	130
Forwarding faxes to another fax machine	130
Transferring faxes to your PC	130
Document jams	131
Document is jammed in the top of the ADF unit	131
Document is jammed under the document cover	131
Document is jammed at the output tray	131
Paper jams	132
Paper Jam A1 / Paper Jam A2	133
Paper Jam B	134
Paper Jam C	135
If you are having difficulty with your machine	136
Improving the print quality	141
Setting Dial Tone Detection	145
Compatibility	145
Routine maintenance	145
Cleaning the outside of the machine	146
Clean the outside of the machine as follows:	146
Cleaning the scanner glass	147
Cleaning to prevent paper jams	147
Cleaning the laser glass	149
Replacing the consumable items	151
Toner cartridges	153
Toner nearly empty message	153
Toner empty message	154
Replacing a toner cartridge	154
How to replace a toner cartridge	155
Waste toner pack	156
Waste toner pack full message	156
Replacing the waste toner pack	157
OPC belt cartridge	158
Replace OPC belt cartridge message	158
Replacing the OPC belt cartridge (OP-4CL)	158
Reset the OPC belt life counter	159
Fusing unit	160
Replace fusing unit message	160
Replacing the fusing unit	160
Reset the Fusing Unit life counter	162
Replacing the transfer belt cleaner	162
Replacing the transfer roller	164
Machine Information	165
Checking the Serial Numbers	165
Checking the Page Counters	165
Checking remaining life of parts	165
Packing and shipping the machine	166
D Optional accessories	169
Optional accessories	169
Lower tray unit (LT-27CL)	169
How to install the lower tray unit	169
Putting paper in the lower tray unit	171
SO-DIMM (Memory)	171
Installing additional memory	172
E Specifications	174
Product description	174
General	174
Print media	175
Fax	176
Copier	177
Scanner	178
Printer	179
Interfaces	179
Computer requirements	180
Consumable items	181
Replacement Parts	181
Network (LAN)	182
F Glossary	183
Index	187
Remote Retrieval Access Card	192

Match case Limit results 1 per page

Troubleshooting and routine maintenance

C - 13

Printing Difficulties

The machine does not print.

Please make sure:

•

The machine is plugged in and the power switch is turned On.

—

•

The toner cartridge and the OPC belt cartridge are installed properly.

(See

Replacing a toner cartridge

on page C-29 and

Replacing the OPC belt

cartridge (OP-4CL)

on page C-33.)

—

•

The interface cable is securely connected between the machine and computer.

(See the Quick Setup Guide).

—

•

The correct printer driver has been installed and selected.

—

•

Check to see if the LCD is showing an error message.

(See

Error messages

on page C-1.)

—

•

The machine is online. Click

Start

and then

Printers and Faxes

. Select ‘Brother

MFC-9420CN’, and right-click. Make sure that “Use Printer Offline” is

unchecked.

The machine prints unexpectedly

or it prints garbage.

Turn off the machine's power switch and then turn it on again. If the error message

continues leave the machine for several minutes and then try it again. (The

machine can be turned off for up to 60 hours without losing faxes stored in the

memory.) Check the settings in your application software to make sure it is set up

to work with your machine

The machine prints first couple of

pages correctly, then some pages

have text missing.

Your computer is not recognizing the machine’s input buffer full signal. Please

make sure you connect the interface cable to the machine correctly.

(See the Quick Setup Guide.)

The machine cannot print full

pages of a document.

Out of Memory

message occurs.

Reduce the printing resolution. (See

Advanced tab

in the Software User’s Guide

on the CD-ROM.)

Reduce the complexity of your document and try again. Reduce the graphic quality

or the number of font sizes within your application software.

—

Add more memory. See

Installing additional memory

on page D-4.

My headers or footers appear

when I view my document on the

screen but do not appear when I

print them.

There is an unprintable area on the top and bottom. Adjust the top and bottom

margins in your document to allow for this.

Scanning Difficulties

TWAIN errors appear while

scanning.

Make sure the Brother TWAIN driver is selected as the primary source. In

PaperPort

, click Scan in the File menu and select the Brother TWAIN driver.

DIFFICULTY

SUGGESTIONS