Brother International PT-9700PC Users Manual - English and Spanish - Page 4

Brother® Two Year Limited Warranty (USA Only) Who is covered: • This limited warranty ("warranty") is given only to the original end-user/retail purchaser (referred to in this warranty as "Original Purchaser") of the accompanying Product, consumables and accessories (collectively referred to in this warranty as "this Product"). • If you purchased a Product from someone other than an authorized Brother reseller in the United States or if the Product was used prior to your purchase you are not the Original Purchaser and the Product that you purchased is not covered by this warranty. What is covered: • This Product includes the Product and may include Consumable and Accessory Items. Accessory Items may include, but are not limited to USB cable, AC adaptor and photo sleeves. Consumable Items may include but are not limited to BMS paper, tape cassettes and label rolls. • Except as otherwise provided herein, Brother warrants that the Product and the accompanying Consumable and Accessory Items will be free from defects in materials and workmanship, when used under normal conditions. • This warranty applies only to Products purchased and used in the United States. For Products purchased in, but used outside the United States, this warranty covers only warranty service within the United States. What is the length of the Warranty Periods: • Product and Accompanying Accessory Items: two years from the original purchase date. • Accompanying Consumable Items: 90 days from the original purchase date or the rated life of consumable, whichever comes first. What is NOT covered: This warranty does not cover: (1) Physical damage to this Product; (2) Damage caused by improper installation, improper or abnormal use, misuse, neglect or accident (including but not limited to shipping this Product without the proper preparation and/ or packaging); (3) Damage caused by another device or software used with this Product (including but not limited to damage resulting from use of non Brother®-brand parts and Consumable and Accessory Items); (4) Consumable and Accessory Items that expired in accordance with a rated life; (5) Problems arising from other than defects in materials or workmanship. This limited warranty is VOID if this Product has been altered or modified in any way (including but not limited to attempted warranty repair without authorization from Brother and/or alteration/ removal of the serial number). What to do if you think your Product is eligible for warranty service: Report your issue to our Customer Service Hotline at 1-800-255-0415 or [email protected] within the applicable warranty period. Supply Brother with a copy of your dated bill of sale showing that this Product was purchased within the United States. What Brother will ask you to do: After contacting Brother you will be required to send the Product properly packaged, freight prepaid, to Brother together with a photocopy of your bill of sale. Brother will provide a Return Authorization Number (i.e RA#) that must be written on the outside of the carton that contains your Product and instructions to where you should return your Product. You are responsible for the cost of shipping, packing the Product, and insurance (if you desire). You are also responsible for loss or damage to this Product in shipping. What Brother will do: If the problem reported concerning your Product and/or accompanying Consumable and Accessory Items is covered by this warranty and if you first reported the problem within the applicable warranty period, Brother will repair or replace the Product and/or accompanying Consumable and Accessory Items at no charge to you for parts or labor. The decision as to whether to repair or replace the Product and/or accompanying Consumable and Accessory Items is made by Brother in its sole discretion. Brother reserves the right to supply a refurbished or remanufactured replacement Products and/or accompanying Consumable and Accessory Items and use refurbished parts provided such replacement Products conform to the manufacturer's specifications for new Product/parts. The repaired or replacement Product and/or accompanying Consumable and Accessory Items will be returned to you freight prepaid. If the Product and/or accompanying Consumable and Accessory Items are not covered by this warranty (either stage), you will be charged for shipping the Product and/or accompanying Consumable and Accessory Items back to you and charged for any service and/or replacement parts/ Product at Brother's then current rates. Identification: Brother shall be allowed to place identification marks on equipment covered and repaired under this agreement. 3