Canon PIXMA MX532 Troubleshooting Guide - Page 72

Scanner Does Not Work after Upgrading Windows

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Scanner Does Not Work after Upgrading Windows Check Disconnect the USB cable, then uninstall (delete) and reinstall MP Drivers and IJ Scan Utility. Step 1: Uninstall MP Drivers. Refer to "Deleting the Unnecessary MP Drivers" for your model from Home of the Online Manual for how to delete MP Drivers. Step 2: Uninstall IJ Scan Utility. • Windows 8: 1. Click the Settings charm > Control Panel > Programs > Programs and Features. 2. Double-click Canon IJ Scan Utility. 3. When a confirmation appears, click Yes. 4. When uninstallation is complete, click OK. IJ Scan Utility is deleted. Note • In Windows 8, a confirmation/warning dialog box may appear when installing, uninstalling, or starting up software. This dialog box appears when administrative rights are required to perform a task. If you are logged on to an administrator account, follow the on-screen instructions. • Windows 7 / Windows Vista: 1. From the Start menu, select Control Panel > Programs > Programs and Features. 2. Double-click Canon IJ Scan Utility. 3. When a confirmation appears, click Yes. 4. When uninstallation is complete, click OK. IJ Scan Utility is deleted. Note • In Windows 7 and Windows Vista, a confirmation/warning dialog box may appear when installing, uninstalling, or starting up software. This dialog box appears when administrative rights are required to perform a task. If you are logged on to an administrator account, follow the on-screen instructions. • Windows XP: 1. From the Start menu, select Control Panel > Add or Remove Programs. 2. Select Canon IJ Scan Utility, then click Change/Remove. 3. When a confirmation appears, click Yes. 4. When uninstallation is complete, click OK. IJ Scan Utility is deleted. Step 3: Reinstall MP Drivers and IJ Scan Utility. Reinstall MP Drivers and IJ Scan Utility from the Setup CD-ROM or the web page. 72

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Scanner Does Not Work after Upgrading Windows
Check
Disconnect the USB cable, then uninstall (delete) and reinstall MP Drivers and IJ
Scan Utility.
Step 1: Uninstall MP Drivers.
Refer to "Deleting the Unnecessary MP Drivers" for your model from Home of the
Online Manual
for how to
delete MP Drivers.
Step 2: Uninstall IJ Scan Utility.
•
Windows 8:
1.
Click the
Settings
charm >
Control Panel
>
Programs
>
Programs and Features
.
2. Double-click
Canon IJ Scan Utility
.
3.
When a confirmation appears, click
Yes
.
4.
When uninstallation is complete, click
OK
.
IJ Scan Utility is deleted.
Note
•
In Windows 8, a confirmation/warning dialog box may appear when installing, uninstalling, or
starting up software.
This dialog box appears when administrative rights are required to perform a task.
If you are logged on to an administrator account, follow the on-screen instructions.
•
Windows 7 / Windows Vista:
1.
From the
Start
menu, select
Control Panel
>
Programs
>
Programs and Features
.
2. Double-click
Canon IJ Scan Utility
.
3.
When a confirmation appears, click
Yes
.
4.
When uninstallation is complete, click
OK
.
IJ Scan Utility is deleted.
Note
•
In Windows 7 and Windows Vista, a confirmation/warning dialog box may appear when installing,
uninstalling, or starting up software.
This dialog box appears when administrative rights are required to perform a task.
If you are logged on to an administrator account, follow the on-screen instructions.
•
Windows XP:
1.
From the
Start
menu, select
Control Panel
>
Add or Remove Programs
.
2. Select
Canon IJ Scan Utility
, then click
Change/Remove
.
3.
When a confirmation appears, click
Yes
.
4.
When uninstallation is complete, click
OK
.
IJ Scan Utility is deleted.
Step 3: Reinstall MP Drivers and IJ Scan Utility.
Reinstall MP Drivers and IJ Scan Utility from the Setup CD-ROM or the web page.
72