Canon PIXMA MX532 Troubleshooting Guide - Page 89

Machine Does Not Switch Automatically between Voice and Fax Calls, Quality of Received Fax is Poor - canada

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Check10 Is the machine set to the appropriate receive mode? Check the receive mode setting and change it to a mode suited to your connection if necessary. Setting the Receive Mode Check11 Is FAX RX reject set to ON? Select OFF for FAX RX reject in Security control under Fax settings. For details on how to set, see Rejecting Fax Reception. Check12 Are there setting items set Reject in Caller rejection? If you select Reject for any setting items in Caller rejection in Security control under Fax settings, the machine rejects calls for setting item selected Reject. For details on how to set, see Using the Caller ID Service to Reject Calls. Machine Does Not Switch Automatically between Voice and Fax Calls Check Is the receive mode set to Fax only mode? If Fax only mode is selected for Receive mode set. under FAX menu, there will be no automatic switching between voice and fax calls. Set the receive mode to TEL priority mode, DRPD*1, or Network switch*2. If the receive mode is TEL priority mode and an answering machine is connected to the machine, check whether a proper message is played back when the answering machine answers. Setting the Receive Mode *1 This setting is available only in the US and Canada. *2 This setting may not be available depending on the country or region of purchase. Quality of Received Fax is Poor Check1 Check the scan settings of the sender's fax machine. Ask the sender to adjust the scan settings of the fax machine. Check2 Is ECM RX set to OFF? Select ON for ECM RX in Adv. communication in Adv. FAX settings under Fax settings. If ECM RX is enabled, the sender's fax machine resends the fax after correcting errors automatically. Adv. FAX settings Check3 Is the sender's original document or scanning area of the sender's fax machine dirty? The image quality of the fax is mainly determined by the sender's fax machine. Contact the sender and ask the sender to check whether the scanning area of the fax machine is dirty. Check4 Is ECM transmission/reception enabled although the line/connection is poor, or is the sender's fax machine compatible with ECM? • Select ON for ECM RX in Adv. communication in Adv. FAX settings under Fax settings. 89

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Check10
Is the machine set to the appropriate receive mode?
Check the receive mode setting and change it to a mode suited to your connection if necessary.
Setting the Receive Mode
Check11
Is
FAX RX reject
set to
ON
?
Select
OFF
for
FAX RX reject
in
Security control
under
Fax settings
.
For details on how to set, see Rejecting Fax Reception.
Check12
Are there setting items set
Reject
in
Caller rejection
?
If you select
Reject
for any setting items in
Caller rejection
in
Security control
under
Fax settings
, the
machine rejects calls for setting item selected
Reject
.
For details on how to set, see Using the Caller ID Service to Reject Calls.
Machine Does Not Switch Automatically between Voice and Fax Calls
Check
Is the receive mode set to
Fax only mode
?
If
Fax only mode
is selected for
Receive mode set.
under
FAX menu
, there will be no automatic switching
between voice and fax calls.
Set the receive mode to
TEL priority mode
,
DRPD
*1, or
Network switch
*2.
If the receive mode is
TEL priority mode
and an answering machine is connected to the machine, check
whether a proper message is played back when the answering machine answers.
Setting the Receive Mode
*1 This setting is available only in the US and Canada.
*2 This setting may not be available depending on the country or region of purchase.
Quality of Received Fax is Poor
Check1
Check the scan settings of the sender's fax machine.
Ask the sender to adjust the scan settings of the fax machine.
Check2
Is
ECM RX
set to
OFF
?
Select
ON
for
ECM RX
in
Adv. communication
in
Adv. FAX settings
under
Fax settings
.
If
ECM RX
is enabled, the sender's fax machine resends the fax after correcting errors automatically.
Adv. FAX settings
Check3
Is the sender's original document or scanning area of the sender's fax
machine dirty?
The image quality of the fax is mainly determined by the sender's fax machine. Contact the sender and ask the
sender to check whether the scanning area of the fax machine is dirty.
Check4
Is ECM transmission/reception enabled although the line/connection is poor,
or is the sender's fax machine compatible with ECM?
• Select
ON
for
ECM RX
in
Adv. communication
in
Adv. FAX settings
under
Fax settings
.
89