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Chapter 9 Troubleshooting Cannot send files to the FTP server Cannot edit the address book/ job buttons (certain users only) Can only select certain destinations. For example, can only select shared folders (certain users only) Cannot connect to an FTP server that can be accessed from outside the company The wrong send time is displayed for an e-mail message received at the destination The sender's address is not displayed at the destination of an e-mail message Cannot connect to the network (IP address conflict problem) Cannot connect to the network (LAN cable connection problem) Cause Solution Cause Solution Cause Solution Cause Solution Cause Solution Cause Solution Cause Solution Cause Solution Sending without using passive mode. Enable the passive mode on the FTP registration screen. (See p. 81.) The administrator has restricted editing of the address books/job buttons. Contact the administrator of the ScanFront. The administrator has set user function restrictions. Contact the administrator of the ScanFront. There is a problem with the firewall. Change the firewall configurations to allow access to an external FTP server, or use an FTP proxy server. (See p. 146.) (1) The date and time settings are incorrect. (2) The time zone is set to a different country. Contact the administrator, and check the "Language/Timezone" setting. (See p. 131.) The e-mail addresses of the user and administrator have not been registered. (See p. 108 and p. 151.) Contact the administrator, and register the e-mail addresses. The IP address that was set is already being used by another device. Contact the system administrator of the network, and change the IP address setting. The LAN cable is not connected properly. Check the connections of the LAN cable. 193

Section	Page
ScanFront 400 INSTRUCTIONS	1
Introduction	6
About ScanFront 400	6
About the ScanFront 400 Web Application Mode	6
About the SF400 Embedded SDK	7
Manuals for the Scanner	7
Symbols Used in This Manual	7
How This Manual is Organized	8
Table of Contents	9
Chapter 1 Before Use	13
1. Important Safety Instructions	14
Installation Location	14
Power	15
Moving the Scanner	15
Handling	15
Disposal	17
2. Features of the ScanFront 400	18
ScanFront 400	18
3. Names and Functions of Parts	21
Front and Document Feed and Eject Trays	21
Rear	22
4. Network Environment	23
Network Environment	23
Directory Service Support	24
Chapter 2 ScanFront Setup	25
1. Before Setting Up the Scanner	26
Installation Location	26
Connecting the AC Adapter	27
Connecting the Network Cable	28
2. Turning the Power ON and OFF	29
Turning the Power ON	29
Turning the Power OFF	30
3. Configuring the Scanner Settings	31
Administrator Settings	31
4. Configuring Administrator Settings	34
Logging In to the Administrator Settings	34
Network Setting	35
Administrator Password	36
Backup/Restore Setting Information	37
Select Login Type	38
Roller Counter Reset	38
Format ScanFront	39
Network Test	39
Chapter 3 Handling	40
1. Documents	41
Plain Paper	41
Business Card	42
Card (plastic)	42
Passport	42
2. Preparing the Scanner	43
Preparing the Document Feed Tray and Eject Tray	43
Changing the Feed Method	44
USB Port	44
3. Placing Documents	46
Placing a Document	46
Placing a Folded Document	47
Placing a Long Document	48
Placing a Card	48
Placing a Carrier Sheet	49
Placing a Carrier Sheet for Passports	50
4. Clearing a Paper Jam or Double Feed Error	52
Chapter 4 Operating Procedures	55
1. Flow of Scanner Operations	56
2. Turning the Power ON and OFF	57
Turning the Power ON	57
Turning the Power OFF	58
3. Login Screen	59
Login Screen Types	59
When Using Server Authentication	60
List Type Login	60
Key in Type Login	61
4. Screen Displayed after Login	63
Home Screen	63
Job Button Screen	64
5. User Settings Screen	65
User Administration	65
Address Book Settings	66
Job Button Settings	66
Change Password	66
Show Operation History	67
6. Scanning Procedures	68
Scanning From the Home Screen	68
Scanning From the Job Button Screen	69
Address Selection Screen	69
USB Memory Screen	71
Print Settings Screen	72
Scanning	73
7. Registering and Editing Addresses	78
Registering a New Address	78
Modifying an Address	83
Copying an Address	84
8. Scan / Send Settings	85
Scan Settings	86
File Formats	95
Security Settings for PDF Files	97
Send Settings	98
Batch separation using patch code sheets	101
Using patch code sheets	102
Chapter 5 Administrator Settings	104
1. Administrator Settings	105
2. User Administration	107
Registering New Users	108
Editing Users	114
Restricting User Functions	115
Deleting Users	117
Deleting by Server Synchronization	117
Exporting Users	118
Importing Users	119
3. Address Book Settings	120
Registering New Addresses	120
Modifying Addresses	120
Copying Addresses	121
Deleting Addresses	121
Exporting Address Books	122
Importing Address Books	123
4. Job Button Settings	124
Registering New Job Buttons	124
Copying Job Buttons	127
Editing Jobs	128
Exporting Job Buttons	129
Importing Job Buttons	130
5. Device Configuration	131
Network Setting	132
Language/Timezone	133
Date/time settings	133
Auto Logout	134
SNMP Settings	134
6. Server Settings	140
E-mail Server	141
FAX	142
Authentication Server	143
Address Book Server	144
FTP Server	145
HTTP Proxy Server	146
FTP Proxy Server	146
7. System Settings	147
Backing Up All Settings	148
Restoring All Settings	148
Export Error Log	149
Version Information	149
Version Up	149
8. System Administration	151
Administrator Settings	151
9. Certificates	152
Delete Certificates	152
10. Private Key	153
Delete Private Key	153
11. Device Operation Screen	154
Device detail settings	155
Setting a Password	156
IEEE802.1X setting	157
Accessing from an External Terminal’s Web Browser	157
Chapter 6 User Settings	159
1. User Settings	160
2. User Administration	161
3. Address Book Settings	163
Registering New Addresses	164
Modifying Addresses	164
Copying Addresses	164
4. Job Button Settings	165
Registering New Job Buttons	165
Copying Job Buttons	165
Editing Jobs	166
Exporting Job Buttons	166
Importing Job Buttons	166
Chapter 7 ScanFront Administration Tool for SF400	167
1. About ScanFront Administration Tool for SF400	168
2. Installing ScanFront Administration Tool for SF400	169
System Requirements	169
Installation	169
3. ScanFront Administration Tool for SF400 Setup	171
Starting ScanFront Administration Tool for SF400	171
Registering ScanFront Scanners	171
4. Managing the ScanFront Scanners	173
Selecting a ScanFront	173
Checking ScanFront Status	173
Entering Passwords	174
Changing IP Addresses or Device Names	175
Checking Detailed Information on the ScanFront	175
Displaying the Web Menu	176
Batch Processing	176
Importing/Exporting Administration Data	178
Main Screen Display/Non-Display	179
Chapter 8 Maintenance	180
1. Routine Cleaning	181
Cleaning the Scanner Unit	181
Cleaning the Touch Panel	181
Cleaning the Scanning Glass and Rollers	182
Cleaning the Retard Roller	184
Cleaning the Feed Roller	186
2. Replacing the Rollers	188
Exchange Roller Kit	188
Checking the Page Count and Resetting the Counter	189
Chapter 9 Troubleshooting	191
1. Troubleshooting	192
2. Error Messages	198
3. Initializing ScanFront	203
Chapter 10 Appendices	204
1. Specifications	205
Unit Specifications	205
Network Specifications	207
Transfer Destinations	207
AC Adapter (100 to 240 V type)	207
Consumable Parts	207
Optional Equipment	207
About the Flatbed Scanner Unit 102/201	208
External Dimensions	209