Canon imageFORMULA ScanFront 400 Instruction Manual - Page 198

Error Messages, If you are unsure about any other message that appears

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Chapter 9 Troubleshooting 2. Error Messages If any of the following error messages appears, solve the problem as described in the corresponding solution. If you are unsure about any other message that appears, contact the support services. Failed to connect FTP server. Please set SMTP server address. This is restricted item. Same Username exists. Please change Username, and try again. Paper JAM occurred. Remove the paper. Cause Solution Cause Solution Cause Solution Cause Solution Cause Solution Cause Solution The settings of the registered FTP server are incorrect. Check the settings of the FTP server. (See p. 80.) The computer that is being used as the FTP server is not running. Check the computer that is being used as the FTP server. The mail server settings have not been registered, or have been deleted. Contact the administrator of the ScanFront, and check the settings of "E-mail Server". (See p. 141.) The administrator has set send restrictions for the selected e-mail address. (See p. 116.) Contact the administrator of the ScanFront. A user that has the same name as the user name to be registered is already registered. Check the user name prior to registration. The rollers are dirty or worn out. (1) Verify that the rollers are installed properly, and clean them if necessary. (See p. 182.) (2) Proper scanning may not be possible if the document pages stick together due to static electricity. Fan the document before placing it. (3) If paper jams errors occur repeatedly, set [Document type] to [Extrathin paper] in the Detailed Settings screen. In addition, limit the number of documents placed on the scanner to about 10 sheets. (See p. 54.) 198

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198
Chapter 9
Troubleshooting
2.
Error Messages
If any of the following error messages appears, solve the problem as described in the corresponding solution.
If you are unsure about any other message that appears, contact the support services.
Failed to connect FTP server.
Cause
The settings of the registered FTP server are incorrect.
Solution
Check the settings of the FTP server.
(See p. 80.)
Cause
The computer that is being used as the FTP server is not running.
Solution
Check the computer that is being used as the FTP server.
Please set SMTP server
address.
Cause
The mail server settings have not been registered, or have been deleted.
Solution
Contact the administrator of the ScanFront, and check the settings of
"E-mail Server".
(See p. 141.)
This is restricted item.
Cause
The administrator has set send restrictions for the selected e-mail
address.
(See p. 116.)
Solution
Contact the administrator of the ScanFront.
Same Username exists. Please
change Username, and try
again.
Cause
A user that has the same name as the user name to be registered is
already registered.
Solution
Check the user name prior to registration.
Paper JAM occurred. Remove
the paper.
Cause
The rollers are dirty or worn out.
Solution
(1) Verify that the rollers are installed properly, and clean them if
necessary.
(See p. 182.)
(2) Proper scanning may not be possible if the document pages stick
together due to static electricity. Fan the document before placing it.
(3) If paper jams errors occur repeatedly, set [Document type] to [Extra-
thin paper] in the Detailed Settings screen. In addition, limit the number
of documents placed on the scanner to about 10 sheets.
(See p. 54.)