Canon imageFORMULA ScanFront 400 Instruction Manual - Page 194
Specify the FQDN in [Host Name], Host Name].
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Chapter 9 Troubleshooting Cannot connect to the network (device name conflict problem) Cannot delete a folder Cannot scan from the Home screen (certain users only) Cannot log in Cause Solution Cause Solution Cause Solution Cause Solution Cause Solution Cause Solution Cause Solution The device name that was set is already being used by another device. Contact the system administrator of the network, and change the device name setting. When you install two or more ScanFront scanners, take care to ensure duplicate device names are not set. Data has been saved to the folder. Contact the administrator of the shared folder. Permission to change the shared folder has not been granted for the user name and password that were entered. Contact the administrator of the shared folder. The administrator has set "Use only Job Buttons" as a function restriction. Contact the administrator of the ScanFront. Uppercase and lowercase letters were not entered correctly. (See p. 62.) Enter the uppercase and lowercase letters for the user name and password correctly. [Authentication Method] is set to [Active Directory] for the authentication server, and an IP address or PC name is specified in [Host Name]. Specify the FQDN in [Host Name] (see p. 143), and configure the DNS server to which the specified FQDN is registered in the [Network Setting] screen (see p. 35). [Authentication Method] is set to [Active Directory] for the authentication server, and a NetBIOS domain name is specified in [Domain]. Specify the DNS domain name in [Domain] (see p. 143), and configure the DNS server to which the specified DNS domain name is registered in the [Network Setting] screen (see p. 35). 194
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