Computer Associates BABNWUP900NE6 Administration Guide - Page 218

The Diagnostic Utility 4. Right-click the icon to open a pop-up menu. 5. Click Object View, View Note, or View Agent to monitor the status of BrightStor ARCserve Backup processes, tapes, and jobs. (The information comes from the BrightStor ARCserve Backup database.) 6. Click View Agent to start or stop BrightStor ARCserve Backup services. The Diagnostic Utility The BrightStor ARCserve Backup Diagnostic Utility is a convenient tool for gathering and packaging various BrightStor ARCserve Backup and system logs, which may be necessary for troubleshooting. This utility is installed by default. Diagnostic Utility Components The BrightStor ARCserve Backup Diagnostic Utility has two components: ■ Diagnostic Wizard ■ Diagnostic Report Manager You can launch the Diagnostic Wizard from the BrightStor ARCserve Backup program group. It allows you to configure what kind of report and log you want to generate. You can run one of the two following report generation modes: ■ Express Mode-Collects local machine information. Does not include advanced debugging information. ■ Advanced Mode-Generates reports with greater debugging information enabled. If you select this mode, you are prompted to rerun the relevant job so that the newly selected debug flags can be processed during the job and entered into the report. The Diagnostic Wizard also lets you select where to place the log on your hard disk. After you complete the Diagnostic Wizard, a file is created. You can view this file from the Diagnostic Report Manager, which is also accessible from the BrightStor ARCserve Backup program group. The following sections describe the process of running and reviewing an Express Mode report. 8-32 Administrator Guide