Epson 9600 User Manual - Page 173

Solving Problems | 173 Solving Operational Problems If you can't turn the printer on, if it stops printing unexpectedly, or if nothing prints, check the following: Operational problems Problem Solution The printer doesn't operate at all. • Make sure the printer is turned on and the Operate light is on. • Make sure the printer is plugged securely into a working electrical outlet that's not controlled by a switch or timer. • Make sure the voltage supplied by the electrical outlet matches the voltage on the printer's rating label. If not, turn off the power and unplug the power cord immediately. Contact EPSON for assistance. (See page 12 for details.) The printer stops printing unexpectedly. • Turn off the printer, then unplug the AC power cord. Wait for a minute, then reconnect the power cord and turn the printer back on. • If the Pause light is flashing, the printer is performing a maintenance procedure or waiting for ink to dry. Check the display message and lights on the control panel. Wait until the Pause light stops flashing. • Check the display message and lights on the control panel to see if an error has occurred. Follow the instructions for the messages beginning on page 166. The printer sounds as if it's printing, but nothing prints. Follow the instructions beginning on page 132 to clean the print head. Nothing prints. • Make sure paper is loaded in the printer. • Turn off the printer and computer. Make sure the interface cable is securely plugged in. • Make sure the interface cable meets the required specifications. See page 12 or 13. • Make sure the interface cable is directly connected to the computer without passing through a printer switching device, Zip™ drive, or extension cable. • If you are using Windows NT 4.0, try uninstalling the EPSON Printer Port. Click Start, point to Programs and EPSON Printers, then click EPSON Printer Port Uninstall. Follow the messages on the screen. • Try restarting your computer and printer. 6-173