Epson C831 Users Manual - Page 63

Network problems, What to

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GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User's Guide The paper supply is obstructed. Make sure the paper supply is not obstructed by a cable or some other object. The tear-off position is not aligned correctly. Cause What to do The tear-off position setting is incorrect. Adjust the tear-off position using the Micro Adjust function. For more information, see "Adjusting the tear-off position" on page 24. Paper feeding is crooked or the paper jams. Cause What to do The paper supply is too far away from the printer. Make sure that your paper supply is within 1 meter (3 feet) of the printer. The holes on the sides of the paper are misaligned. Check that the holes on the sides of the paper are aligned with each other. Also, make sure the sprocket units are locked and their covers are closed. Your paper may be the wrong size or thickness for the printer. Make sure that the paper size and thickness are within the specified ranges. For information on the continuous paper specifications, see "Paper" on page 92. The paper may jam depending on your operating To prevent a paper jam, select Silent Feed mode with the printer environment. driver. See "Printer settings" on page 30. The paper does not eject properly. Cause What to do The page may be too long or too short. Tear off the supply of paper and eject the page from the printer. Use only paper that is within the specified length range described under "Paper" on page 92. Network problems A communication error has occurred. Cause What to do Troubleshooting 63

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The paper supply is obstructed.
Make sure the paper supply is not obstructed by a cable or some
other object.
The tear-off position is not aligned correctly.
Cause
What to do
The tear-off position setting is incorrect.
Adjust the tear-off position using the Micro Adjust function. For
more information, see “Adjusting the tear-off position” on
page 24.
Paper feeding is crooked or the paper jams.
Cause
What to do
The paper supply is too far away from the printer.
Make sure that your paper supply is within 1 meter (3 feet) of the
printer.
The holes on the sides of the paper are misaligned.
Check that the holes on the sides of the paper are aligned with
each other. Also, make sure the sprocket units are locked and their
covers are closed.
Your paper may be the wrong size or thickness for
the printer.
Make sure that the paper size and thickness are within the
specified ranges. For information on the continuous paper
specifications, see “Paper” on page 92.
The paper may jam depending on your operating
environment.
To prevent a paper jam, select Silent Feed mode with the printer
driver. See “Printer settings” on page 30.
The paper does not eject properly.
Cause
What to do
The page may be too long or too short.
Tear off the supply of paper and eject the page from the printer.
Use only paper that is within the specified length range described
under “Paper” on page 92.
Network problems
A communication error has occurred.
Cause
What to do
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832
User’s Guide
Troubleshooting
63