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Network Connection Troubleshooting, change the [Link Speed/Duplex Mode] from Auto

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8.3 Network Connection Troubleshooting When checking the network connection status of a server by its IP address, the following results are possible. Result "Ping statistics" shows "Lost=0 (0% loss)" "Ping statistics" shows "Lost=4 (100% loss)" "Ping statistics" shows "Lost=N (1 to 99% loss)" "Hardware error" None Action Check that the ping target IP address is correct. If the ping target IP address is correct, refer to "Failure to connect to a server using its IP address" (page 359) for further solutions. There may be a quality problem with the LAN cable. Replace the LAN cable and try again. In "4.6.17 Checking the Network Operating Status" (page 125), change the [Link Speed/Duplex Mode] from "AutoNegotiation" to a fixed mode. The LAN cable may have become disconnected during the Ping test. Check the status of the LAN cable and try again. When checking the network connection status of a server with an FQDN, the following results are possible. Result Action "Ping statistics" shows "Lost=0 (0% loss)" None Troubleshooting "Ping request could not find host xxxxxxxxx. Please check the name and try again." Check that the ping target server name is correct. Check that the DNS server or WINS server settings are correct. If the ping target server name is correct, refer to "Failure to connect to a server by name" (page 361) for further solutions. "Ping statistics" shows Check that the ping target server name is correct. "Lost=4 (100% loss)" In "4.6.17 Checking the Network Operating Status" (page 125), change the [Link Speed/Duplex Mode] from "Auto- "Ping statistics" shows Negotiation" to a fixed mode. There may be a quality problem with the LAN cable. 8 "Lost=N (1 to 99% loss)" Replace the LAN cable and try again. In "4.6.17 Checking the Network Operating Status" (page 125), change the [Link Speed/Duplex Mode] from "AutoNegotiation" to a fixed mode. "Hardware error" The LAN cable may have become disconnected during the Ping test. Check the status of the LAN cable and try again. Network Scanner fi-6010N Operator's Guide 355

Section	Page
Contents	3
Copyright	17
Introduction	23
Regulatory Information	23
Trademarks	25
Notice of Liability	27
Safety Precautions	30
Chapter 1 Scanner Overview	35
1.1 Scanner Features	36
1.2 Part Names and Functions	38
1.2.1 External Parts	38
1.2.2 Internal Parts	40
1.3 User Types and Operations	41
1.4 System Requirements	45
1.4.1 Requirements for Network Scanner Admin Tool	45
1.4.2 Requirements for Central Admin Console	46
1.4.3 Requirements for Central Admin Server	47
1.4.4 Requirements for Other Servers	48
1.4.5 Network Requirements	52
1.4.6 Scanner Requirements for iScanner Central Admin	52
1.4.7 List of Port Numbers for Scanner Use	53
Chapter 2 Basic Scanner Operations	55
2.1 Using the Scanner Buttons	56
2.1.1 Using the Startup Button	56
2.1.2 Using the Scan Button	57
2.2 Using the LCD Touch Panel	58
2.3 Using the Keyboard	59
2.3.1 Using the Keyboard: Administrator	59
2.3.2 Using the Keyboard: Regular Users	60
Chapter 3 Administrator Operations (Overview)	61
3.1 Operating and Managing Scanners	62
3.2 Required Scanner Function Settings	63
Chapter 4 Administrator Operations (Touch Panel and Network Scanner Admin Tool)	65
4.1 Administrator Screens via the Touch Panel	66
4.1.1 Menu Tabs and Buttons	66
4.1.2 Input Fields and Entering Characters	67
4.2 Administrator Screens via the Network Interface	68
4.2.1 Menu Tabs and Buttons	68
4.2.2 Input Fields and Entering Characters	69
4.3 iScanner Administrator Login: via the Touch Panel	70
4.4 iScanner Administrator Login: via the Network Scanner Admin Tool	72
4.4.1 Setting up for Administrator Access via the Network Scanner Admin Tool	72
4.4.2 Logging In	78
4.5 Using the System Settings Menus	81
4.5.1 Calibrating the Touch Panel	81
4.5.2 Setting the Scanner Name	84
4.5.3 Setting the Language	87
4.5.4 Setting the Region/Timezone	88
4.5.5 Setting the Date/Time	89
4.5.6 Setting the Time to Standby Mode	91
4.5.7 Setting the Login Method	93
4.5.8 Changing the Admin Password	95
4.5.9 Setting a File Name Format	96
4.5.10 Setting the Multifeed Detection Method	98
4.5.11 Setting Scanning Performance	101
4.6 Using the Network Settings Menus	103
4.6.1 Giving the Scanner an IP Address	103
4.6.2 Setting the Admin Network	105
4.6.3 Setting a Central Admin Server	107
4.6.4 Setting the DNS Server	109
4.6.5 Setting the WINS Server	111
4.6.6 Setting the NTP Server	112
4.6.7 Setting the Proxy Server	114
4.6.8 Setting the Login LDAP Server	115
4.6.9 Setting the e-Mail LDAP Server	120
4.6.10 Setting the LDAP Search Parameters	121
4.6.11 Setting the e-Mail Server (SMTP Server)	126
4.6.12 Setting the Fax Server	127
4.6.13 Setting the Network Printers	128
4.6.14 Setting the Network Folders	143
4.6.15 Setting the Destination for Alert Notifications	156
4.6.16 Checking the Network Connection with a Ping Test	157
4.6.17 Checking the Network Operating Status	159
4.7 Using the Device Status Menus	161
4.7.1 Viewing the System Status	161
4.7.2 Viewing the Usage Status	162
4.7.3 Viewing the Add-in Status	164
4.8 Using the Operation Logs Menus	165
4.8.1 Managing User Logs	165
4.8.2 Managing the System Log	168
4.9 Using the Maintenance Menus	171
4.9.1 Maintaining the User Data Store	171
4.9.2 Maintaining the System Settings	177
4.9.3 Updating the Scanner's System Software	181
4.9.4 Installing/Uninstalling an Add-in Module	183
4.9.5 Setting the Information Output Level	185
4.9.6 Obtaining Technical Support	186
4.10 Setting Job Features	187
4.10.1 Job Setting Quick User Guide	187
4.10.2 Setting a Job Sequence	188
4.10.3 Setting a Job Menu	196
4.10.4 Setting a Job Group	202
Chapter 5 Administrator Operations (Central Admin Console)	211
5.1 Using Central Admin Console Window	212
5.1.1 Buttons	212
5.1.2 Input Fields and Entering Characters	213
5.2 Central Admin Console Quick Guide	214
5.3 Pre-settings for Using Central Admin Console	216
5.3.1 Installing the Central Admin Server Software	216
5.3.2 Installing the Central Admin Console	217
5.3.3 Setting up a Firewall for the Central Admin Server	218
5.3.4 Configuring the Scanner Settings for Central Admin Management	219
5.3.5 Uninstalling the Central Admin Server/Console	219
5.4 Central Admin Server Login: via the Central Admin Console	220
5.4.1 Using Central Admin Console Main Window	222
5.5 Setting the Central Admin Server	226
5.6 Setting Scanner Configuration	231
5.7 Updating System	236
5.8 Installing Add-in	238
5.9 Updating Scanner Settings	240
5.10 Setting the Job Mode	243
5.11 Viewing Scanner-Side Status	246
5.12 Viewing Event Log	249
5.13 Maintaining Central Admin Settings	251
5.13.1 Backing Up Central Admin Settings	251
5.13.2 Restoring Central Admin Settings	251
Chapter 6 Regular User Operations	253
6.1 Loading Documents	254
6.1.1 How to Load Documents	254
6.1.2 Loading Documents Using a Carrier Sheet	257
6.2 Using Touch Panel Screens: Regular User	260
6.2.1 Common Buttons and Indicators	260
6.2.2 Main Menu Screen	261
6.2.3 Job Menu Screen	263
6.2.4 Input Fields and Entering Characters	264
6.3 Logging in: Regular User Mode	265
6.4 Sending the Scanned Data by e-Mail	268
6.4.1 Selecting an e-Mail Address from the e-Mail Address Book	272
6.4.2 Adding a Contact to the e-Mail Address Book	276
6.4.3 Editing a Contact in the e-Mail Address Book	278
6.4.4 Deleting a Contact from the e-Mail Address Book	279
6.5 Sending the Scanned Data by Fax	280
6.5.1 Selecting a Fax Number from the Fax Number List	282
6.5.2 Adding a Contact to the Fax Number List	285
6.5.3 Editing a Contact in the Fax Number List	287
6.5.4 Deleting a Contact from the Fax Number List	288
6.6 Printing the Scanned Data	289
6.6.1 Scaling	294
6.6.2 Positioning	299
6.6.3 Simplex/Duplex	301
6.7 Saving the Scanned Data to a Network Folder	302
6.8 Setting the Scan Options	307
6.8.1 Carrier Sheet	314
6.8.2 Color Mode	315
6.8.3 Paper Size	316
6.8.4 Resolution	320
6.8.5 Scan Mode	321
6.8.6 File Format	322
6.8.7 Searchable PDF	324
6.8.8 PDF Password	327
6.8.9 Compression	329
6.8.10 Brightness	331
6.8.11 Contrast	332
6.8.12 Sharpness	333
6.8.13 Dropout Color	334
6.8.14 Background Removal	335
6.8.15 Blank Page Skip	336
6.8.16 Page Orientation	337
6.8.17 Multifeed Detection (Layer and Length)	339
6.8.18 Edge Cropping	340
6.9 Enabling/Disabling the Scan Viewer	341
6.10 Editing the Scanned Data in the Scan Viewer	344
6.10.1 Viewing a Scanned Page	344
6.10.2 Rotating a Scanned Page	345
6.10.3 Adding a Scanned Page	345
6.10.4 Deleting a Scanned Page	346
6.11 Checking the User Log	347
6.12 Maintenance	349
6.13 Processing a Job	350
6.13.1 Enabling/Disabling the Message Screen	353
Chapter 7 Scanner Care	355
7.1 Cleaning	356
7.1.1 Cleaning Materials	356
7.1.2 Which Parts and When	357
7.2 Cleaning the ADF	358
7.2.1 Cleaning the ADF	358
7.3 Cleaning the LCD Touch Panel	364
7.4 Cleaning the Keyboard/Keyboard Cover	365
7.5 Cleaning the Carrier Sheet	366
7.6 Replacing Parts	367
7.6.1 Replacing the Pad Assembly	369
7.6.2 Replacing the Pick Roller	370
7.6.3 Purchasing the Carrier Sheet	374
7.7 Replacing the Keyboard Cover	375
7.8 Performing a Scan Test	377
Chapter 8 Troubleshooting	381
8.1 Removing Jammed Documents	382
8.2 Dealing with Detached Keycaps	386
8.3 Network Connection Troubleshooting	388
8.3.1 Basic Network Operation Tests	388
8.3.2 Other Network Connection Troubleshooting	393
8.3.3 Failure to Access the Scanner using a Web Browser, Network Scanner Admin Tool, or Central Admin Console	397
8.3.4 Problems when Connecting to the Scanner using the Network Scanner Admin Tool	399
8.4 Other Troubleshooting	400
8.5 Points to Check before Contacting Your FUJITSU Scanner Dealer	403
8.5.1 General Details	403
8.5.2 Error Status	404
8.6 Checking the Scanner Labels	406
8.7 Pre-Maintenance Preparations	407
Appendix A Appendix A ADF Paper Specifications	409
A.1 Paper Size	410
A.2 Paper Requirements	411
A.2.1 Paper Type	411
A.2.2 Paper Weight	411
A.2.3 Precautions	411
A.3 Maximum Document Loading Capacity	414
A.4 Area not to be Perforated	415
A.5 Multifeed Detection Conditions	416
A.5.1 Detection by Layer	416
A.5.2 Detection by Length	416
A.5.3 Detection by both Layer and Length	417
Appendix B Appendix B Settings Values	419
B.1 e-Mail Address Setting Values	420
Appendix C Appendix C Scanner Specifications	421
C.1 Device Specifications	422
C.2 Scanner Specifications	423
Appendix D Appendix D Operation Messages	425
D.1 Administrator Messages	426
D.1.1 Administrator Screen Messages	427
D.1.2 System Log Messages	437
D.1.3 Alert Monitor System Log Messages	439
D.2 Regular User Messages	443
D.2.1 Regular User Screen Messages	443
D.2.2 System Log Messages	457
D.2.3 User Log	468
Appendix E Appendix E Glossary	475

Match case Limit results 1 per page

8.3 Network Connection Troubleshooting

Network Scanner fi-6010N Operator's Guide

355

Troubleshooting

When checking the network connection status of a server by its IP address, the following results

are possible.

When checking the network connection status of a server with an FQDN, the following results are

possible.

Result

Action

"Ping statistics" shows

"Lost=0 (0% loss)"

None

"Ping statistics" shows

"Lost=4 (100% loss)"

Check that the ping target IP address is correct.

If the ping target IP address is correct, refer to

"Failure to

connect to a server using its IP address" (page 359)

for fur-

ther solutions.

"Ping statistics" shows

"Lost=N (1 to 99% loss)"

There may be a quality problem with the LAN cable.

Replace the LAN cable and try again.

"4.6.17 Checking the Network Operating Status" (page

125)

, change the [Link Speed/Duplex Mode] from "Auto-

Negotiation" to a fixed mode.

"Hardware error"

The LAN cable may have become disconnected during the

Ping test. Check the status of the LAN cable and try again.

Result

Action

"Ping statistics" shows

"Lost=0 (0% loss)"

None

"Ping request could not find

host xxxxxxxxx. Please

check the name and try

again."

Check that the ping target server name is correct.

Check that the DNS server or WINS server settings are cor-

rect.

If the ping target server name is correct, refer to

"Failure to

connect to a server by name" (page 361)

for further solutions.

"Ping statistics" shows

"Lost=4 (100% loss)"

Check that the ping target server name is correct.

"4.6.17 Checking the Network Operating Status" (page

125)

, change the [Link Speed/Duplex Mode] from "Auto-

Negotiation" to a fixed mode.

"Ping statistics" shows

"Lost=N (1 to 99% loss)"

There may be a quality problem with the LAN cable.

Replace the LAN cable and try again.

"4.6.17 Checking the Network Operating Status" (page

125)

, change the [Link Speed/Duplex Mode] from "Auto-

Negotiation" to a fixed mode.

"Hardware error"

The LAN cable may have become disconnected during the

Ping test. Check the status of the LAN cable and try again.