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Fujitsu 6010N Operator's Guide - Page 397

Failure to Access the Scanner using a Web Browser, Network Scanner Admin Tool

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8.3 Network Connection Troubleshooting 8.3.3 Failure to Access the Scanner using a Web Browser, Network Scanner Admin Tool, or Central Admin Console If access is not possible when attempting to connect to the scanner using a Web browser or the network scanner admin tool, or when attempting to connect to the Central Admin Server from the Central Admin Console, try the following steps: No. Problem Action 1 Same as in "Failure to connect Check if a network connection is possible by trying the to a server using its IP address" same solution for "Failure to connect to a server using (page 359). its IP address" (page 359). 2 The DNS server or WINS Check the connectivity of the specified IP address. server is not functioning nor- If it is possible to connect the scanner using the net- mally, or the scanner name has work scanner admin tool with a specified IP address, not been registered in the specify the scanner's IP address in the DNS or WINS DHCP or WINS server. server. Also, check the DNS or WINS server settings using the network scanner admin tool or Web browser. 3 A misconfigured firewall If there is a firewall between the computer running the between the network scanner network scanner admin tool or Web browser and the admin tool or Web browser scanner, check that its settings are not preventing and the scanner is denying access. access. 4 In Microsoft® Internet When connecting using the scanner name, the connec- Explorer, in the "Tools" menu, tion will be an intranet connection. When connecting "Internet Options", [Security] using an IP address, it will be an internet connection. tab, the security level for the If the URL includes a scanner name, the scanner will Troubleshooting corresponding zone is set as be connected using an Intranet Zone. If the URL "High", or in [Custom level], includes an IP address, the scanner will be connected "Scripting", "Active scripting" using the Internet Zone. is set to "Prompt" or "Disable". In Microsoft® Internet Explorer, in the "Tools" menu, "Internet Options", try the following settings for the corresponding zone. • To enable "Active scripting", set in one of the following ways: • In the [Security] tab, set the required "Security level for this zone" to "Medium". 8 • In the [Security] tab, select the [Custom level] button. Then, set the "Scripting", "Active scripting" to "Enable". • If connecting via the Internet zone, on the [Privacy] tab, set the level to below "Medium High". After the above settings have been performed, in "Temporary Internet Files", press the [Delete cookies] button to delete all temporary internet files. Network Scanner fi-6010N Operator's Guide 363

Section	Page
Contents	3
Copyright	17
Introduction	23
Regulatory Information	23
Trademarks	25
Notice of Liability	27
Safety Precautions	30
Chapter 1 Scanner Overview	35
1.1 Scanner Features	36
1.2 Part Names and Functions	38
1.2.1 External Parts	38
1.2.2 Internal Parts	40
1.3 User Types and Operations	41
1.4 System Requirements	45
1.4.1 Requirements for Network Scanner Admin Tool	45
1.4.2 Requirements for Central Admin Console	46
1.4.3 Requirements for Central Admin Server	47
1.4.4 Requirements for Other Servers	48
1.4.5 Network Requirements	52
1.4.6 Scanner Requirements for iScanner Central Admin	52
1.4.7 List of Port Numbers for Scanner Use	53
Chapter 2 Basic Scanner Operations	55
2.1 Using the Scanner Buttons	56
2.1.1 Using the Startup Button	56
2.1.2 Using the Scan Button	57
2.2 Using the LCD Touch Panel	58
2.3 Using the Keyboard	59
2.3.1 Using the Keyboard: Administrator	59
2.3.2 Using the Keyboard: Regular Users	60
Chapter 3 Administrator Operations (Overview)	61
3.1 Operating and Managing Scanners	62
3.2 Required Scanner Function Settings	63
Chapter 4 Administrator Operations (Touch Panel and Network Scanner Admin Tool)	65
4.1 Administrator Screens via the Touch Panel	66
4.1.1 Menu Tabs and Buttons	66
4.1.2 Input Fields and Entering Characters	67
4.2 Administrator Screens via the Network Interface	68
4.2.1 Menu Tabs and Buttons	68
4.2.2 Input Fields and Entering Characters	69
4.3 iScanner Administrator Login: via the Touch Panel	70
4.4 iScanner Administrator Login: via the Network Scanner Admin Tool	72
4.4.1 Setting up for Administrator Access via the Network Scanner Admin Tool	72
4.4.2 Logging In	78
4.5 Using the System Settings Menus	81
4.5.1 Calibrating the Touch Panel	81
4.5.2 Setting the Scanner Name	84
4.5.3 Setting the Language	87
4.5.4 Setting the Region/Timezone	88
4.5.5 Setting the Date/Time	89
4.5.6 Setting the Time to Standby Mode	91
4.5.7 Setting the Login Method	93
4.5.8 Changing the Admin Password	95
4.5.9 Setting a File Name Format	96
4.5.10 Setting the Multifeed Detection Method	98
4.5.11 Setting Scanning Performance	101
4.6 Using the Network Settings Menus	103
4.6.1 Giving the Scanner an IP Address	103
4.6.2 Setting the Admin Network	105
4.6.3 Setting a Central Admin Server	107
4.6.4 Setting the DNS Server	109
4.6.5 Setting the WINS Server	111
4.6.6 Setting the NTP Server	112
4.6.7 Setting the Proxy Server	114
4.6.8 Setting the Login LDAP Server	115
4.6.9 Setting the e-Mail LDAP Server	120
4.6.10 Setting the LDAP Search Parameters	121
4.6.11 Setting the e-Mail Server (SMTP Server)	126
4.6.12 Setting the Fax Server	127
4.6.13 Setting the Network Printers	128
4.6.14 Setting the Network Folders	143
4.6.15 Setting the Destination for Alert Notifications	156
4.6.16 Checking the Network Connection with a Ping Test	157
4.6.17 Checking the Network Operating Status	159
4.7 Using the Device Status Menus	161
4.7.1 Viewing the System Status	161
4.7.2 Viewing the Usage Status	162
4.7.3 Viewing the Add-in Status	164
4.8 Using the Operation Logs Menus	165
4.8.1 Managing User Logs	165
4.8.2 Managing the System Log	168
4.9 Using the Maintenance Menus	171
4.9.1 Maintaining the User Data Store	171
4.9.2 Maintaining the System Settings	177
4.9.3 Updating the Scanner's System Software	181
4.9.4 Installing/Uninstalling an Add-in Module	183
4.9.5 Setting the Information Output Level	185
4.9.6 Obtaining Technical Support	186
4.10 Setting Job Features	187
4.10.1 Job Setting Quick User Guide	187
4.10.2 Setting a Job Sequence	188
4.10.3 Setting a Job Menu	196
4.10.4 Setting a Job Group	202
Chapter 5 Administrator Operations (Central Admin Console)	211
5.1 Using Central Admin Console Window	212
5.1.1 Buttons	212
5.1.2 Input Fields and Entering Characters	213
5.2 Central Admin Console Quick Guide	214
5.3 Pre-settings for Using Central Admin Console	216
5.3.1 Installing the Central Admin Server Software	216
5.3.2 Installing the Central Admin Console	217
5.3.3 Setting up a Firewall for the Central Admin Server	218
5.3.4 Configuring the Scanner Settings for Central Admin Management	219
5.3.5 Uninstalling the Central Admin Server/Console	219
5.4 Central Admin Server Login: via the Central Admin Console	220
5.4.1 Using Central Admin Console Main Window	222
5.5 Setting the Central Admin Server	226
5.6 Setting Scanner Configuration	231
5.7 Updating System	236
5.8 Installing Add-in	238
5.9 Updating Scanner Settings	240
5.10 Setting the Job Mode	243
5.11 Viewing Scanner-Side Status	246
5.12 Viewing Event Log	249
5.13 Maintaining Central Admin Settings	251
5.13.1 Backing Up Central Admin Settings	251
5.13.2 Restoring Central Admin Settings	251
Chapter 6 Regular User Operations	253
6.1 Loading Documents	254
6.1.1 How to Load Documents	254
6.1.2 Loading Documents Using a Carrier Sheet	257
6.2 Using Touch Panel Screens: Regular User	260
6.2.1 Common Buttons and Indicators	260
6.2.2 Main Menu Screen	261
6.2.3 Job Menu Screen	263
6.2.4 Input Fields and Entering Characters	264
6.3 Logging in: Regular User Mode	265
6.4 Sending the Scanned Data by e-Mail	268
6.4.1 Selecting an e-Mail Address from the e-Mail Address Book	272
6.4.2 Adding a Contact to the e-Mail Address Book	276
6.4.3 Editing a Contact in the e-Mail Address Book	278
6.4.4 Deleting a Contact from the e-Mail Address Book	279
6.5 Sending the Scanned Data by Fax	280
6.5.1 Selecting a Fax Number from the Fax Number List	282
6.5.2 Adding a Contact to the Fax Number List	285
6.5.3 Editing a Contact in the Fax Number List	287
6.5.4 Deleting a Contact from the Fax Number List	288
6.6 Printing the Scanned Data	289
6.6.1 Scaling	294
6.6.2 Positioning	299
6.6.3 Simplex/Duplex	301
6.7 Saving the Scanned Data to a Network Folder	302
6.8 Setting the Scan Options	307
6.8.1 Carrier Sheet	314
6.8.2 Color Mode	315
6.8.3 Paper Size	316
6.8.4 Resolution	320
6.8.5 Scan Mode	321
6.8.6 File Format	322
6.8.7 Searchable PDF	324
6.8.8 PDF Password	327
6.8.9 Compression	329
6.8.10 Brightness	331
6.8.11 Contrast	332
6.8.12 Sharpness	333
6.8.13 Dropout Color	334
6.8.14 Background Removal	335
6.8.15 Blank Page Skip	336
6.8.16 Page Orientation	337
6.8.17 Multifeed Detection (Layer and Length)	339
6.8.18 Edge Cropping	340
6.9 Enabling/Disabling the Scan Viewer	341
6.10 Editing the Scanned Data in the Scan Viewer	344
6.10.1 Viewing a Scanned Page	344
6.10.2 Rotating a Scanned Page	345
6.10.3 Adding a Scanned Page	345
6.10.4 Deleting a Scanned Page	346
6.11 Checking the User Log	347
6.12 Maintenance	349
6.13 Processing a Job	350
6.13.1 Enabling/Disabling the Message Screen	353
Chapter 7 Scanner Care	355
7.1 Cleaning	356
7.1.1 Cleaning Materials	356
7.1.2 Which Parts and When	357
7.2 Cleaning the ADF	358
7.2.1 Cleaning the ADF	358
7.3 Cleaning the LCD Touch Panel	364
7.4 Cleaning the Keyboard/Keyboard Cover	365
7.5 Cleaning the Carrier Sheet	366
7.6 Replacing Parts	367
7.6.1 Replacing the Pad Assembly	369
7.6.2 Replacing the Pick Roller	370
7.6.3 Purchasing the Carrier Sheet	374
7.7 Replacing the Keyboard Cover	375
7.8 Performing a Scan Test	377
Chapter 8 Troubleshooting	381
8.1 Removing Jammed Documents	382
8.2 Dealing with Detached Keycaps	386
8.3 Network Connection Troubleshooting	388
8.3.1 Basic Network Operation Tests	388
8.3.2 Other Network Connection Troubleshooting	393
8.3.3 Failure to Access the Scanner using a Web Browser, Network Scanner Admin Tool, or Central Admin Console	397
8.3.4 Problems when Connecting to the Scanner using the Network Scanner Admin Tool	399
8.4 Other Troubleshooting	400
8.5 Points to Check before Contacting Your FUJITSU Scanner Dealer	403
8.5.1 General Details	403
8.5.2 Error Status	404
8.6 Checking the Scanner Labels	406
8.7 Pre-Maintenance Preparations	407
Appendix A Appendix A ADF Paper Specifications	409
A.1 Paper Size	410
A.2 Paper Requirements	411
A.2.1 Paper Type	411
A.2.2 Paper Weight	411
A.2.3 Precautions	411
A.3 Maximum Document Loading Capacity	414
A.4 Area not to be Perforated	415
A.5 Multifeed Detection Conditions	416
A.5.1 Detection by Layer	416
A.5.2 Detection by Length	416
A.5.3 Detection by both Layer and Length	417
Appendix B Appendix B Settings Values	419
B.1 e-Mail Address Setting Values	420
Appendix C Appendix C Scanner Specifications	421
C.1 Device Specifications	422
C.2 Scanner Specifications	423
Appendix D Appendix D Operation Messages	425
D.1 Administrator Messages	426
D.1.1 Administrator Screen Messages	427
D.1.2 System Log Messages	437
D.1.3 Alert Monitor System Log Messages	439
D.2 Regular User Messages	443
D.2.1 Regular User Screen Messages	443
D.2.2 System Log Messages	457
D.2.3 User Log	468
Appendix E Appendix E Glossary	475

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8.3 Network Connection Troubleshooting

Network Scanner fi-6010N Operator's Guide

363

Troubleshooting

8.3.3

Failure to Access the Scanner using a Web Browser, Network

Scanner Admin Tool, or Central Admin Console

If access is not possible when attempting to connect to the scanner using a Web browser or the net-

work scanner admin tool, or when attempting to connect to the Central Admin Server from the

Central Admin Console, try the following steps:

No.

Problem

Action

Same as in

"Failure to connect

to a server using its IP address"

(page 359)

Check if a network connection is possible by trying the

same solution for

"Failure to connect to a server using

its IP address" (page 359)

The DNS server or WINS

server is not functioning nor-

mally, or the scanner name has

not been registered in the

DHCP or WINS server.

Check the connectivity of the specified IP address.

If it is possible to connect the scanner using the net-

work scanner admin tool with a specified IP address,

specify the scanner's IP address in the DNS or WINS

server. Also, check the DNS or WINS server settings

using the network scanner admin tool or Web browser.

A misconfigured firewall

between the network scanner

admin tool or Web browser

and the scanner is denying

access.

If there is a firewall between the computer running the

network scanner admin tool or Web browser and the

scanner, check that its settings are not preventing

access.

In Microsoft® Internet

Explorer, in the "Tools" menu,

"Internet Options", [Security]

tab, the security level for the

corresponding zone is set as

"High", or in [Custom level],

"Scripting", "Active scripting"

is set to "Prompt" or "Disable".

When connecting using the scanner name, the connec-

tion will be an intranet connection. When connecting

using an IP address, it will be an internet connection.

If the URL includes a scanner name, the scanner will

be connected using an Intranet Zone. If the URL

includes an IP address, the scanner will be connected

using the Internet Zone.

In Microsoft® Internet Explorer, in the "Tools" menu,

"Internet Options", try the following settings for the

corresponding zone.

•

To enable "Active

cripting", set in one of the following

ways:

•

In the [Security] tab, set the required "Security level

for this zone" to "Medium".

•

In the [Security] tab, select the [Custom

level

] but-

ton. Then, set the "Scripting", "Active

cripting" to

"Enable".

•

If connecting via the Internet zone, on the [Privacy] tab,

set the level to below "Medium High".

After the above settings have been performed, in

"Temporary Internet Files", press the [Delete cookies]

button to delete all temporary internet files.