HP 2300n HP Business Inkjet 2300 - User Guide - Page 88

HP telephone support, Before you call - business inkjet 2300 troubleshooting

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HP telephone support During the warranty period, you can obtain assistance at no charge from the HP Customer Care Center. Customer support representatives can answer your questions regarding the setup, configuration, installation, and operation of your printer. They can also help troubleshoot and diagnose printer problems and give instructions for service and repair. Current telephone support numbers are listed on the HP customer support guide, which is included in your printer box. Before you call Before you call, have the following information available to give to the representative: 1 Print a Configuration page. See "Printing a Configuration page" for information on how to print this page. 2 If your printer does not print, get the following information ready: • What is the serial number of your printer? (Check the back of the printer.) • What model printer do you have? (HP Business Inkjet 2300, 2300n, or 2300dtn.) 3 What operating system is your computer running? 4 Which printer driver are you using (PCL 5c, PCL 6, or PostScript emulation) and what is the version number? 5 How is the printer connected to the system (USB, parallel, or network)? 6 If the printer is connected to the network, what is the network operating system? 7 If you have a problem printing from a particular software application, what is the application and version number? 7-2 ENWW

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7
-
2
ENWW
HP telephone support
During the warranty period, you can obtain assistance at no charge from the HP Customer
Care Center.
Customer support representatives can answer your questions regarding the setup,
configuration, installation, and operation of your printer. They can also help troubleshoot and
diagnose printer problems and give instructions for service and repair.
Current telephone support numbers are listed on the HP customer support guide, which is
included in your printer box.
Before you call
Before you call, have the following information available to give to the representative:
1
Print a Configuration page. See “
Printing a Configuration page
” for information on how to
print this page.
2
If your printer does not print, get the following information ready:
•
What is the serial number of your printer? (Check the back of the printer.)
•
What model printer do you have? (HP Business Inkjet 2300, 2300n, or 2300dtn.)
3
What operating system is your computer running?
4
Which printer driver are you using (PCL 5c, PCL 6, or PostScript emulation) and what is
the version number?
5
How is the printer connected to the system (USB, parallel, or network)?
6
If the printer is connected to the network, what is the network operating system?
7
If you have a problem printing from a particular software application, what is the
application and version number?