HP 3500cp Service Manual - Page 37

Important Information on Troubleshooting Error Codes, System Error, Problem Description

Get HP 3500cp - DesignJet Color Inkjet Printer PDF manuals and user guides View all HP 3500cp manuals
Add to My Manuals
Save this manual to your list of manuals

Page 37 highlights

Important Information on Troubleshooting Error Codes Before spending time troubleshooting the problem by doing the various tests or replacing parts (which may not need replacing), check which firmware revision the printer is using or check if a service note deals with this particular problem. Some problems which occurred in earlier firmware releases may have been solved in later revisions. So if there is a new firmware revision then update the Flash SIMM before replacing any parts. Refer to page 1Ć3 for information on how to upgrade the firmware revision. Refer to Chapter 7 for the part number of the Flash SIMM. System Error: 0000D8 XXXXXXXX Problem Description: Library Error. Corrective Action: Refer to System Error Code 07xxxx. System Error: Problem Description: Corrective Action: 010020 The Checksum read on the Flash SIMM is incorrect. Try the following: D Reseat the Flash SIMM. D Replace the Flash SIMM. D Replace the Electronics Module ' page 8Ć6. Only replace one component at a time and check if the error has gone before replacing another component. Using this procedure you will be able to determine exactly which component failed. System Error Codes HP DesignJet CP Series Printers 2-3

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
  • 132
  • 133
  • 134
  • 135
  • 136
  • 137
  • 138
  • 139
  • 140
  • 141
  • 142
  • 143
  • 144
  • 145
  • 146
  • 147
  • 148
  • 149
  • 150
  • 151
  • 152
  • 153
  • 154
  • 155
  • 156
  • 157
  • 158
  • 159
  • 160
  • 161
  • 162
  • 163
  • 164
  • 165
  • 166
  • 167
  • 168
  • 169
  • 170
  • 171
  • 172
  • 173
  • 174
  • 175
  • 176
  • 177
  • 178
  • 179
  • 180
  • 181
  • 182
  • 183
  • 184
  • 185
  • 186
  • 187
  • 188
  • 189
  • 190
  • 191
  • 192
  • 193
  • 194
  • 195
  • 196
  • 197
  • 198
  • 199
  • 200
  • 201
  • 202
  • 203
  • 204
  • 205
  • 206
  • 207
  • 208
  • 209
  • 210
  • 211
  • 212
  • 213
  • 214
  • 215
  • 216
  • 217
  • 218
  • 219
  • 220
  • 221
  • 222
  • 223
  • 224
  • 225
  • 226
  • 227
  • 228
  • 229
  • 230
  • 231
  • 232
  • 233
  • 234
  • 235
  • 236
  • 237
  • 238
  • 239
  • 240
  • 241
  • 242
  • 243
  • 244
  • 245
  • 246
  • 247
  • 248
  • 249
  • 250
  • 251
  • 252
  • 253
  • 254
  • 255
  • 256
  • 257
  • 258
  • 259
  • 260
  • 261
  • 262
  • 263
  • 264
  • 265
  • 266
  • 267
  • 268
  • 269
  • 270
  • 271
  • 272
  • 273
  • 274
  • 275
  • 276
  • 277
  • 278
  • 279
  • 280
  • 281
  • 282
  • 283
  • 284
  • 285
  • 286
  • 287
  • 288
  • 289
  • 290
  • 291
  • 292
  • 293
  • 294
  • 295
  • 296
  • 297
  • 298
  • 299
  • 300
  • 301
  • 302
  • 303
  • 304
  • 305
  • 306
  • 307
  • 308
  • 309
  • 310
  • 311
  • 312
  • 313
  • 314
  • 315
  • 316
  • 317
  • 318
  • 319
  • 320
  • 321
  • 322
  • 323
  • 324
  • 325
  • 326
  • 327
  • 328
  • 329
  • 330
  • 331
  • 332
System Error Codes
2-3
HP DesignJet CP Series Printers
Important Information on Troubleshooting Error Codes
Bef’re s(e&d"&° t"%e tr’ub$es!’’t"&° t!e (r’b$e% b0 d’"&° t!e var"’us tests
’r re($ac"&° (arts ±w!"c! %a0 &’t &eed re($ac"&°), c!ec# w!"c! f"r%ware
rev"s"’& t!e (r"&ter "s us"&° ’r c!ec# "f a serv"ce &’te dea$s w"t! t!"s
(art"cu$ar (r’b$e%. S’%e (r’b$e%s w!"c! ’ccurred "& ear$"er f"r%ware
re$eases %a0 !ave bee& s’$ved "& $ater rev"s"’&s. S’ "f t!ere "s a &ew f"r%ware
rev"s"’& t!e& u(date t!e F$as! SIMM bef’re re($ac"&° a&0 (arts. Refer t’
(a°e 1²3 f’r "&f’r%at"’& ’& !’w t’ u(°rade t!e f"r%ware rev"s"’&. Refer t’
C!a(ter 7 f’r t!e (art &u%ber ’f t!e F$as! SIMM.
System Error:
³³³³D8 XXXXXXXX
Problem Description:
L"brar0 Err’r.
Corrective Action:
Refer t’ S0ste% Err’r C’de ³7xxxx.
System Error:
³1³³2³
Problem Description:
T!e C!ec#su% read ’& t!e F$as! SIMM "s
"&c’rrect.
Corrective Action:
Tr0 t!e f’$$’w"&°:
D
Reseat t!e F$as! SIMM.
D
Re($ace t!e F$as! SIMM.
D
Re($ace t!e E$ectr’&"cs M’du$e
'
(a°e 8²6.
Only replace one component at a time and
check if the error has gone before replacing
another component. Using this procedure
you will be able to determine exactly which
component failed.