HP 3500cp Service Manual - Page 42
Make sure that the Refill Interconnect Cable, The DC Motor Driver ASIC Test Failed.
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System Error: 010033 Problem Description: The DC Motor Driver ASIC Test Failed. Corrective Action: Replace the Electronics Module ' page 8Ć6. System Error: Problem Description: Corrective Action: 010034 000X0000 One of the DC Motors has failed. Error data: 00010000 ³ YĆaxis Motor Failed. 00020000 ³ XĆaxis Motor Failed. 00030000 ³ Both DC Motors Failed. Try the following: D Make sure that both DC Motors are connected correctly. D If the error code is related to the YĆaxis motor: S Make sure that the Refill Interconnect Cable (the black cable that connects the Refill Assembly to the Electronics Module) is correctly connected to the Electronics Module. S Replace the Refill Interconnect PCA ' page 8Ć64. S Replace the YĆaxis Motor Assembly ' Page 8Ć45. D If the error code is related to the XĆaxis Motor, replace the XĆaxis Motor Assembly ' Page 8Ć66. D If both DC Motors fail, replace the Electronics Module ' page 8Ć6. Only replace one component at a time and check if the error has gone before replacing another component. Using this procedure you will be able to determine exactly which component failed. 2-8 HP DesignJet CP Series Printers System Error Codes