Warning messages
........................................................................................................
147
Error messages
.............................................................................................................
147
Critical error messages
..................................................................................................
147
Control panel messages
......................................................................................................
148
Paper jams
...........................................................................................................................
177
Paper jam recovery
.......................................................................................................
177
Common causes of paper jams
...........................................................................................
179
Clearing jams
.......................................................................................................................
181
Jam in Tray 1
.................................................................................................................
181
Jam in Tray 2, Tray 3, or Tray 4
....................................................................................
182
Jams in the top cover
....................................................................................................
183
Jam in paper path
..........................................................................................................
186
Multiple jams in paper path
............................................................................................
187
Jam in duplex path
........................................................................................................
189
Multiple jams in duplex path
..........................................................................................
192
Media-handling problems
.....................................................................................................
195
Printer feeds multiple sheets
................................................................................................
195
Printer feeds incorrect page size
.........................................................................................
195
Printer pulls from incorrect tray
............................................................................................
196
Media does not feed automatically
......................................................................................
196
Media does not feed from input Trays 2, 3, or 4
..................................................................
196
Transparencies or glossy paper will not feed
.......................................................................
197
Envelopes jam or will not feed in the printer
........................................................................
198
Output is curled or wrinkled
.................................................................................................
198
Printer will not duplex or duplexes incorrectly
......................................................................
199
Printer response problems
...................................................................................................
200
No display message
.............................................................................................................
200
Printer is on, but nothing prints
............................................................................................
200
Printer is on, but is not receiving data
..................................................................................
201
Unable to select the printer from the computer
....................................................................
201
Printer control panel problems
.............................................................................................
203
Control panel settings work incorrectly
................................................................................
203
Unable to select Tray 3 or Tray 4
.........................................................................................
203
Incorrect printer output
.........................................................................................................
204
Incorrect fonts are printed
....................................................................................................
204
Unable to print all characters in a symbol set
......................................................................
204
Drifting text between printouts
.............................................................................................
204
Erratic, missing characters or interrupted printout
...............................................................
204
Partial printout
......................................................................................................................
205
Guidelines for printing with different fonts
.....................................................................
205
Software application problems
.............................................................................................
206
Unable to change system selections through software
........................................................
206
Unable to select a font from the software
............................................................................
206
Unable to select colors from the software
............................................................................
206
Printer driver does not recognize Tray 3, Tray 4, or the duplex printing accessory
.............
206
Color printing problems
........................................................................................................
207
Printing black instead of color
..............................................................................................
207
Incorrect shade
....................................................................................................................
207
Missing color
........................................................................................................................
207
Inconsistent colors after installing a print cartridge
..............................................................
208
Printed colors do not match screen colors
...........................................................................
208
Print quality troubleshooting
.................................................................................................
209
Print quality problems associated with media
................................................................
209
Overhead transparency defects
....................................................................................
209
Print quality problems associated with the environment
................................................
210
Print quality problems associated with jams
..................................................................
210
ENWW
ix