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HP 4650n HP Color LaserJet 4650 series printer - User Guide - Page 212

Envelopes jam or will not feed in the printer, Output is curled or wrinkled

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Transparencies or glossy paper will not feed (continued) Cause Solution The tray containing the transparencies or glossy paper is not configured correctly for type. Make sure that the input tray containing the transparencies or glossy paper is selected in the software application or printer driver. Use the printer control panel to configure the tray to the media type loaded. See Configuring input trays. For more information about how to access the printer drivers, see Accessing the printer drivers. Transparencies or glossy paper may not meet supported media specifications. Use only media that meets the HP media specifications for this printer. See Supported media weights and sizes. Envelopes jam or will not feed in the printer Cause Envelopes are loaded in an unsupported tray. Only Tray 1 can feed envelopes. Envelopes are curled or damaged. Envelopes are sealing because the moisture content is too high. Envelope orientation is incorrect. This printer does not support the envelopes being used. Tray 1 is configured for a size other than envelopes. Solution Load envelopes into Tray 1. Try using different envelopes. Store envelopes in a controlled environment. Try using different envelopes. Store envelopes in a controlled environment. Verify that the envelope is loaded correctly. See Configuring input trays. See Supported media weights and sizes or the HP LaserJet Printer Family Print Media Guide. Configure Tray 1 size for envelopes. Output is curled or wrinkled Cause Media does not meet the specifications for this printer. Media is damaged or in poor condition. Printer is operating in an excessively humid environment. You are printing large, solid-filled areas. Media used was not stored correctly and may have absorbed moisture. Media has poorly cut edges. Solution Use only media that meets the HP media specifications for this printer. See Supported media weights and sizes. Remove media from the input tray and load media that is in good condition. Verify that the printing environment is within humidity specifications. See Printer specifications. Large, solid-filled areas can cause excessive curl. Try using a different pattern. Remove media and replace it with media from a fresh, unopened package. Remove media, flex it, rotate it 180 degrees or turn it over, and then reload it into the input tray. Do not fan media. If the problem persists, replace the media. 198 Chapter 8 Problem solving ENWW

Section	Page
Printer basics	15
Quick access to printer information	16
World Wide Web links	16
User guide links	16
Where to look for more information	16
Printer configurations	18
HP Color LaserJet 4650 (Part number Q3668A)	18
HP Color LaserJet 4650n (Part number Q3669A)	19
HP Color LaserJet 4650dn (Part number Q3670A)	19
HP Color LaserJet 4650dtn (Part number Q3671A)	19
HP Color LaserJet 4650hdn (Part number Q3672A)	20
Printer features	21
Walk around	23
Printer software	25
Software features	25
Printer drivers	26
Software for Macintosh computers	29
Installing the printing system software	30
Uninstalling the software	35
Software for networks	36
Utilities	37
Print media specifications	39
Supported media weights and sizes	39
Control panel	43
Introduction	44
Display	44
Accessing the control panel from a computer	45
Control panel buttons	46
Interpreting control panel indicator lights	47
Control panel menus	48
Getting started basics	48
Menu hierarchy	49
To enter the menus	49
Retrieve job menu	49
Information menu	49
Paper handling menu	50
Configure device menu	50
Diagnostics menu	51
Retrieve job menu	53
Information menu	54
Paper handling menu	55
Configure device menu	56
Printing menu	56
Print quality menu	57
System setup menu	58
I/O menu	60
Resets menu	61
Diagnostics menu	62
Changing printer control panel configuration settings	64
Job storage limit	64
Job held timeout	64
Show address	65
Color/black mix	65
Tray behavior options	66
PowerSave Time	67
Personality	68
Clearable warnings	69
Auto continue	69
Supplies low	70
Color supply out	70
Jam recovery	71
Language	72
Using the printer control panel in shared environments	73
I/O Configuration	75
Network configuration	76
Configuring Novell NetWare frame type parameters	76
Configuring TCP/IP parameters	77
Parallel configuration	83
USB configuration	84
Auxiliary connection configuration	85
Enhanced I/O (EIO) configuration	86
HP Jetdirect print servers	86
Available enhanced I/O interfaces	86
NetWare networks	86
Windows and Windows NT networks	87
AppleTalk networks	87
UNIX/Linux networks	87
Wireless printing	88
IEEE 802.11b standard	88
Bluetooth	88
Printing tasks	89
Controlling print jobs	90
Source	90
Type and Size	90
Print setting priorities	90
Selecting print media	92
Media to avoid	92
Paper that can damage the printer	92
Configuring input trays	94
Configuring trays when the printer gives a prompt	94
To configure a tray when loading paper	95
To configure a tray to match print job settings	95
Configuring trays using the Paper Handling menu	95
Configuring Tray 2, Tray 3, or Tray 4 for a custom paper size	96
Printing from Tray 1 (multipurpose tray)	97
Printing envelopes from Tray 1	99
Printing from Tray 2, Tray 3, and Tray 4	101
Loading detectable standard-sized media into Tray 2, Tray 3, and Tray 4	101
Loading undetectable standard-sized media into Tray 2, Tray 3, and Tray 4	103
Loading custom-sized media into Tray 2, Tray 3, and Tray 4	106
Printing on special media	108
Transparencies	108
Glossy paper	108
Colored paper	109
Printing images	109
Envelopes	109
Labels	109
Heavy paper	110
HP LaserJet Tough paper	111
Preprinted forms and letterhead	111
Recycled paper	111
Two-sided (duplex) printing	112
Control panel settings for automatic two-sided printing	113
Duplexing blank pages	114
Options for binding two-sided printing jobs	114
Manual two-sided printing	114
Printing booklets	115
Special printing situations	116
Printing a different first page	116
Printing a blank back cover	116
Printing on custom-size media	116
Stopping a print request	117
Job storage features	118
Storing a print job	118
Quick copying a job	119
Proofing and holding a job	119
Private jobs	120
Mopier mode	121
Managing memory	122
Managing the printer	123
Printer information pages	124
Menu map	124
Configuration page	124
Supplies status page	125
Usage page	125
Demo	126
Print CMYK samples	126
Print RGB samples	126
File directory	126
PCL or PS font list	127
Event log	127
Using the embedded Web server	128
To access the embedded Web server	128
Information tab	129
Settings tab	129
Networking tab	130
Other links	130
Using the hp toolbox	131
Supported operating systems	131
Supported browsers	131
To view hp toolbox	131
HP toolbox sections	132
Other links	132
Status tab	132
Troubleshooting tab	132
Alerts tab	133
Documentation tab	133
Device Settings button	133
HP toolbox links	133
Color	135
Using color	136
HP ImageREt 3600	136
Best image printing	136
Paper selection	136
Color options	136
sRGB	137
Printing in four colors — CMYK	137
CMYK ink set emulation (PostScript only)	137
Managing printer color options	138
Print in Grayscale	138
Automatic or manual color adjustment	138
Matching colors	140
PANTONE® color matching	140
Sample book color matching	140
Printing color samples	141
Color emulation of the hp color LaserJet 4550 printer	141
Maintenance	143
Managing print cartridges	144
HP print cartridges	144
Non-HP print cartridges	144
Print cartridge authentication	144
HP fraud hotline	144
Print cartridge storage	145
Print cartridge life expectancy	145
Checking the print cartridge life	145
Changing print cartridges	147
To replace the print cartridge	147
Replacing supplies	151
Locating supplies	151
Supply replacement guidelines	151
Making room around the printer for replacing supplies	152
Approximate replacement intervals for supplies	152
Configuring alerts	153
Problem solving	155
Basic troubleshooting checklist	157
Factors affecting printer performance	158
Troubleshooting information pages	159
Paper path test page	159
Registration page	159
Event log	160
Control panel message types	161
Status messages	161
Warning messages	161
Error messages	161
Critical error messages	161
Control panel messages	162
Paper jams	191
Paper jam recovery	191
Common causes of paper jams	193
Clearing jams	195
Jam in Tray 1	195
Jam in Tray 2, Tray 3, or Tray 4	196
Jams in the top cover	197
Jam in paper path	200
Multiple jams in paper path	201
Jam in duplex path	203
Multiple jams in duplex path	206
Media-handling problems	209
Printer response problems	214
Printer control panel problems	217
Incorrect printer output	218
Guidelines for printing with different fonts	219
Software application problems	220
Color printing problems	221
Print quality troubleshooting	223
Print quality problems associated with media	223
Overhead transparency defects	223
Print quality problems associated with the environment	224
Print quality problems associated with jams	224
Print quality troubleshooting pages	224
Print quality troubleshooting tool	225
Calibrating the printer	225
Print quality defect chart	225
Working with memory and print server cards	231
Printer memory and fonts	231
Printing a configuration page	231
Installing memory and fonts	233
To install DDR memory DIMMs	233
To install a flash memory card	236
Enabling memory	239
Installing an HP Jetdirect print server card	241
To install an HP Jetdirect print server card	241
Supplies and accessories	245
Ordering directly through the embedded Web server (for printers with network connections)	245
Ordering directly through the hp toolbox software	246
Service and Support	249
Hewlett-Packard limited warranty statement	249
Print Cartridge Limited Warranty Statement	251
Fuser and Transfer unit Limited Warranty Statement	252
HP maintenance agreements	253
On-site service agreements	253
Printer specifications	255
Electrical specifications	256
Acoustic emissions	257
Environmental specifications	258
Regulatory information	259
FCC regulations	259
Environmental product stewardship program	260
Protecting the environment	260
Ozone production	260
Power consumption	260
Paper use	260
Plastics	260
HP LaserJet printing supplies	260
HP Printing Supplies Returns and Recycling Program Information	261
Recycled paper	261
Material restrictions	261
Material Safety Data Sheet (MSDS)	261
For more information	261
Declaration of Conformity	263
Safety statements	264
Laser safety	264
Canadian DOC regulations	264
EMI statement (Korea)	264
VCCI statement (Japan)	264
Laser Statement for Finland	265
Glossary	267

Match case Limit results 1 per page

Cause

Solution

The tray containing the transparencies or glossy

paper is not configured correctly for type.

Make sure that the input tray containing the

transparencies or glossy paper is selected in the

software application or printer driver. Use the

printer control panel to configure the tray to the

media type loaded. See

Configuring

input

trays

For more information about how to access the

printer drivers, see

Accessing

the

printer

drivers

Transparencies or glossy paper may not meet

supported media specifications.

Use only media that meets the HP media

specifications for this printer. See

Supported

media

weights

and

sizes

Envelopes jam or will not feed in the printer

Cause

Solution

Envelopes are loaded in an unsupported tray.

Only Tray 1 can feed envelopes.

Load envelopes into Tray 1.

Envelopes are curled or damaged.

Try using different envelopes. Store envelopes in

a controlled environment.

Envelopes are sealing because the moisture

content is too high.

Try using different envelopes. Store envelopes in

a controlled environment.

Envelope orientation is incorrect.

Verify that the envelope is loaded correctly. See

Configuring

input

trays

This printer does not support the envelopes

being used.

See

Supported

media

weights

and

sizes

or the

HP LaserJet Printer Family Print Media Guide

Tray 1 is configured for a size other than

envelopes.

Configure Tray 1 size for envelopes.

Output is curled or wrinkled

Cause

Solution

Media does not meet the specifications for this

printer.

Use only media that meets the HP media

specifications for this printer. See

Supported

media

weights

and

sizes

Media is damaged or in poor condition.

Remove media from the input tray and load

media that is in good condition.

Printer is operating in an excessively humid

environment.

Verify that the printing environment is within

humidity specifications. See

Printer

specifications

You are printing large, solid-filled areas.

Large, solid-filled areas can cause excessive

curl. Try using a different pattern.

Media used was not stored correctly and may

have absorbed moisture.

Remove media and replace it with media from a

fresh, unopened package.

Media has poorly cut edges.

Remove media, flex it, rotate it 180 degrees or

turn it over, and then reload it into the input tray.

Do not fan media. If the problem persists,

replace the media.

Transparencies or glossy paper will not feed (continued)

198

Chapter 8

Problem solving

ENWW