HP Deskjet 1200c HP Business Inkjet 1200 - User Guide - Page 39

Troubleshooting installation issues, Problems printing an alignment Problems installing software - driver download

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Troubleshooting installation issues Problems printing an alignment page When printheads are installed or replaced, the printer automatically prints an alignment page to align the printheads. This process takes about seven minutes, and once complete, the alignment page may be discarded after it is printed. If the printer does not print the page, see General troubleshooting tips. Problems installing software Verify the computer requirements Make sure the computer meets the system requirements. See System requirements. Verify installation preliminaries z Before installing software on a Windows computer, ensure all other programs are closed. z If the computer does not recognize the path to the CD drive that you type, ensure you are specifying the correct drive letter. z If the computer cannot recognize the Starter CD in the CD drive, inspect the CD for damage. You can download the printer driver from http://www.hp.com/support/ businessinkjet1200. Reinstall the printer software If you are using Windows and the computer cannot detect the printer, run the Scrubber utility (located in the Utils\Scrubber folder on the Starter CD) to perform a clean printer driver uninstallation. Restart your computer, and re-install the printer driver. See Uninstalling the printer software. ENWW 37

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37
Troubleshooting installation issues
Problems printing an alignment page
When printheads are installed or replaced, the printer automatically prints an alignment page
to align the printheads. This process takes about seven minutes, and once complete,
the alignment page may be discarded after it is printed. If the printer does not print the page,
see
General troubleshooting tips
.
Problems installing software
Verify the computer requirements
Make sure the computer meets the system requirements. See
System requirements
.
Verify installation preliminaries
Before installing software on a Windows computer, ensure all other programs are closed.
If the computer does not recognize the path to the CD drive that you type, ensure you are
specifying the correct drive letter.
If the computer cannot recognize the Starter CD in the CD drive, inspect the CD for
damage. You can download the printer driver from
businessinkjet1200
.
Reinstall the printer software
If you are using Windows and the computer cannot detect the printer, run the Scrubber
utility (located in the Utils\Scrubber folder on the Starter CD) to perform a clean printer
driver uninstallation. Restart your computer, and re-install the printer driver.
See
Uninstalling the printer software
.