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HP Deskjet F2200 Full User Guide - Page 141

Add or Remove Programs, Deskjet F2200 All-In-One series - series driver

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Troubleshooting Chapter 12 • Solution 7: Scan with Windows Image Acquisition (WIA) • Solution 8: Disable the Lexbces service • Solution 9: Run the Scan Diagnostic utility • Solution 10: Install a patch • Solution 11: Check the USB chipset and controller • Solution 12: Uninstall the software and reset the product Solution 1: Uninstall and reinstall the software Solution: Verify that the software was installed correctly. Open the HP Solution Center and verify that all the icons and buttons are present. If the appropriate icons and buttons for your product (such as Make Copies) do not appear, your installation might not be complete, and you might need to uninstall and then reinstall the software. Do not simply delete the application files from your hard drive. Make sure to remove them properly using the uninstall utility provided with the software. To uninstall from a Windows computer NOTE: Use this method if Uninstall is not available in the Windows Start menu (click Programs or All Programs, HP, Deskjet F2200 All-In-One series, Uninstall). 1. Open the Windows control panel and double-click Add or Remove Programs. NOTE: The procedure to open the control panel varies by operating system. If you are not sure how to do this, see the Windows Help. 2. Select HP Deskjet All-In-One Driver Software, and then click Change/ Remove. Follow the onscreen instructions. 3. Disconnect the product from your computer. 4. Restart your computer. NOTE: It is important that you disconnect the product before restarting your computer. Do not connect the product to your computer until after you have reinstalled the software. 5. Insert the product CD-ROM into your computer's CD-ROM drive and then start the Setup program. 6. Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the product. After you have reinstalled the software, try to scan again. Cause: The software installation was not complete. If this did not solve the issue, try the next solution. 138 Troubleshooting

Section	Page
Contents	4
HP Deskjet F2200 All-in-One series Help	10
HP All-in-One overview	12
The HP All-in-One at a glance	12
Control panel buttons	13
Status light overview	15
Use the HP Photosmart software	16
Find more information	18
How do I?	20
Connection information	22
Supported connection types	22
Use printer sharing	22
Load originals and load paper	24
Load originals	24
Choose papers for printing and copying	24
Recommended papers for printing and copying	25
Recommended papers for printing only	26
Papers to avoid	26
Load paper	27
Load full-size paper	27
Load 10 x 15 cm (4 x 6 inch) photo paper	29
Load index cards	30
Load envelopes	31
Load other types of paper	32
Print from your computer	34
Print from a software application	34
Make the HP All-in-One the default printer	35
Change the print settings for the current job	35
Set the paper size	35
Set the paper type for printing	36
View the print resolution	36
Change the print speed or quality	37
Change the page orientation	37
Scale the document size	38
Preview your print job	38
Change the default print settings	39
Printing shortcuts	39
Create printing shortcuts	39
Delete printing shortcuts	40
Perform special print jobs	40
Print a borderless image	41
Print a photo on photo paper	42
Print using Maximum dpi	43
Print on both sides of the page	44
Print a multiple-page document as a booklet	45
Print multiple pages on a single sheet	48
Print a multiple-page document in reverse order	49
Reverse an image for iron-on transfers	50
Print on transparencies	50
Print a group of addresses on labels or envelopes	51
Print a poster	52
Print a Web page	52
Stop a print job	53
Resume a print job	54
Use the copy features	56
Make a copy	56
Set the copy paper type	56
Change copy speed	57
Make multiple copies of the same original	58
Copy a two-page black-and-white document	59
Make a 10 x 15 cm (4 x 6 inch) borderless copy of a photo	59
Stop copying	60
Use the scan features	62
Scan an original	62
Edit a scanned preview image	64
Edit a scanned image	64
Edit a scanned document	64
Stop scanning	65
Maintain the HP All-in-One	66
Clean the HP All-in-One	66
Clean the exterior	66
Clean the glass	66
Clean the lid backing	67
Print a self-test report	68
Work with print cartridges	68
Handle the print cartridges	69
Check the estimated ink levels	70
Replace the print cartridges	70
Use ink-backup mode	74
Ink-backup mode output	74
Exit ink-backup mode	74
Use a photo print cartridge	74
Store the print cartridges	75
Print cartridge storage and handling	75
Print cartridge protector	75
Align the print cartridges	76
Clean the print cartridges	77
Clean the print cartridge contacts	78
Clean the area around the ink nozzles	80
Remove ink from your skin and clothing	83
Shop for ink supplies	84
Troubleshooting	86
View the Readme file	86
Hardware setup troubleshooting	86
The product will not turn on	87
Software installation troubleshooting	90
Uninstall and reinstall the software	93
Paper jams	95
Information on paper	96
Print cartridge troubleshooting	96
Information on print cartridges	97
Resolving print cartridge problems	98
Resolving print cartridge error messages	98
Print quality troubleshooting	101
Wrong, inaccurate, or bleeding colors	102
Ink is not filling the text or graphics completely	105
The printout has a horizontal band of distortion near the bottom of a borderless print	106
Printouts have horizontal streaks or lines	108
Printouts are faded or have dull colors	109
Printouts seem blurry or fuzzy	111
Printouts are slanted or skewed	113
Ink streaks on the back of the paper	113
Print troubleshooting	115
Envelopes print incorrectly	115
Borderless printing produces unexpected results	116
The product is not responding	116
The product prints meaningless characters	119
Nothing happens when I try to print	120
The margins are not printing as expected	122
Text or graphics are cut off at the edge of the page	124
A blank page came out while printing	125
Copy troubleshooting	127
Nothing happens when I try to copy	128
Parts of the original do not appear or are cut off	129
The printout is blank	130
A borderless copy has white space around the edges	131
Scan troubleshooting	132
Scan fails	132
Text is incorrect or missing	135
Errors	136
Flashing lights	136
Product messages	138
Mechanism error	139
Scan errors	140
Unable to print	155
Product might not be correctly installed	160
Product was not found	164
Product could not find available scan destinations	168
Error occurred while communicating with the product	171
File messages	175
Supported file types for the HP All-in-One	176
General user messages	176
Cannot crop	176
Paper messages	177
Out of paper	178
Power and connection messages	182
Communication test failed	183
Two-way communication lost	184
Print cartridge messages	185
The print carriage is stalled	188
Need alignment or alignment failed	192
Print cartridges missing or not detected	194
Incompatible print cartridges	198
Print cartridge problem	201
HP warranty and support	208
Warranty	208
Print cartridge warranty information	208
Support process	208
Before you call HP customer support	209
HP support by phone	209
Phone support period	209
Placing a call	210
After the phone support period	210
Additional warranty options	210
HP Quick Exchange Service (Japan)	211
HP Korea customer support	211
Prepare the product for shipment	212
Pack the product	212
Technical information	214
Specifications	214
Notice to Windows 2000 users	215
Environmental product stewardship program	215
Paper use	216
Plastics	216
Material safety data sheets	216
Recycling program	216
HP inkjet supplies recycling program	216
Energy Star® notice	216
Disposal of waste equipment by users in private households in the European Union	217
Regulatory notices	218
FCC statement	218
Notice to users in Korea	218
VCCI (Class B) compliance statement for users in Japan	219
Notice to users in Japan about the power cord	219
Noise emission statement for Germany	219
Toxic and hazardous substance table	219
HP Deskjet F2200 All-in-One series declaration of conformity	220