Copy troubleshooting
..............................................................................................................
124
Nothing happens when I try to copy
.................................................................................
125
Parts of the original do not appear or are cut off
..............................................................
126
The printout is blank
.........................................................................................................
127
A borderless copy has white space around the edges
.....................................................
128
Scan troubleshooting
..............................................................................................................
129
Scan fails
..........................................................................................................................
129
Text is incorrect or missing
...............................................................................................
132
Errors
......................................................................................................................................
133
Flashing lights
...................................................................................................................
133
Product messages
............................................................................................................
135
Mechanism error
.........................................................................................................
136
Scan errors
.................................................................................................................
137
Unable to print
............................................................................................................
152
Product might not be correctly installed
......................................................................
157
Product was not found
................................................................................................
161
Product could not find available scan destinations
.....................................................
165
Error occurred while communicating with the product
................................................
168
File messages
...................................................................................................................
172
Supported file types for the HP All-in-One
..................................................................
173
General user messages
...................................................................................................
173
Cannot crop
................................................................................................................
173
Paper messages
...............................................................................................................
174
Out of paper
................................................................................................................
175
Power and connection messages
.....................................................................................
179
Communication test failed
..........................................................................................
180
Two-way communication lost
......................................................................................
181
Print cartridge messages
..................................................................................................
182
The print carriage is stalled
........................................................................................
185
Need alignment or alignment failed
............................................................................
189
Print cartridges missing or not detected
.....................................................................
191
Incompatible print cartridges
......................................................................................
195
Print cartridge problem
...............................................................................................
198
13
HP warranty and support
Warranty
.................................................................................................................................
205
Print cartridge warranty information
........................................................................................
205
Support process
.....................................................................................................................
205
Before you call HP customer support
.....................................................................................
206
HP support by phone
..............................................................................................................
206
Phone support period
.......................................................................................................
206
Placing a call
....................................................................................................................
207
After the phone support period
.........................................................................................
207
Additional warranty options
....................................................................................................
207
HP Quick Exchange Service (Japan)
.....................................................................................
208
HP Korea customer support
...................................................................................................
208
Prepare the product for shipment
...........................................................................................
209
Pack the product
.....................................................................................................................
209
14
Technical information
Specifications
.........................................................................................................................
211
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Contents