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panel and verify that the firmware date code on the configuration has changed.

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The following table lists possible reasons for the failure of a remote firmware update and the corrective action required for each situation. Table 6-2 Troubleshooting a firmware update failure Reason for firmware update failure Corrective action The .RFU file is corrupted. The device recognizes that the file is corrupted and rejects the update. Download the file again and send the new file to the device. Download the file from www.hp.com/go/ljp4010series_firmware and www.hp.com/go/ ljp4510series_firmware. The wrong device is contained in the .RFU file. The device recognizes the printer mismatch and rejects the update. Download the correct file and send it to the device. Download the file from www.hp.com/go/ ljp4010series_firmware and www.hp.com/go/ljp4510series_firmware. The upgrade was interrupted. See Table 6-3 Update messages on page 244. A flash hardware failure occurred. Although it is extremely unlikely, the device might have a hardware failure. Call technical support to address the problem (see the flyer that came with the device for a local telephone support list). Three messages appear during a normal update process; others (RESEND UPGRADE and RFU LOAD ERROR) appear only if the update process does not succeed. Table 6-3 Update messages Printer message Explanation RECEIVING UPGRADE This message appears from the time the device recognizes the beginning of an .RFU update until the time the device has verified the validity and integrity of the .RFU update. NOTE: If the remote firmware update process is interrupted before the firmware is downloaded (while RECEIVING UPGRADE appears on the control-panel display), the firmware file must be sent again. No message appears on the device control panel to indicate that the update was interrupted. PERFORMING UPGRADE This message appears while the device is actually reprogramming the firmware. NOTE: If power is lost during the flash DIMM update (while PERFORMING UPGRADE appears on the control-panel display), the update is interrupted and the message RESEND UPGRADE appears on the control-panel display. INITIALIZING This message appears from the time the device has finished reprogramming the DIMM until the device reinitializes. RESEND UPGRADE This message appears (in English only) if the firmware update fails because the RFU process is interrupted. It can also occur if firmware for accessories (such as the duplex unit or an output device becomes is corrupted. Perform another update by any means that is supported by the printer, regardless of the connection (network, parallel, or USB). RFU LOAD ERROR SEND RFU UPGRADE ON PARALLEL PORT This message appears (in English only) if the firmware update fails because the print-engine firmware is corrupted. If this message appears, the update must now be sent only by a computer that is attached to the parallel port of the device. NOTE: To verify that the firmware update succeeded, print a new configuration page from the control panel and verify that the firmware date code on the configuration page has changed. 244 Chapter 6 Engineering details ENWW

Section	Page
Purpose and scope	23
Introduction	23
Software technical reference overview	24
Product comparison	25
HP LaserJet P4014 models	25
HP LaserJet P4015 models	26
HP LaserJet P4515 models	27
Product features	27
Documentation availability and localization	30
Software availability and localization	35
Printing-system software on the Web	35
In-box printing-system software CDs	36
Windows partition	36
CD versions	37
Software Description	39
Introduction	39
Windows printing-system software	40
Printing system and installer	40
HP LaserJet P4010 and P4510 Series printer printing-system software CD for MS Windows systems	40
Installer features	42
HP LaserJet P4010 and P4510 Series print drivers	43
Select the best print driver	44
Complete LaserJet printing system	44
PCL 6	44
PCL 5	44
PS Emulation	45
HP universal print driver (optional)	45
HP LaserJet printing system	45
HP print drivers	45
Driver version numbers for MS Windows operating systems	46
HP driver diagnostic printer check tool	47
HP Easy Printer Care	48
HP Embedded Web Server	49
Information tab	49
Device Status	49
Configuration Page	51
Supplies Status	53
Event Log	53
Usage Page	54
Device Information	55
Control Panel	56
Print	56
Settings tab	57
Configure Device	57
Show Me How	58
Information	59
Paper Handling	60
Configure Device	61
Printing	61
Default Custom Paper Size	62
PCL	63
Print Quality	63
Runtime CFG	64
System Setup	65
Date/Time	66
Date	66
Time	66
Tray Behavior	67
I/O	67
Embedded Jetdirect Menu	67
Resets	68
Diagnostics	68
Paper Path Test	68
Tray Sizes/Types	69
E-mail Server	70
Alerts	70
AutoSend	71
Security	71
Configure Security Settings	72
Edit Other Links	74
Device Information	75
Language	75
Date & Time	75
Date/Time Format	76
Clock Drift Correction	77
Wake Time	78
Networking tab	78
HP Customer Participation Program	79
Optional software	80
Universal Print Driver	80
Installer Customization Wizard	80
HP Web Jetadmin	80
HP Easy Printer Care	80
Font support	81
Basic fonts	81
Default fonts	81
Installing Windows printing-system components	87
Introduction	87
Supported operating systems for Windows	88
Windows operating system requirements	88
Install Overview	89
Microsoft Windows general installation overview	89
Unsupported operating system dialog box	89
Microsoft Windows installation for direct connections	90
Microsoft Windows installation for computers on a network	90
Install drivers using a CD	90
Test drivers	90
Set a default printer	90
Install drivers using the Microsoft Windows Add-Printer Wizard	91
Plug and play driver install packages	92
Minimum installation of print drivers from the printing-system CD	92
Plug-and-Play Installation for installing print drivers	93
Point and print installation for Windows	93
Modify an existing installation	94
Modify Installation	96
Installer Customization Wizard for Windows	96
The Installer Customization Wizard	97
Dialog boxes	98
Distribution	113
Detailed Microsoft Windows installation instructions	114
Help, Back, Next, and Cancel buttons	114
Modify a pre-existing installation	115
Direct-connect installation through a USB or parallel port	115
Basic, Full, and Custom Installation dialog box sequence	115
Install optional software	131
User uninstall software	132
Uninstall instructions for Windows	132
Uninstall a Recommended or Express installation	132
Use the product software Uninstall component (recommended)	132
Use the Windows Add or Remove Programs component	132
Use the printing-system software CD	133
Uninstall a printer-driver only installation	135
HP PCL 5, PCL 6, and PS emulation drivers for Windows	137
Introduction	137
Change the printer driver settings for Windows	138
Printing Preferences driver tabs	138
Properties driver tabs	139
Help system	140
“What's this?” Help	140
Context-sensitive Help	140
Constraint messages	140
Advanced tab features	142
Paper/Output settings	143
Copy Count setting	143
Graphic settings	144
TrueType Font settings	144
Document Options	144
Advanced Printing Features	144
Print optimizations	144
PostScript Options (PS Emulation only)	145
PostScript Output option	145
TrueType Font Download option	146
PostScript Language Level	146
Send PostScript Error Handler	146
Printer Features	146
Send TrueType as Bitmap (HP PCL 6 only)	146
Resolution Enhancement technology (REt)	147
Raster Compression (PCL 6 only)	147
Alternative Letterhead Mode	147
Layout Options	147
Printing Shortcuts tab	148
General Everyday Printing	149
Two-sided (Duplex) Printing	150
Envelopes	152
Booklet Printing	152
Factory Defaults	154
Document preview image	154
Paper/Quality tab features	156
Paper Options	157
Paper sizes:	157
Custom Paper Size	158
Name	158
Paper Size	159
Units	159
Custom width and height control limits	159
Paper source:	160
Paper type:	161
Special pages	161
Covers	162
Print pages on different paper	163
Document preview image	163
Print Quality group box	164
Print Quality drop-down menu	164
EconoMode	165
Effects tab features	166
Resizing Options group box	166
Actual Size setting	167
Print Document On setting	167
Scale to Fit option	167
% of actual size option	168
Document preview image	169
Watermarks group box	169
Current watermarks	170
Watermark message	171
Message angle	171
Font attributes	171
Name drop-down menu	172
Color drop-down menu	172
Shading drop-down menu	172
Size spin box	172
Style drop-down menu	172
Default settings	173
Default watermark settings	173
Finishing tab features	174
Document Options	174
Print on Both Sides	175
Automatically print on both sides	176
Manually print on both sides	176
Flip Pages Up option	178
Booklet layout drop-down menu	178
Book and booklet printing	178
Printing a booklet	179
Printing a book	179
Pages per sheet drop-down menu	179
Print page borders check box	179
Page order drop-down menu	179
Document preview image	180
Orientation group box	180
Portrait option button	181
Landscape option button	181
Rotate by 180 degrees check box	181
Mirror Image check box (PS Emulation only)	181
Output tab features	182
Output Options	182
Output Bin Options	183
Document preview image	183
Job Storage tab features	184
Status group box	185
Job Storage Mode	186
Off	186
Proof and Hold	186
Personal Job	187
Quick Copy	187
Stored Job	187
Make Job Private	188
Job Notification Options	188
User Name	188
Job Name	189
Using job-storage features when printing	189
Releasing a job-storage print job	190
Deleting a job-storage print job	190
Services tab features	191
Internet Services	191
Device Services	192
Device Settings tab features	193
Form to Tray Assignment	196
Font Substitution Table	197
External Fonts	197
Installing external fonts	198
Removing external fonts	199
Installable Options	199
Automatic Configuration	199
Envelope Feeder	200
Tray 3, 4, 5, 6	200
Duplex Unit (for 2-sided Printing)	200
Allow Manual Duplexing	200
Accessory Output Bin	200
Printer Memory	200
Printer Hard Disk	200
Job Storage	201
Mopier Mode	201
PS Emulation Device Settings	201
Available PostScript Memory	202
Output Protocol	202
Send Ctrl-D Before Each Job	202
Send Ctrl-D After Each Job	202
Convert Gray Text to PostScript Gray	203
Convert Gray Graphics to PostScript Gray	203
Add Euro Currency Symbol to PostScript Fonts	203
Job Timeout	203
Wait Timeout	203
Minimum Font Size to Download as Outline	203
Maximum Font Size to Download as Bitmap	203
Postscript Passthrough	204
JPEG Passthrough	204
About tab features	205
Macintosh Software and Utilities	207
Introduction	207
Supported operating systems for Macintosh	208
Macintosh system requirements	208
Hardware requirements	208
Supported print drivers for Macintosh	208
Change printer-driver settings for Macintosh	208
Supported software components for Macintosh	210
Software components for Macintosh	210
Software component availability for Macintosh	211
Printing-system software	212
Availability	212
Printing-system software on the Web	212
Printing-system software	213
Software component availability	213
In-box printing-system software CDs	213
Macintosh partition	213
CD versions	213
Macintosh installation instructions	215
Macintosh component descriptions	215
HP LaserJet PPDs	215
PDEs	215
HP Embedded Web Server (HP EWS)	216
Install notes (Readme file)	216
Online help	216
Install the Macintosh printing system	216
General installation for Macintosh operating systems	216
Detailed Mac OS X installation	217
Main Install dialog sequence	217
Printer setup	225
Set up a printer with Mac OS X V10.2.8 or later	225
Troubleshooting the printer setup	230
Supported utilities for Macintosh	232
HP Embedded Web Server Device Configuration	232
Access to the HP EWS	232
Information tab	233
Device Status	233
Configuration Page	235
Supplies Status	237
Event Log	237
Usage Page	238
Device Information	239
Control Panel	240
Print	240
Settings tab	241
Configure Device	241
Show Me How	242
Information	243
Paper Handling	244
Configure Device	244
Printing	245
Default Custom Paper Size	246
PCL	246
Print Quality	246
Runtime CFG	247
System Setup	249
Date/Time	250
Date	250
Time	250
Tray Behavior	251
I/O	251
Embedded Jetdirect Menu	251
Resets	252
Diagnostics	252
Paper Path Test	252
Tray Sizes/Types	253
E-mail Server	254
Alerts	254
AutoSend	255
Security	255
Configure Security Settings	256
Edit Other Links	258
Device Information	258
Language	259
Date & Time	259
Date/Time Format	260
Clock Drift Correction	261
Wake Time	262
Networking tab	262
Engineering details	263
Introduction	263
Remote firmware updates	264
Print a configuration page	264
Downloading the new firmware from the HP Web site	264
Downloading the new firmware to the device	265
Printer messages during the firmware update	265
Remote firmware update by using FTP through a browser	267
Remote firmware update by using FTP on a direct network connection	267
Remote firmware update through a local MS Windows port	268
Microsoft Windows 2000, Windows XP, or Windows Server 2003	269
Remote firmware update through a USB port	269
Remote firmware update through an MS Windows network	270
Remote firmware update for UNIX systems	270
Remote firmware update by using the LPR command	271
Remote firmware update through HP Web Jetadmin	271
Printing print-ready documents	273
Print-ready file printing by using FTP through a browser	273
Print-ready file printing by using FTP on a direct network connection	274
Print-ready printing by using a local MS Windows port	275
Microsoft Windows 2000, Wiindows XP, or Windows Server 2003	275
Print-ready file printing in an MS Windows network	275
Print-ready file printing in UNIX systems	275
Print-ready file printing by using the LPR command	276
Supported paper and print media tables	277
Supported paper types for input options	277
Supported paper types for output options	278
Custom paper sizes	279
Special paper or print media guidelines	280
Sizes (min & max) and supported paper by tray	281
Media attributes and commands	282
Media types and sizes	282
Custom paper sizes	284
File to E‑mail utility	285
HP Driver Deployment Utility (DDU)	286
Supported OS	286
Package Source	286
Install Type	286
Network Settings	287
Package Target	287
Create Package	287

Match case Limit results 1 per page

The following table lists possible reasons for the failure of a remote firmware update and the corrective

action required for each situation.

Table 6-2

Troubleshooting a firmware update failure

Reason for firmware update failure

Corrective action

The .RFU file is corrupted.

The device recognizes that the file is corrupted and rejects the update. Download

the file again and send the new file to the device. Download the file from

www.hp.com/

go/ljp4010series_firmware

and

www.hp.com/

go/

ljp4510series_firmware

The wrong device is contained in

the .RFU file.

The device recognizes the printer mismatch and rejects the update. Download the

correct file and send it to the device. Download the file from

www.hp.com/

go/

ljp4010series_firmware

and

www.hp.com/

go/ljp4510series_firmware

The upgrade was interrupted.

See

Table

Update messages

on page

244

A flash hardware failure occurred.

Although it is extremely unlikely, the device might have a hardware failure. Call

technical support to address the problem (see the flyer that came with the device

for a local telephone support list).

Three messages appear during a normal update process; others (RESEND UPGRADE and RFU LOAD

ERROR) appear only if the update process does not succeed.

Table 6-3

Update messages

Printer message

Explanation

RECEIVING UPGRADE

This message appears from the time the device recognizes the beginning of

an .RFU update until the time the device has verified the validity and integrity of

the .RFU update.

NOTE:

If the remote firmware update process is interrupted before the firmware

is downloaded (while

RECEIVING UPGRADE

appears on the control-panel

display), the firmware file must be sent again. No message appears on the device

control panel to indicate that the update was interrupted.

PERFORMING UPGRADE

This message appears while the device is actually reprogramming the firmware.

NOTE:

If power is lost during the flash DIMM update (while

PERFORMING

UPGRADE

appears on the control-panel display), the update is interrupted and

the message

RESEND UPGRADE

appears on the control-panel display.

INITIALIZING

This message appears from the time the device has finished reprogramming the

DIMM until the device reinitializes.

RESEND UPGRADE

This message appears (in English only) if the firmware update fails because the

RFU process is interrupted. It can also occur if firmware for accessories (such as

the duplex unit or an output device becomes is corrupted. Perform another update

by any means that is supported by the printer, regardless of the connection

(network, parallel, or USB).

RFU LOAD ERROR

SEND RFU UPGRADE

ON PARALLEL PORT

This message appears (in English only) if the firmware update fails because the

print-engine firmware is corrupted.

If this message appears, the update must now be sent only by a computer that is

attached to the parallel port of the device.

NOTE:

To verify that the firmware update succeeded, print a new configuration page from the control

panel and verify that the firmware date code on the configuration page has changed.

244

Chapter 6

Engineering details

ENWW