HP Vectra VEi8 HP Vectra VEi7, Troubleshooting and Upgrade Guide - Page 13

Troubleshooting Orientation Table, The Display resolution

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1 Troubleshooting Your PC Troubleshooting Orientation Table Troubleshooting Orientation Table Symptom PC does not start. PC's power indicator light works but monitor remains blank. The Display resolution is wrong. An error message/code appears when the PC is switched on. Problem No power. No display. Wrong resolution settings. Power-On-Self-Test has detected an error. You cannot turn off the The PC is frozen in PC. power saving mode. Problem The PC's clock is not keeping time correctly You have forgotten your password. The Wake On LAN feature does not work. There is an IRQ conflict when you install a new accessory board. The PC has an audio problem. The PC has a software problem. Recovering hard disk contents. Further problems with floppy disk, hard disk, DVD and CD-ROM drives. Cause Solution Refer to page 14. Refer to page 16. Beep code error. Refer to page 16. Refer to page 15. Memory error. Keyboard or mouse error. Floppy drive error. Hard disk or CD-ROM error. CMOS error. Serial or parallel port error. Other configuration problems. Refer to page 17. Refer to page 18. Refer to page 19. Refer to page 20. Refer to page 21. Refer to page 22. Refer to page 23. Refer to page 24. Solution Refer to page 21. Refer to page 25. Refer to page 26. Refer to page 27. Refer to page 28. Refer to page 29. Refer to page 31. Refer to page 35. 13

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13
1
Troubleshooting Your PC
Troubleshooting Orientation Table
Troubleshooting Orientation Table
Symptom
Problem
Cause
Solution
PC does not start.
No power.
Refer to page 14.
PC’s power indicator
light works but monitor
remains blank.
No display.
Refer to page 16.
The Display resolution
is wrong.
Wrong resolution
settings.
Refer to page 16.
An error message/code
appears when the PC is
switched on.
Power-On-Self-Test
has detected an
error.
Beep code error.
Refer to page 15.
Memory error.
Refer to page 17.
Keyboard or mouse error.
Refer to page 18.
Floppy drive error.
Refer to page 19.
Hard disk or CD-ROM error.
Refer to page 20.
CMOS error.
Refer to page 21.
Serial or parallel port error.
Refer to page 22.
Other configuration problems.
Refer to page 23.
You cannot turn off the
PC.
The PC is frozen in
power saving mode.
Refer to page 24.
Problem
Solution
The PC’s clock is not keeping time correctly
Refer to page 21.
You have forgotten your password.
Refer to page 25.
The Wake On LAN feature does not work.
Refer to page 26.
There is an IRQ conflict when you install a new
accessory board.
Refer to page 27.
The PC has an audio problem.
Refer to page 28.
The PC has a software problem.
Refer to page 29.
Recovering hard disk contents.
Refer to page 31.
Further problems with floppy disk, hard disk,
DVD and CD-ROM drives.
Refer to page 35.