Home » HP Manuals » Desktops » HP Vectra VEi8 » Manual Viewer

HP Vectra VEi8 HP Vectra VEi7, Troubleshooting and Upgrade Guide - Page 9

Troubleshooting Your PC

Add to My Manuals
Save this manual to your list of manuals

Page 9 highlights

1 Troubleshooting Your PC This chapter can help you solve problems you may have when using your PC. Do not hesitate to use the HP DiagTools Hardware Diagnostics utility (described on page 10). DiagTools can help you to quickly diagnose hardware problems for a speedy recovery.

Section	Page
1 Troubleshooting Your PC	9
Troubleshooting With HP Hardware Diagnostics	10
Getting Online Support for Troubleshooting	12
Documentation For Your PC	12
Troubleshooting Orientation Table	13
If There Is No Power	14
If There is a Beep Code During Boot (VEi 7 models only)	15
If Your Monitor Is Not Working Properly	16
If There Is a Memory Test Error	17
If There Is a Keyboard or Mouse Test Error	18
If There Is a Floppy Disk Drive Test Error	19
If There Is a Hard Disk, DVD or CD-ROM Test Error	20
If There Is a CMOS Test Error	21
If There Is a Serial or Parallel Port Test Error	22
Other Configuration Problems	23
If You Cannot Turn Off Your PC	24
If You Have Forgotten Your Password	25
If the Wake on LAN Feature Does Not Work	26
If There Is an IRQ Problem	27
If Your PC Has an Audio (Sound) Problem	28
If Your PC Has a Software Problem	29
If You Have Problems Using the Euro Symbol	30
For Windows 95 and Windows NT Users	30
Configuring Your Keyboard	30
Recovering Hard Disk Contents	31
Recovering Preloaded Software from a CD-ROM	31
Reinstallation of Windows NT Service Pack	32
Changing the Hard Disk	32
BIOS Problems	32
Updating Your PC’s BIOS	32
HP Setup Program	33
Device Boot Order	33
Boot Menu for the Current Startup	33
Boot Menu for the Default Startup	34
More Troubleshooting for Drives	35
If the Floppy Drive Has a Problem	35
If the Hard Disk Has a Problem	36
If the CD-ROM or DVD Drive Has a Problem	37
CD-ROM or DVD Drive Does Not Work	37
DVD Drive Doesn’t Play DVD Video	37
CD-ROM or DVD Drive is Idle	38
CD-ROM or DVD Drive Door Does Not Open	38
Hewlett-Packard Support and Information Services	39
Collecting Information on Your PC Before Contacting Support	39
2 How to Install and Upgrade Accessories In Your PC	41
Before Starting	42
Removing and Replacing the Cover and Front Panel	43
Upgrading Main Memory	45
Replacing Video Memory (VEi 7 models only)	46
Upgrading Mass Storage Devices	48
Drive Connectors	49
Replacing or Adding a Hard Disk Drive	51
Configuring an IDE Device After Installation	54
Installing and Upgrading Removable Media Devices	55
Installing Accessory Boards	57
Accessory Board Slots	57
PCI Slot Numbers Used in the PC’s Setup Program	58
Installing an Accessory Board	58
Configuring Accessory Boards with Plug and Play	61
Configuring non-Plug and Play ISA Accessory Boards	62
Changing the Battery	63
Installing a Security Cable	64
Installing a Master Pass Key Lock	65
3 Security and Manageability Features	67
Setting Passwords	68
Tips for Using Passwords	68
Setting the Supervisor Password	69
Setting the User Password	69
Hardware Monitoring with HP TopTools	71
Master Pass Key System	72
4 Technical Information	73
System Board Jumpers	74
IRQs, DMAs, and I/O Addresses Used by Your PC	75
Power Consumption	77
Total Power Consumption	77
Physical Characteristics	77