HP Vectra VEi8 HP Vectra VEi7, Troubleshooting and Upgrade Guide - Page 17

If There Is a Memory Test Error, Problem, If the problem persists

Get HP Vectra VEi8 PDF manuals and user guides View all HP Vectra VEi8 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 17 highlights

1 Troubleshooting Your PC If There Is a Memory Test Error If There Is a Memory Test Error Problem Check that... How Power-On-Self-Test (POST) displays a memory test error. The PC's memory modules are correctly installed. 1 Disconnect the power cord. 2 Remove the PC's cover. 3 Check the memory modules are correctly installed, of the correct type and in the correct sockets (refer to page 45). 4 Close the PC, reconnect the power cord and check that the PC boots (starts). The PC's memory modules are working. 1 Disconnect the power cord. 2 Remove the PC's cover. 3 Replace the memory modules by known working memory modules from the same model of PC (refer to page 45). 4 Close the PC, reconnect the power cord and check that the PC boots (starts). If the PC boots but you still have a problem... Run DiagTools. Refer to page 10. You may need to update your PC's Basic Input Output System (BIOS). Create a bootable floppy to update your PC's BIOS. Refer to page 32. The system board is working. 1 Disconnect the power cord. 2 Remove the PC's cover. 3 Replace the system board by a known working board from the same model of PC (refer to your PC's User's Guide). 4 Close the PC, reconnect the power cord and check that the PC boots (starts). 5 If the PC works, contact HP Support or your authorized dealer for further troubleshooting information. If the problem persists, contact HP Support or your authorized dealer 17

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
17
1
Troubleshooting Your PC
If There Is a Memory Test Error
If There Is a Memory Test Error
Problem
Check that...
How
Power-On-Self-Test (POST)
displays a memory test
error.
The PC’s memory modules
are correctly installed.
1
Disconnect the power cord.
2
Remove the PC’s cover.
3
Check the memory modules are correctly
installed, of the correct type and in the correct
sockets (refer to page 45).
4
Close the PC, reconnect the power cord and check
that the PC boots (starts).
The PC’s memory modules
are working.
1
Disconnect the power cord.
2
Remove the PC’s cover.
3
Replace the memory modules by known working
memory modules from the same model of PC
(refer to page 45).
4
Close the PC, reconnect the power cord and check
that the PC boots (starts).
If the PC boots but you still have a problem...
Run DiagTools. Refer to page 10.
You may need to update your PC’s Basic Input Output
System (BIOS).
Create a bootable floppy to update your PC’s BIOS.
Refer to page 32.
The system board is
working.
1
Disconnect the power cord.
2
Remove the PC’s cover.
3
Replace the system board by a known working
board from the same model of PC (refer to your
PC’s
User’s Guide
).
4
Close the PC, reconnect the power cord and check
that the PC boots (starts).
5
If the PC works, contact HP Support or your
authorized dealer for further troubleshooting
information.
If the problem persists, contact HP Support or your authorized dealer