HP Vectra VEi8 HP Vectra VEi7, Troubleshooting and Upgrade Guide - Page 20

If There Is a Hard Disk, DVD or CD-ROM Test Error, Press F2 to Enter Setup - hard drive

Get HP Vectra VEi8 PDF manuals and user guides View all HP Vectra VEi8 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 20 highlights

1 Troubleshooting Your PC If There Is a Hard Disk, DVD or CD-ROM Test Error If There Is a Hard Disk, DVD or CD-ROM Test Error Problem Check that... How Power-On-Self-Test displays hard disk, DVD or CD-ROM drive test error The drive is correctly configured in the PC's Setup program. Refer to page 36 or page 37. 1 Switch the PC OFF then ON. 2 When the message Press F2 to Enter Setup appears, press the F2 key. 3 Check the drive is enabled and the correct type is selected. The drive cables are correctly connected. 1 Disconnect the power cord. 2 Remove the PC's cover. 3 Check the drive cables are correctly connected (refer to chapter 2). 4 Close the PC then switch it on and check it works. The drive cable is working. 1 Disconnect the power cord. 2 Remove the PC's cover. 3 Replace the drive cable by a known working cable from the same model of PC (refer to page 49). 4 Close the PC then switch it on and check it works. If the drive still does not work... Run DiagTools from a bootable floppy disk. Refer to page 10. You may need to update your PC's Basic Input Output System (BIOS). Create a bootable floppy to update your PC's BIOS. Refer to page 32 The drive is working. 1 Disconnect the power cord. 2 Remove the PC's cover. 3 Replace the drive by a known working drive from the same model of PC (refer to page 48). 4 Close the PC then switch it on and check it works. The system board is working. 1 Disconnect the power cord. 2 Remove the PC's cover. 3 Replace the system board by a known working board from the same model of PC (refer to your PC's User's Guide). 4 Close the PC, reconnect the power cord and check that the PC and drive work. 5 If the drive works, contact HP Support or your authorized dealer for further troubleshooting information. You receive a S.M.A.R.T. alert during the Power-OnSelf-Test. Recommended action: Carry out an immediate data backup, then contact HP Support at www.hp.com/go/vectrasupport for a replacement hard drive. Refer to page 35 for more information. If the problem persists, contact HP Support or your authorized dealer 20

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
1
Troubleshooting Your PC
If There Is a Hard Disk, DVD or CD-ROM Test Error
20
If There Is a Hard Disk, DVD or CD-ROM Test Error
Problem
Check that...
How
Power-On-Self-Test
displays hard disk, DVD or
CD-ROM drive test error
The drive is correctly
configured in the PC’s
Setup
program. Refer to
page 36 or page 37.
1
Switch the PC OFF then ON.
2
When the message
Press F2 to Enter Setup
appears, press the
F2
key.
3
Check the drive is enabled and the correct type is selected.
The drive cables are
correctly connected.
1
Disconnect the power cord.
2
Remove the PC’s cover.
3
Check the drive cables are correctly connected (refer to chapter 2).
4
Close the PC then switch it on and check it works.
The drive cable is working.
1
Disconnect the power cord.
2
Remove the PC’s cover.
3
Replace the drive cable by a known working cable from the same
model of PC (refer to page 49).
4
Close the PC then switch it on and check it works.
If the drive still does not work...
Run DiagTools from a bootable floppy disk. Refer to page 10.
You may need to update your PC’s Basic Input Output
System (BIOS).
Create a bootable floppy to update your PC’s BIOS. Refer to page 32
The drive is working.
1
Disconnect the power cord.
2
Remove the PC’s cover.
3
Replace the drive by a known working drive from the same model of
PC (refer to page 48).
4
Close the PC then switch it on and check it works.
The system board is
working.
1
Disconnect the power cord.
2
Remove the PC’s cover.
3
Replace the system board by a known working board from the same
model of PC (refer to your PC’s
User’s Guide
).
4
Close the PC, reconnect the power cord and check that the PC and
drive work.
5
If the drive works, contact HP Support or your authorized dealer for
further troubleshooting information.
You receive a S.M.A.R.T.
alert during the Power-On-
Self-Test.
Recommended
d
d
d action: Carry out an immediate data backup, then contact
HP Support at
www.hp.com/go/vectrasupport
for a
replacement hard drive.
Refer to page 35 for more information. If the problem persists, contact HP Support or your authorized dealer