HP Vectra VEi8 HP Vectra VEi7, Troubleshooting and Upgrade Guide - Page 19

If There Is a Floppy Disk Drive Test Error, Run DiagTools. Refer

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Page 19 highlights

1 Troubleshooting Your PC If There Is a Floppy Disk Drive Test Error If There Is a Floppy Disk Drive Test Error Problem Check that... How Power-On-Self-Test displays floppy drive test error. The drive is correctly configured in the PC's Setup program. Refer to page 35. 1 Switch the PC OFF then ON. 2 When the message Press F2 to Enter Setup appears, press the F2 key. 3 Check the floppy disk drive is enabled. The drive cables are correctly connected. 1 Disconnect the power cord. 2 Remove the PC's cover. 3 Check the floppy drive cables are correctly connected (refer to chapter 2). 4 Close the PC then switch it on and check it works. The drive cable is working. 1 Disconnect the power cord. 2 Remove the PC's cover. 3 Replace the floppy drive cable by a known working cable from the same model of PC. 4 Close the PC then switch it on and check it works. The floppy is working. Insert a known working floppy disk and see if it works. If the drive still does not work... Run DiagTools. Refer to page 10. You may need to update your PC's Basic Input Output Create a bootable floppy to update your PC's BIOS. Refer to page 32. System (BIOS). The drive is working. 1 Disconnect the power cord. 2 Remove the PC's cover. 3 Replace the floppy drive by a known working drive from the same model of PC (refer to your PC's User's Guide). 4 Close the PC then switch it on and check it works. 5 If the drive works, replace the defective drive. The system board is working. 1 Disconnect the power cord. 2 Remove the PC's cover. 3 Replace the system board by a known working board from the same model of PC (refer to your PC's User's Guide). 4 Close the PC, reconnect the power cord and check that the PC and drive work. Refer to page 35 for more information. If the problem persists, contact HP Support or your authorized dealer 19

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19
1
Troubleshooting Your PC
If There Is a Floppy Disk Drive Test Error
If There Is a Floppy Disk Drive Test Error
Problem
Check that...
How
Power-On-Self-Test
displays floppy drive
test error.
The drive is correctly
configured in the PC’s
Setup
program. Refer to
page 35.
1
Switch the PC OFF then ON.
2
When the message
Press F2 to Enter Setup
appears, press the
F2
key.
3
Check the floppy disk drive is enabled.
The drive cables are
correctly connected.
1
Disconnect the power cord.
2
Remove the PC’s cover.
3
Check the floppy drive cables are correctly connected (refer to chapter 2).
4
Close the PC then switch it on and check it works.
The drive cable is working.
1
Disconnect the power cord.
2
Remove the PC’s cover.
3
Replace the floppy drive cable by a known working cable from the same
model of PC.
4
Close the PC then switch it on and check it works.
The floppy is working.
Insert a known working floppy disk and see if it works.
If the drive still does not work...
Run DiagTools. Refer to page 10.
You may need to update your PC’s Basic Input Output
System (BIOS).
Create a bootable floppy to update your PC’s BIOS. Refer to page 32.
The drive is working.
1
Disconnect the power cord.
2
Remove the PC’s cover.
3
Replace the floppy drive by a known working drive from the same model
of PC (refer to your PC’s
User’s Guide
).
4
Close the PC then switch it on and check it works.
5
If the drive works, replace the defective drive.
The system board is
working.
1
Disconnect the power cord.
2
Remove the PC’s cover.
3
Replace the system board by a known working board from the same
model of PC (refer to your PC’s
User’s Guide
).
4
Close the PC, reconnect the power cord and check that the PC and drive
work.
Refer to page 35 for more information. If the problem persists, contact HP Support or your authorized dealer