HP Vectra VEi8 HP Vectra VEi7, Troubleshooting and Upgrade Guide - Page 36

If the Hard Disk Has a Problem

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1 Troubleshooting Your PC More Troubleshooting for Drives If the Hard Disk Has a Problem 1 If you receive a S.M.A.R.T. alert either from TopTools or during Power-On-Self-Test, this indicates that your hard disk drive is defective. Carry out an immediate data backup, then contact HP Support at www.hp.com/go/vectrasupport to ask for a replacement hard disk drive. 2 Check that the disk power and data cables are correctly connected (refer to "Drive Connectors" on page 49). 3 Check that booting form the hard drive has not been disabled in the Boot menu of the Setup program, accessed by pressing F2 at startup. 4 Check that the hard disk drive has been detected (refer to the Main menu in the Setup program, accessed by pressing F2 at startup). You should see a hard disk drive declared in the IDE Primary Master field. 5 Verify that the On-Chip Primary IDE and On-Chip Secondary IDE fields are enabled in the Advanced menu of the Setup program, accessed by pressing F2 at startup. 6 Run ScanDisk and Disk Defragmenter to see if they detect a problem with the hard disk drive. To access these utilities, select Programs  Accessories  System Tools from the Start menu. If the Hard Disk Activity If the hard disk activity light does not flicker when the PC is accessing Light Does Not Work the hard disk drive: 1 Check that the control panel connector is firmly attached to the system board. 2 Check that the disk power and data cables are correctly connected. NOTE If you are using a hard disk drive with a controller board (a SCSI hard disk, for example), the activity light does not flicker when the PC is accessing the hard disk drive. 36

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1
Troubleshooting Your PC
More Troubleshooting for Drives
36
If the Hard Disk Has a Problem
1
If you receive a S.M.A.R.T. alert either from TopTools or during
Power-On-Self-Test, this indicates that your hard disk drive is
defective. Carry out an immediate data backup, then contact HP
Support at
www.hp.com/go/vectrasupport
to ask for a
replacement hard disk drive.
2
Check that the disk power and data cables are correctly connected
(refer to “Drive Connectors” on page 49).
3
Check that booting form the hard drive has not been disabled in the
Boot
menu of the
Setup
program, accessed by pressing
F2
at startup.
4
Check that the hard disk drive has been detected (refer to the
Main
menu in the
Setup
program, accessed by pressing
F2
at startup). You
should see a hard disk drive declared in the
IDE Primary Master
field.
5
Verify that the
On-Chip Primary IDE
and
On-Chip Secondary IDE
fields are
enabled in the
Advanced
menu of the
Setup
program, accessed by
pressing
F2
at startup.
6
Run ScanDisk and Disk Defragmenter to see if they detect a problem
with the hard disk drive. To access these utilities, select
Programs
±
Accessories
±
System Tools
from the
Start
menu.
If the Hard Disk Activity
Light Does Not Work
If the hard disk activity light does not flicker when the PC is accessing
the hard disk drive:
1
Check that the control panel connector is firmly attached to the
system board.
2
Check that the disk power and data cables are correctly connected.
NOTE
If you are using a hard disk drive with a controller board (a SCSI hard
disk, for example), the activity light does not flicker when the PC is
accessing the hard disk drive.