HP Vectra VEi8 HP Vectra VEi7, Troubleshooting and Upgrade Guide - Page 25

If You Have Forgotten Your Password, Use these instructions if the passwords were set with

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NOTE 1 Troubleshooting Your PC If You Have Forgotten Your Password If You Have Forgotten Your Password Use these instructions if the passwords were set with the Setup program. Problem Solution You have forgotten the User password. 1 Switch off the PC. 2 Restart the PC. If you are prompted for a password, enter the Supervisor password. 3 When Press F2 to Enter Setup appears, press the F2 key. 4 Enter the Supervisor Password to access the Setup program. 5 Go to the Security menu. 6 Go to the Set User Password field and set a new User Password. This will replace the old password which you had forgotten. 7 Press F10 to save the new Password and exit Setup. You have forgotten the Supervisor password. 1 Switch off the PC and remove the power cord. 2 Remove the computer's cover. 3 Change the position of the jumper on the Clear Passwords jumper block so that it covers the 2 pins at the other end of the block. Refer to "System Board Jumpers" on page 74 for an illustration showing the use of the Clear Passwords jumper. 4 Replace the power cord and restart the computer. 5 When the message Passwords have been cleared appears on screen, switch off the PC. 6 Remove the power cord and replace the Clear Passwords jumper in its original position. 7 Replace the computer's cover. 8 Switch on the PC and allow it to complete its startup routine. 9 After the Power-On-Self-Test has completed, press F2 when prompted to use the Setup program. 10 Set new User and Supervisor Passwords. 11 Press F10 to save the new passwords and exit Setup. 25

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25
1
Troubleshooting Your PC
If You Have Forgotten Your Password
If You Have Forgotten Your Password
NOTE
Use these instructions if the passwords were set with the
Setup
program.
Problem
Solution
You have forgotten the
User password.
1
Switch off the PC.
2
Restart the PC. If you are prompted for a password, enter the Supervisor
password.
3
When
Press F2 to Enter Setup
appears, press the
F2
key.
4
Enter the Supervisor Password to access the
Setup
program.
5
Go to the
Security
menu.
6
Go to the
Set User Password
field and set a new User Password. This will
replace the old password which you had forgotten.
7
Press
F10
to save the new Password and exit
Setup
.
You have forgotten the
Supervisor password.
1
Switch off the PC and remove the power cord.
2
Remove the computer’s cover.
3
Change the position of the jumper on the Clear Passwords jumper block so that it
covers the 2 pins at the other end of the block. Refer to “System Board Jumpers”
on page 74 for an illustration showing the use of the Clear Passwords jumper.
4
Replace the power cord and restart the computer.
5
When the message Pass
ss
ss
sswords
s
s
s have
e
e
e been
n
n
n cleared appears on screen, switch off
the PC.
6
Remove the power cord and replace the Clear Passwords jumper in its original
position.
7
Replace the computer’s cover.
8
Switch on the PC and allow it to complete its startup routine.
9
After the Power-On-Self-Test has completed, press
F2
when prompted to use the
Setup
program.
10
Set new User and Supervisor Passwords.
11
Press
F10
to save the new passwords and exit
Setup
.