HP XM600 hp kayak xm600 series 1, user's guide for minitower models - Page 63

The Power-On Self Test Results In an Error on HP MaxiLife Status Panel, Setup, Troubleshooting Guide

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3 Troubleshooting Your HP PC Workstation If Your PC Has a Hardware Problem The Keyboard Doesn't Work... Check that... The keyboard cable is correctly connected. The keyboard is clean and no keys are stuck down. The keyboard itself is not defective. If the PC starts but you still have a problem... How Plug the cable into the correct connector on the back of the PC. Check all keys are at the same height, and none are stuck. Either replace the keyboard by a known working unit or try the keyboard with another PC. Run DiagTools. See page 69. The Mouse Doesn't Work... Check that... The mouse cable is correctly connected. You are using the correct driver. If you are using HP's enhanced mouse, ensure that the correct driver is installed. This driver is delivered with the HP enhanced mouse accessory. The mouse is clean. The mouse itself is not defective. If the PC starts but you still have a problem... How 1 Switch off the PC. 2 Plug the cable into the correct connector on the back of the PC. Download the latest drivers from HP's web at: www.hp.com/go/kayaksupport Clean the mouse ball and sensors. Replace the mouse by a known working unit or try the mouse with another PC. Run DiagTools. See page 69. The Power-On Self Test Results In an Error on HP MaxiLife Status Panel What to do • Refer to "Using HP MaxiLife to Diagnose Problems" on page 64. • Press F2 to enter Setup.1 1. For more information on the Setup program, refer to the Troubleshooting Guide, available on the HP web at: www.hp.com/go/kayaksupport. 63

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3
Troubleshooting Your HP PC Workstation
If Your PC Has a Hardware Problem
63
The Keyboard Doesn’t Work...
Check that...
How
The keyboard cable is correctly connected.
Plug the cable into the correct connector on the back of the PC.
The keyboard is clean and no keys are stuck down.
Check all keys are at the same height, and none are stuck.
The keyboard itself is not defective.
Either replace the keyboard by a known working unit or try the
keyboard with another PC.
If the PC starts but you still have a problem...
Run DiagTools. See page 69.
The Mouse Doesn’t Work...
Check that...
How
The mouse cable is correctly connected.
1
Switch off the PC.
2
Plug the cable into the correct connector on the
back of the PC.
You are using the correct driver. If you are using HP’s enhanced mouse, ensure
that the correct driver is installed. This driver is delivered with the HP enhanced
mouse accessory.
Download the latest drivers from HP’s web at:
www.hp.com/go/kayaksupport
The mouse is clean.
Clean the mouse ball and sensors.
The mouse itself is not defective.
Replace the mouse by a known working unit or try the
mouse with another PC.
If the PC starts but you still have a problem...
Run DiagTools. See page 69.
The Power-On Self Test Results In an Error on HP MaxiLife Status Panel
What to do
•
Refer to
“Using HP MaxiLife to Diagnose Problems” on page 64.
•
Press F2 to enter Setup
.
1
1.
For more information on the
Setup
program, refer to the
Troubleshooting Guide
, available on the HP web at:
www.hp.com/go/kayaksupport
.