HP XM600 hp kayak xm600 series 1, user's guide for minitower models - Page 70

3

Troubleshooting Your HP PC Workstation

HP DiagTools Hardware Diagnostics Utility

70

Starting HP

DiagTools

From the hard disk drive:

1

Close all applications if you have not already done so.

2

Shutdown the computer with the Restart option.

3

When the Kayak start-up logo appears, the following message will be

displayed for a few seconds:

“Press <F10> to start hardware

diagnostics or any other key to proceed”.

Press the

key to start HP DiagTools.

4

When DiagTools starts, it will display a welcome screen. Follow the

on-screen instructions to carry out the diagnostic tests.

From either the

Image Creation and Recovery CD-ROM

or

HP DiagTools

CD-ROM

:

1

Insert the CD-ROM into the CD-ROM drive and restart the computer.

2

Press the

key to select the boot order to CD-ROM first.

3

The PC will boot from the CD-ROM.

If you are using the

Image Creation and Recovery CD-ROM

, a menu

will be displayed. Select the option to run DiagTools.

4

When DiagTools starts, it will display a welcome screen. Follow the

on-screen instructions to carry out the diagnostic tests.

This utility will automatically detect the complete hardware configuration

of your system before any tests are performed.

Producing a

Support Ticket

To produce a complete record of your system’s configuration and test

results, you will need to create a Support Ticket

If you are using HP DiagTools from the hard disk drive, a floppy disk drive is

required to store the Support Ticket file. In the case where you are using

HP DiagTools from a CD-ROM, you can create the Support Ticket file on

either the hard disk drive or floppy disk drive. You can also view the

Support Ticket file using the “Support Ticket Viewer” program.

The Support Ticket file can be sent, via email or fax, to your local or HP

support agent.

Resetting Setup

Values

When you have completed the above procedure, and before restarting your

computer, you must change any settings you have modified in the

Setup

program back to their original position. Setting incorrect values may cause

system boot failure. Should this occur, press the

key while you are in

the

Setup

program to load the default values.

Section	Page
HP Kayak XM600 and XU800 User's Guide	1
Notice	5
Important Warnings	6
Avoid Electrical Shocks	6
Electrical	6
Multimedia Models	6
Removing and Replacing the Cover	6
Safety Information	7
Unpacking Your PC Workstation	7
Static Electricity	7
Information on Ergonomic Aspects	7
Information and Help	8
On HP’s Web Site	9
Technical Information	10
The following table shows standard configurations for HP Kayak XM600 and XU800 PC Workstations.	10
1 Setting Up and Using Your PCWorkstation	11
Connecting Devices	12
The MaxiLife Status Panel	13
Starting and Stopping Your PC Workstation	14
Starting Your PC Workstation for the First Time	14
Starting Your PC Workstation	14
Initializing Your Software	15
Creating an Emergency Repair Disk	15
Stopping Your PC Workstation	15
Using Your HP Enhanced Multimedia Keyboard (some models only)	16
Viewing the HP Summary Screen	17
Using the HP Setup Program	18
Starting the HP Setup Program	18
Setting Passwords in the HP Setup Program	19
Setting a Password	19
Using Power Management	20
Manageability	20
Software and Drivers	20
2 Installing and Replacing Hardware Parts in Your PCWorkstation	21
HP Kayak XM600 PC Workstation System Board	22
HP Kayak XU800 PC Workstation System Board	22
Removing and Replacing the Cover and Front Bezel	23
Removing and Replacing the Airflow Guide	25
Removing and Replacing a Processor	26
HP DualExpress!	27
Removing, Replacing and Upgrading Memory on HP Kayak XM600 Models	28
Replacing SDRAM Memory	28
Removing the Memory Expansion Card and SDRAM Modules	29
Upgrading RDRAM Memory on Kayak XM600 Models	30
Removing and Replacing an RDRAM Module	31
Removing, replacing and Upgrading Memory on HP Kayak XU800 Models	32
Replacing SDRAM	32
Replacing and Upgrading RDRAM Memory	33
Removing and Replacing the Memory Expansion Card	33
Removing and Replacing a Memory Module	35
Removing and Replacing a PCI Accessory Card	36
HP Kayak XM600 Upgrades	36
Installing Mass Storage Devices	38
Refer to the drive’s manual to see if you must set jumpers or if there is a special installation ...	38
HP Kayak XM600 Cables and Connectors	39
HP Kayak XU800 Cables and Connectors	40
Power Connectors for HP Kayak XM600 and XU800 PCs	41
Additional Guide Rails	41
Removing and Replacing the Primary Hard Disk Drive	42
Installing a Second Hard Disk Drive in an Internal Shelf	44
Installing a Third Hard Disk Drive	44
Installing an Accessory in the Front Access Cage	45
Replacing the CD-ROM Drive (or DVD-Drive)	47
Replacing the Floppy Disk Drive	48
Completing the Installation of a Mass Storage Device	49
Replacing the Power Supply Unit	50
Replacing the System Board	52
Replacing the Rear Fan	54
Replacing the Fan and Speaker Assembly	56
System Board Switches	58
HP Kayak XM600 PC Workstation	58
HP Kayak XU800 PC Workstation	59
Replacing the Battery	60
3 Troubleshooting Your HP PCWorkstation	61
If Your PC Does Not Start Properly	62
If Your PC Has a Hardware Problem	62
Using HP MaxiLife to Diagnose Problems	64
Other Features	66
HP DiagTools Hardware Diagnostics Utility	69
Image Creation and Recovery CD-ROM	71
Requirements	71
Performing a Full Recovery	72
Minimal Recovery	73
Performing a Partial Recovery	73
Frequently Asked Questions	74
Need More Help?	75
Collecting Information Before Contacting HP Support	76

HP XM600 hp kayak xm600 series 1, user's guide for minitower models - Page 70

Starting HP, DiagTools, Producing a, Support Ticket, Resetting Setup, Values

Page 70 highlights