IBM 9228 Service Guide - Page 120

Startup Option, Run the Configuration/Setup Utility program

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Table 7. POST error codes (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 9228 and 9232," on page 19 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician. Error code Description Action 1962 No valid startup devices were found. The computer cannot find the startup drive or operating system. 1. Reseat the hard disk drive cable. 2. Make sure that the hard disk drive that you want to start from is in the startup sequence. a. Run the Configuration/Setup Utility program, and select Startup Option. b. Check the list of startup devices in the Startup Device data fields. Is the drive that you want to start from in the startup sequence? Yes Exit from this screen; then, select Exit Setup to exit the Configuration/Setup menu. Go to step 2c. No Follow the instructions on the screen to add the drive; then, save the changes and exit the Configuration/Setup menu. Restart the computer. c. Is an operating system installed? Yes Turn off the computer. Go to step 2d. No Install the operating system in the computer; then, follow your operating-system instructions to shut down and restart the computer. d. During computer startup, watch for messages indicating a hardware problem. e. If the error message still appears, run the diagnostics to isolate the problem. 3. Replace the following components one at a time, in the order shown, restarting the computer each time: a. Hard disk drive cable b. Hard disk drive c. (Trained service technician only) System board 2400 A video controller test failure occurred. 1. Reseat the video adapter. 2. Replace the following components one at a time, in the order shown, restarting the computer each time: a. Video adapter (if installed) b. (Trained service technician only) System board 102 IBM IntelliStation Z Pro Type 9228 and 9232: Problem Determination and Service Guide

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Table 7. POST error codes (continued)
v
Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v
See Chapter 3, “Parts listing, Type 9228 and 9232,” on page 19 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v
If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code
Description
Action
1962
No valid startup devices were found. The
computer cannot find the startup drive or
operating system.
1.
Reseat the hard disk drive cable.
2.
Make sure that the hard disk drive that you want to
start from is in the startup sequence.
a.
Run the Configuration/Setup Utility program,
and select
Startup Option
.
b.
Check the list of startup devices in the
Startup
Device
data fields. Is the drive that you want to
start from in the startup sequence?
Yes
Exit from this screen; then, select
Exit
Setup
to exit the Configuration/Setup
menu. Go to step 2c.
No
Follow the instructions on the screen
to add the drive; then, save the
changes and exit the
Configuration/Setup menu. Restart the
computer.
c.
Is an operating system installed?
Yes
Turn off the computer. Go to step 2d.
No
Install the operating system in the
computer; then, follow your
operating-system instructions to shut
down and restart the computer.
d.
During computer startup, watch for messages
indicating a hardware problem.
e.
If the error message still appears, run the
diagnostics to isolate the problem.
3.
Replace the following components one at a time,
in the order shown, restarting the computer each
time:
a.
Hard disk drive cable
b.
Hard disk drive
c.
(Trained service technician only) System board
2400
A video controller test failure occurred.
1.
Reseat the video adapter.
2.
Replace the following components one at a time,
in the order shown, restarting the computer each
time:
a.
Video adapter (if installed)
b.
(Trained service technician only) System board
102
IBM IntelliStation Z Pro Type 9228 and 9232: Problem Determination and Service Guide