IBM 9228 Service Guide - Page 127

Diskette drive problems, General problems, Symptom

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Diskette drive problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 9228 and 9232," on page 19 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician. Symptom Action The diskette drive activity LED stays lit, or the computer bypasses the diskette drive. 1. If there is a diskette in the drive, make sure that: v The diskette drive is enabled in the Configuration/Setup Utility program. v The diskette is good and not damaged. (Try another diskette if you have one). v The diskette is inserted correctly in the drive. v The diskette contains the necessary files to start the computer. v The software is working correctly. v The cable is connected correctly (in the correct orientation). 2. To prevent diskette drive read/write errors, make sure that the distance between monitors and diskette drives is at least 76 mm (3 in.). 3. Run the diskette drive diagnostic test. 4. Reseat the diskette drive cable. 5. Replace the following components one at a time, in the order shown, restarting the computer each time: a. Diskette drive cable b. Diskette drive c. (Trained service technician only) System board General problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 9228 and 9232," on page 19 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician. Symptom Action A cover lock is broken, an If the part is a CRU, replace it. If the part is a FRU, the part must be replaced by a indicator LED is not working, or trained service technician. a similar problem has occurred. Chapter 5. Diagnostics 109

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Diskette drive problems
v
Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v
See Chapter 3, “Parts listing, Type 9228 and 9232,” on page 19 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v
If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom
Action
The diskette drive activity LED
stays lit, or the computer
bypasses the diskette drive.
1.
If there is a diskette in the drive, make sure that:
v
The diskette drive is enabled in the Configuration/Setup Utility program.
v
The diskette is good and not damaged. (Try another diskette if you have
one).
v
The diskette is inserted correctly in the drive.
v
The diskette contains the necessary files to start the computer.
v
The software is working correctly.
v
The cable is connected correctly (in the correct orientation).
2.
To prevent diskette drive read/write errors, make sure that the distance
between monitors and diskette drives is at least 76 mm (3 in.).
3.
Run the diskette drive diagnostic test.
4.
Reseat the diskette drive cable.
5.
Replace the following components one at a time, in the order shown, restarting
the computer each time:
a.
Diskette drive cable
b.
Diskette drive
c.
(Trained service technician only) System board
General problems
v
Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v
See Chapter 3, “Parts listing, Type 9228 and 9232,” on page 19 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v
If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom
Action
A cover lock is broken, an
indicator LED is not working, or
a similar problem has occurred.
If the part is a CRU, replace it. If the part is a FRU, the part must be replaced by a
trained service technician.
Chapter 5. Diagnostics
109