IBM 9228 Service Guide - Page 162

Make sure that the SAS cable is connected, port register error procedures

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v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 9228 and 9232," on page 19 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician. Error code Description Action EFFE The firmware code is corrupt or the download jumpers are in place. 1. Update the BIOS code and firmware for the controller. Then, remove the jumpers. For more information about updating the BIOS code, see "Updating the BIOS code on the computer" on page 139. 2. Reseat the ServeRAID controller. 3. Replace the ServeRAID controller. FFFF or other code not A SAS bus error occurred. listed 1. Follow the instructions in "Interrupt status port register error procedures" on page 140. 2. Make sure that the SAS cable is connected correctly. 3. Reseat the following components: a. Hard disk drive b. ServeRAID controller 4. Replace the following components one at a time, in the order shown, restarting the computer each time: a. Hard disk drive b. ServeRAID controller 144 IBM IntelliStation Z Pro Type 9228 and 9232: Problem Determination and Service Guide

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v
Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v
See Chapter 3, “Parts listing, Type 9228 and 9232,” on page 19 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v
If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code
Description
Action
EFFE
The firmware code is corrupt or the
download jumpers are in place.
1.
Update the BIOS code and firmware for the
controller. Then, remove the jumpers. For
more information about updating the BIOS
code, see “Updating the BIOS code on the
computer” on page 139.
2.
Reseat the ServeRAID controller.
3.
Replace the ServeRAID controller.
FFFF or other code not
listed
A SAS bus error occurred.
1.
Follow the instructions in “Interrupt status
port register error procedures” on page 140.
2.
Make sure that the SAS cable is connected
correctly.
3.
Reseat the following components:
a.
Hard disk drive
b.
ServeRAID controller
4.
Replace the following components one at a
time, in the order shown, restarting the
computer each time:
a.
Hard disk drive
b.
ServeRAID controller
144
IBM IntelliStation Z Pro Type 9228 and 9232: Problem Determination and Service Guide