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IBM 9228 Service Guide - Page 161

A Code DRAM error occurred., refers to

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v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 9228 and 9232," on page 19 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician. Error code Description Action 3200 A code DRAM error occurred. 1. Install the download jumpers, and update the BIOS code and firmware for the controller. Then, remove the jumpers. For more information about updating the BIOS code, see "Updating the BIOS code on the computer" on page 139. 2. Reseat the ServeRAID controller. 3. Replace the ServeRAID controller. 4xxx thru 5xxx A Code DRAM error occurred. 1. Install the download jumpers, and update the BIOS code and firmware for the controller. Then, remove the jumpers. For more information about updating the BIOS code, see "Updating the BIOS code on the computer" on page 139. 2. Reseat the ServeRAID controller. 3. Replace the ServeRAID controller. 7xxx thru 8xxx A host/local PCI bus interface error occurred. 1. Update the BIOS code and firmware for the controller. For more information about updating the BIOS code, see "Updating the BIOS code on the computer" on page 139. 9003 A ServeRAID controller error occurred. 1. Update the BIOS code and firmware for the controller. For more information about updating the BIOS code, see "Updating the BIOS code on the computer" on page 139. 2. Make sure that the computer supports the controller. 3. Replace the integrated RAID controller on the computer. 9xxx thru BZxx A SAS bus error was caused by the 1. Follow the instructions in "Interrupt status cables, termination, defective drives, or port register error procedures" on page 140. other components. Z refers to the specific channel or channels that cause the error. 2. Make sure that the SAS cable is connected correctly. 3. Reseat the following components: a. Hard disk drive b. ServeRAID controller 4. Replace the following components one at a time, in the order shown, restarting the computer each time: a. Hard disk drive b. ServeRAID controller Chapter 5. Diagnostics 143

Section	Page
Contents	5
Safety	9
Guidelines for trained service technicians	10
Inspecting for unsafe conditions	10
Guidelines for servicing electrical equipment	10
Safety statements	11
Chapter 1. Introduction	19
Related documentation	19
Notices and statements in this document	20
Features and specifications	21
Controls, LEDs, and connectors	22
Front view	22
Rear view	23
Internal LEDs, connectors, and jumpers	26
System board option connectors	26
System board internal connectors	27
System board external connectors	28
System board LEDs	29
System board jumpers	30
Chapter 2. Configuration information and instructions	31
Updating the firmware	31
Configuring the computer	31
Starting the Configuration/Setup Utility program	32
Using the Boot Menu program	32
Enabling the Broadcom NetXtreme Gigabit Ethernet Boot Agent	33
Configuring the Broadcom NetXtreme Gigabit Ethernet controller	33
LSI Logic Configuration Utility program	33
Using the LSI Logic Configuration Utility program	34
Chapter 3. Parts listing, Type 9228 and 9232	37
Replaceable computer components	38
Keyboards (USB)	41
Product recovery CDs	43
Power cords	44
Chapter 4. Removing and replacing computer components	47
Installation guidelines	47
System reliability guidelines	48
Handling static-sensitive devices	48
Returning a device or component	49
Removing and replacing consumable parts and Tier 1 CRUs	49
Removing the side cover	49
Installing the side cover	50
Removing the two-piece bezel	51
Installing the two-piece bezel	53
Removing an adapter	54
Installing an adapter	55
Removing the hard drive backplate	57
Installing the hard drive backplate	58
Removing a DIMM	59
Installing a DIMM	60
Removing the battery	63
Installing the battery	63
Removing the internal speaker	65
Installing the internal speaker	65
Removing and replacing Tier 2 CRUs	66
Removing and installing internal drives	66
Removing a drive in bay 1, 2, or 3	67
Installing a drive in bay 1, 2, or 3	68
Removing a simple-swap drive in bay 4, 5, 6, or 7	69
Installing a simple-swap drive in bay 4, 5, 6, or 7	70
Removing the hard disk drive fan	72
Installing the hard disk drive fan	73
Removing the rear fan	75
Installing the rear fan	76
Removing the expansion slot fan	77
Installing the expansion slot fan	78
Removing the mini-PCI Express adapter	78
Installing the mini-PCI Express adapter	80
Removing the power switch/LED assembly	81
Installing the power switch/LED assembly	82
Removing the front card/bracket assembly	83
Installing the front card/bracket assembly	84
Removing and replacing FRUs	85
Removing the front adapter-retention bracket	85
Installing the front adapter-retention bracket	86
Removing the rear adapter-retention bracket	87
Installing the rear adapter-retention bracket	88
Removing the DIMM fan assembly	88
Installing the DIMM fan assembly	91
Removing the microprocessor and fan sink	93
Installing the microprocessor and fan sink	95
Removing the power supply	98
Installing the power supply	100
Removing the system board	102
Installing the system board	103
Chapter 5. Diagnostics	105
Diagnostic tools	105
POST	105
POST beep codes	105
Beep code descriptions	105
No-beep symptoms	110
Error logs	111
POST error codes	112
Troubleshooting tables	125
CD or DVD drive problems	126
Diskette drive problems	127
General problems	127
Hard disk drive problems	128
Intermittent problems	128
Keyboard, mouse, or pointing-device problems	129
Memory problems	130
Microprocessor problems	130
Monitor or video problems	130
Optional-device problems	132
Power problems	133
Printer problems	134
Serial port problems	134
Software problems	135
USB port problems	135
Error LEDs	137
Power-supply LEDs	138
Diagnostic programs, messages, and error codes	140
Running the diagnostic programs	140
Diagnostic text messages	141
Viewing the test logs	142
Diagnostic error codes	142
Creating an IBM Enhanced Diagnostics diskette or CD	150
Using the IBM Enhanced Diagnostics diskette or CD	151
System board error LEDs	152
Emergency recovery-repair diskettes (Windows)	154
Creating an emergency recovery-repair diskette in Windows	154
Using the recovery-repair diskette in Windows	155
Recovering the operating system and preinstalled software	155
Recovering the operating system	155
Recovering or installing device drivers	156
Updating the BIOS code on the computer	157
Recovering from a BIOS update failure	157
Interrupt status port register error procedures	158
ServeRAID error codes	160
Erasing a lost or forgotten password (clearing CMOS)	163
Solving power problems	164
Solving Ethernet controller problems	164
Solving undetermined problems	164
Problem determinations tips	165
Calling IBM for service	166
Appendix A. Getting help and technical assistance	167
Before you call	167
Using the documentation	167
Getting help and information from the World Wide Web	167
Software service and support	168
Hardware service and support	168
Appendix B. Notices	169
Trademarks	170
Important notes	170
Product recycling and disposal	171
Battery return program	172
Electronic emission notices	174
Federal Communications Commission (FCC) statement	174
Industry Canada Class B emission compliance statement	175
Avis de conformité à la réglementation d′Industrie Canada	175
European Union EMC Directive conformance statement	175
Notice for South Korea and translations (MIC)	175
Japanese Voluntary Control Council for Interference (VCCI) statement	175
Index	177
A	177
B	177
C	177
D	177
E	178
F	178
H	178
I	178
J	179
K	179
L	179
M	179
N	179
O	179
P	179
R	180
S	180
T	180
U	180
V	181

Match case Limit results 1 per page

Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

See Chapter 3, “Parts listing, Type 9228 and 9232,” on page 19 to determine which components are

customer replaceable units (CRU) and which components are field replaceable units (FRU).

If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Error code

Description

Action

3200

A code DRAM error occurred.

Install the download jumpers, and update the

BIOS code and firmware for the controller.

Then, remove the jumpers. For more

information about updating the BIOS code,

see “Updating the BIOS code on the

computer” on page 139.

Reseat the ServeRAID controller.

Replace the ServeRAID controller.

4xxx thru 5xxx

A Code DRAM error occurred.

Install the download jumpers, and update the

BIOS code and firmware for the controller.

Then, remove the jumpers. For more

information about updating the BIOS code,

see “Updating the BIOS code on the

computer” on page 139.

Reseat the ServeRAID controller.

Replace the ServeRAID controller.

7xxx thru 8xxx

A host/local PCI bus interface error

occurred.

Update the BIOS code and firmware for the

controller. For more information about

updating the BIOS code, see “Updating the

BIOS code on the computer” on page 139.

9003

A ServeRAID controller error occurred.

Update the BIOS code and firmware for the

controller. For more information about

updating the BIOS code, see “Updating the

BIOS code on the computer” on page 139.

Make sure that the computer supports the

controller.

Replace the integrated RAID controller on

the computer.

9xxx thru BZxx

A SAS bus error was caused by the

cables, termination, defective drives, or

other components.

refers to the

specific channel or channels that cause

the error.

Follow the instructions in “Interrupt status

port register error procedures” on page 140.

Make sure that the SAS cable is connected

correctly.

Reseat the following components:

Hard disk drive

ServeRAID controller

Replace the following components one at a

time, in the order shown, restarting the

computer each time:

Hard disk drive

ServeRAID controller

Chapter 5. Diagnostics

143