IBM 9228 Service Guide - Page 141

Diagnostic text messages, Exception, Passed, Failed, User Aborted, Not Applicable, Aborted, Warning

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2. Follow the instructions on the screen. 3. When the applicable diagnostics programs are complete, you can view the results in the test log (see "Viewing the test logs" on page 124). The test log records data about system failures and other pertinent information. The test log will not contain any information until after the diagnostic program has run. To determine what action you should take as a result of a diagnostic text message or error code see the table in "Diagnostic error codes" on page 124. If the diagnostic programs do not detect any hardware errors but the problem remains during normal computer operations, a software error might be the cause. If you suspect a software problem, see the information that comes with your software. A single problem might cause more than one error message. When this happens, correct the cause of the first error message. The other error messages usually will not occur the next time you run the diagnostic programs. Exception: If there are multiple error codes that indicate a microprocessor error, the error might be in a microprocessor or in a microprocessor socket. See "Microprocessor problems" on page 112 for information about diagnosing microprocessor problems. If the computer stops during testing and you cannot continue, restart the computer and try running the diagnostic programs again. If the problem remains, replace the component that was being tested when the computer stopped. Diagnostic text messages Diagnostic text messages are displayed while the tests are running. A diagnostic text message contains one of the following results: Passed: The test was completed without any errors. Failed: The test detected an error. User Aborted: You stopped the test before it was completed. Not Applicable: You attempted to test a device that is not present in the computer. Aborted: The test could not proceed because of the computer configuration. Warning: The test could not be run. There was no failure of the hardware that was being tested, but there might be a hardware failure elsewhere, or another problem prevented the test from running; for example, there might be a configuration problem, or the hardware might be missing or is not being recognized. The result is followed by an error code or other additional information about the error. Chapter 5. Diagnostics 123

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2.
Follow the instructions on the screen.
3.
When the applicable diagnostics programs are complete, you can view the
results in the test log (see “Viewing the test logs” on page 124).
The test log records data about system failures and other pertinent information.
The test log will not contain any information until after the diagnostic program
has run.
To determine what action you should take as a result of a diagnostic text message
or error code see the table in “Diagnostic error codes” on page 124.
If the diagnostic programs do not detect any hardware errors but the problem
remains during normal computer operations, a software error might be the cause. If
you suspect a software problem, see the information that comes with your software.
A single problem might cause more than one error message. When this happens,
correct the cause of the first error message. The other error messages usually will
not occur the next time you run the diagnostic programs.
Exception:
If there are multiple error codes that indicate a microprocessor error,
the error might be in a microprocessor or in a microprocessor socket. See
“Microprocessor problems” on page 112 for information about diagnosing
microprocessor problems.
If the computer stops during testing and you cannot continue, restart the computer
and try running the diagnostic programs again. If the problem remains, replace the
component that was being tested when the computer stopped.
Diagnostic text messages
Diagnostic text messages are displayed while the tests are running. A diagnostic
text message contains one of the following results:
Passed:
The test was completed without any errors.
Failed:
The test detected an error.
User Aborted:
You stopped the test before it was completed.
Not Applicable:
You attempted to test a device that is not present in the computer.
Aborted:
The test could not proceed because of the computer configuration.
Warning:
The test could not be run. There was no failure of the hardware that was
being tested, but there might be a hardware failure elsewhere, or another problem
prevented the test from running; for example, there might be a configuration
problem, or the hardware might be missing or is not being recognized.
The result is followed by an error code or other additional information about the
error.
Chapter 5. Diagnostics
123