IBM 9228 Service Guide - Page 134

Printer problems, Serial port problems

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Printer problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 9228 and 9232," on page 19 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician. Symptom Action The printer does not work. Make sure that: v The printer is turned on and is online. v The printer signal cable is connected to the correct serial or parallel connector on the computer (see "System board external connectors" on page 10). Note: Non-IBM printer cables might cause unpredictable results. v You have assigned the printer port correctly in the operating system or application program. v You have assigned the printer port correctly in the Configuration/Setup Utility program. v You have run the tests that are described in the documentation that comes with the printer. Serial port problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 9228 and 9232," on page 19 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician. Symptom Action The number of serial ports that are identified by the operating system is less than the number of installed serial ports. 1. Make sure that: v Each port is assigned a unique address in the Configuration/Setup Utility program and none of the serial ports are disabled. v The serial port adapter (if one is present) is seated correctly. 2. Replace the failing serial port adapter. A serial device does not work. 1. Make sure that: v The device is compatible with the computer. v The serial port is enabled and is assigned a unique address. v The device is connected to the correct connector (see "System board external connectors" on page 10). 2. Reseat the failing serial device. 3. Replace the following components one at a time, in the order shown, restarting the computer each time: a. Failing serial device b. (Trained service technician only) System board 116 IBM IntelliStation Z Pro Type 9228 and 9232: Problem Determination and Service Guide

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Printer problems
v
Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v
See Chapter 3, “Parts listing, Type 9228 and 9232,” on page 19 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v
If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom
Action
The printer does not work.
Make sure that:
v
The printer is turned on and is online.
v
The printer signal cable is connected to the correct serial or parallel connector
on the computer (see “System board external connectors” on page 10).
Note:
Non-IBM printer cables might cause unpredictable results.
v
You have assigned the printer port correctly in the operating system or
application program.
v
You have assigned the printer port correctly in the Configuration/Setup Utility
program.
v
You have run the tests that are described in the documentation that comes with
the printer.
Serial port problems
v
Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v
See Chapter 3, “Parts listing, Type 9228 and 9232,” on page 19 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v
If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom
Action
The number of serial ports that
are identified by the operating
system is less than the number
of installed serial ports.
1.
Make sure that:
v
Each port is assigned a unique address in the Configuration/Setup Utility
program and none of the serial ports are disabled.
v
The serial port adapter (if one is present) is seated correctly.
2.
Replace the failing serial port adapter.
A serial device does not work.
1.
Make sure that:
v
The device is compatible with the computer.
v
The serial port is enabled and is assigned a unique address.
v
The device is connected to the correct connector (see “System board
external connectors” on page 10).
2.
Reseat the failing serial device.
3.
Replace the following components one at a time, in the order shown, restarting
the computer each time:
a.
Failing serial device
b.
(Trained service technician only) System board
116
IBM IntelliStation Z Pro Type 9228 and 9232: Problem Determination and Service Guide