IBM 9228 Service Guide - Page 166

Calling IBM for service, Operating-system type and version level

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2. Identical systems are only considered identical systems if they: v Are the exact machine type and models v Have the same BIOS level v Have the same adapters or attachments in the same locations v Have the same address jumpers, terminators, or cabling v Have the same software version and levels v Have the same diagnostics code (version) v Have the same configuration options set in the computer. v Have the same setup for the operating system control files Calling IBM for service See Appendix A, "Getting help and technical assistance," on page 149 for information about calling IBM for service. When you call for service, have as much of the following information available as possible: v Machine type and model v Microprocessor or hard disk upgrades v Failure symptoms - Does the computer fail the diagnostic programs? If so, what are the error codes? - What occurred? When? Where? Did it occur on a single or multiple computers? - Is the failure repeatable? - Has the current computer configuration ever worked? - What changes, if any, were made before it failed? - Is this the original reported failure, or has this failure been reported before? v Diagnostic program type and version level v Hardware configuration (print the screen with the system summary information) v BIOS code level v Operating-system type and version level You can solve some problems by comparing the configuration and software setups between working and nonworking computers. When you compare computers to each other for diagnostic purposes, consider them identical only if all the following factors are exactly the same in all the computers: v Machine type and model v BIOS level v Adapters and attachments, in the same locations v Address jumpers, terminators, and cabling v Software versions and levels v Diagnostic programs type and version level v Configuration option settings v Operating-system control-file setup 148 IBM IntelliStation Z Pro Type 9228 and 9232: Problem Determination and Service Guide

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2.
Identical systems are only considered identical systems if they:
v
Are the exact machine type and models
v
Have the same BIOS level
v
Have the same adapters or attachments in the same locations
v
Have the same address jumpers, terminators, or cabling
v
Have the same software version and levels
v
Have the same diagnostics code (version)
v
Have the same configuration options set in the computer.
v
Have the same setup for the operating system control files
Calling IBM for service
See Appendix A, “Getting help and technical assistance,” on page 149 for
information about calling IBM for service.
When you call for service, have as much of the following information available as
possible:
v
Machine type and model
v
Microprocessor or hard disk upgrades
v
Failure symptoms
–
Does the computer fail the diagnostic programs? If so, what are the error
codes?
–
What occurred? When? Where? Did it occur on a single or multiple
computers?
–
Is the failure repeatable?
–
Has the current computer configuration ever worked?
–
What changes, if any, were made before it failed?
–
Is this the original reported failure, or has this failure been reported before?
v
Diagnostic program type and version level
v
Hardware configuration (print the screen with the system summary information)
v
BIOS code level
v
Operating-system type and version level
You can solve some problems by comparing the configuration and software setups
between working and nonworking computers. When you compare computers to
each other for diagnostic purposes, consider them identical only if all the following
factors are exactly the same in all the computers:
v
Machine type and model
v
BIOS level
v
Adapters and attachments, in the same locations
v
Address jumpers, terminators, and cabling
v
Software versions and levels
v
Diagnostic programs type and version level
v
Configuration option settings
v
Operating-system control-file setup
148
IBM IntelliStation Z Pro Type 9228 and 9232: Problem Determination and Service Guide