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IBM 9228 Service Guide - Page 121

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Table 7. POST error codes (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 9228 and 9232," on page 19 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician. Error code Description Action 2462 A video memory configuration error occurred. 1. Run the Configuration/Setup Utility program and load the default settings. 2. Reseat the video adapter. 3. Replace the video adapter. 5962 An IDE CD or DVD drive configuration error occurred. 1. Run the Configuration/Setup Utility program and load the default settings. 2. Reseat the following components: a. CD or DVD drive cable b. Battery 3. Replace the following components one at a time, in the order shown, restarting the computer each time: a. CD or DVD drive b. CD or DVD drive cable c. Battery d. (Trained service technician only) System board 8603 An error occurred during the mouse 1. Reseat the mouse (pointing device) cable and (pointing device) controller test. The addition make sure that it is connected to the correct or removal of a mouse, or a failing system connector on the computer. board can cause this error. Note: This error also can occur if electrical power was lost for a very brief period and then restored. In this case, turn off the computer for at least 5 seconds; then, turn it back on. 2. Complete the following steps: a. Turn off the computer. b. Disconnect the mouse (pointing device) from the computer. c. Turn on the computer. If the error message does not reappear, the mouse (pointing device) is probably failing. See the documentation that comes with the device for additional testing information. 3. Run the diagnostic tests to isolate the problem. 4. Replace the following components one at a time, in the order shown, restarting the computer each time: a. Mouse (pointing device) b. (Trained service technician only) System board 00012000 A processor machine check error occurred. 1. Update the system BIOS code. 2. (Trained service technician only) Reseat the microprocessor. 3. (Trained service technician only) Replace the microprocessor. Chapter 5. Diagnostics 103

Section	Page
Contents	5
Safety	9
Guidelines for trained service technicians	10
Inspecting for unsafe conditions	10
Guidelines for servicing electrical equipment	10
Safety statements	11
Chapter 1. Introduction	19
Related documentation	19
Notices and statements in this document	20
Features and specifications	21
Controls, LEDs, and connectors	22
Front view	22
Rear view	23
Internal LEDs, connectors, and jumpers	26
System board option connectors	26
System board internal connectors	27
System board external connectors	28
System board LEDs	29
System board jumpers	30
Chapter 2. Configuration information and instructions	31
Updating the firmware	31
Configuring the computer	31
Starting the Configuration/Setup Utility program	32
Using the Boot Menu program	32
Enabling the Broadcom NetXtreme Gigabit Ethernet Boot Agent	33
Configuring the Broadcom NetXtreme Gigabit Ethernet controller	33
LSI Logic Configuration Utility program	33
Using the LSI Logic Configuration Utility program	34
Chapter 3. Parts listing, Type 9228 and 9232	37
Replaceable computer components	38
Keyboards (USB)	41
Product recovery CDs	43
Power cords	44
Chapter 4. Removing and replacing computer components	47
Installation guidelines	47
System reliability guidelines	48
Handling static-sensitive devices	48
Returning a device or component	49
Removing and replacing consumable parts and Tier 1 CRUs	49
Removing the side cover	49
Installing the side cover	50
Removing the two-piece bezel	51
Installing the two-piece bezel	53
Removing an adapter	54
Installing an adapter	55
Removing the hard drive backplate	57
Installing the hard drive backplate	58
Removing a DIMM	59
Installing a DIMM	60
Removing the battery	63
Installing the battery	63
Removing the internal speaker	65
Installing the internal speaker	65
Removing and replacing Tier 2 CRUs	66
Removing and installing internal drives	66
Removing a drive in bay 1, 2, or 3	67
Installing a drive in bay 1, 2, or 3	68
Removing a simple-swap drive in bay 4, 5, 6, or 7	69
Installing a simple-swap drive in bay 4, 5, 6, or 7	70
Removing the hard disk drive fan	72
Installing the hard disk drive fan	73
Removing the rear fan	75
Installing the rear fan	76
Removing the expansion slot fan	77
Installing the expansion slot fan	78
Removing the mini-PCI Express adapter	78
Installing the mini-PCI Express adapter	80
Removing the power switch/LED assembly	81
Installing the power switch/LED assembly	82
Removing the front card/bracket assembly	83
Installing the front card/bracket assembly	84
Removing and replacing FRUs	85
Removing the front adapter-retention bracket	85
Installing the front adapter-retention bracket	86
Removing the rear adapter-retention bracket	87
Installing the rear adapter-retention bracket	88
Removing the DIMM fan assembly	88
Installing the DIMM fan assembly	91
Removing the microprocessor and fan sink	93
Installing the microprocessor and fan sink	95
Removing the power supply	98
Installing the power supply	100
Removing the system board	102
Installing the system board	103
Chapter 5. Diagnostics	105
Diagnostic tools	105
POST	105
POST beep codes	105
Beep code descriptions	105
No-beep symptoms	110
Error logs	111
POST error codes	112
Troubleshooting tables	125
CD or DVD drive problems	126
Diskette drive problems	127
General problems	127
Hard disk drive problems	128
Intermittent problems	128
Keyboard, mouse, or pointing-device problems	129
Memory problems	130
Microprocessor problems	130
Monitor or video problems	130
Optional-device problems	132
Power problems	133
Printer problems	134
Serial port problems	134
Software problems	135
USB port problems	135
Error LEDs	137
Power-supply LEDs	138
Diagnostic programs, messages, and error codes	140
Running the diagnostic programs	140
Diagnostic text messages	141
Viewing the test logs	142
Diagnostic error codes	142
Creating an IBM Enhanced Diagnostics diskette or CD	150
Using the IBM Enhanced Diagnostics diskette or CD	151
System board error LEDs	152
Emergency recovery-repair diskettes (Windows)	154
Creating an emergency recovery-repair diskette in Windows	154
Using the recovery-repair diskette in Windows	155
Recovering the operating system and preinstalled software	155
Recovering the operating system	155
Recovering or installing device drivers	156
Updating the BIOS code on the computer	157
Recovering from a BIOS update failure	157
Interrupt status port register error procedures	158
ServeRAID error codes	160
Erasing a lost or forgotten password (clearing CMOS)	163
Solving power problems	164
Solving Ethernet controller problems	164
Solving undetermined problems	164
Problem determinations tips	165
Calling IBM for service	166
Appendix A. Getting help and technical assistance	167
Before you call	167
Using the documentation	167
Getting help and information from the World Wide Web	167
Software service and support	168
Hardware service and support	168
Appendix B. Notices	169
Trademarks	170
Important notes	170
Product recycling and disposal	171
Battery return program	172
Electronic emission notices	174
Federal Communications Commission (FCC) statement	174
Industry Canada Class B emission compliance statement	175
Avis de conformité à la réglementation d′Industrie Canada	175
European Union EMC Directive conformance statement	175
Notice for South Korea and translations (MIC)	175
Japanese Voluntary Control Council for Interference (VCCI) statement	175
Index	177
A	177
B	177
C	177
D	177
E	178
F	178
H	178
I	178
J	179
K	179
L	179
M	179
N	179
O	179
P	179
R	180
S	180
T	180
U	180
V	181

Match case Limit results 1 per page

Table 7. POST error codes (continued)

Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

See Chapter 3, “Parts listing, Type 9228 and 9232,” on page 19 to determine which components are

customer replaceable units (CRU) and which components are field replaceable units (FRU).

If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Error code

Description

Action

2462

A video memory configuration error

occurred.

Run the Configuration/Setup Utility program and

load the default settings.

Reseat the video adapter.

Replace the video adapter.

5962

An IDE CD or DVD drive configuration error

occurred.

Run the Configuration/Setup Utility program and

load the default settings.

Reseat the following components:

CD or DVD drive cable

Battery

Replace the following components one at a time,

in the order shown, restarting the computer each

time:

CD or DVD drive

CD or DVD drive cable

Battery

(Trained service technician only) System board

8603

An error occurred during the mouse

(pointing device) controller test. The addition

or removal of a mouse, or a failing system

board can cause this error.

Note:

This error also can occur if electrical

power was lost for a very brief period and

then restored. In this case, turn off the

computer for at least 5 seconds; then, turn

it back on.

Reseat the mouse (pointing device) cable and

make sure that it is connected to the correct

connector on the computer.

Complete the following steps:

Turn off the computer.

Disconnect the mouse (pointing device) from

the computer.

Turn on the computer.

If the error message does not reappear, the mouse

(pointing device) is probably failing. See the

documentation that comes with the device for

additional testing information.

Run the diagnostic tests to isolate the problem.

Replace the following components one at a time,

in the order shown, restarting the computer each

time:

Mouse (pointing device)

(Trained service technician only) System board

00012000

A processor machine check error occurred.

Update the system BIOS code.

(Trained service technician only) Reseat the

microprocessor.

(Trained service technician only) Replace the

microprocessor.

Chapter 5. Diagnostics

103