IBM x3400 Installation Guide - Page 89

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Table 7. Abbreviated list of POST error codes (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician. Error code Description Action 1962 A drive does not contain a valid boot sector. 1. Make sure that a bootable operating system is installed. 2. Run the hard disk drive diagnostic tests (see "Running the diagnostic programs" in the Problem Determination and Service Guide on the IBM System x3400 Documentation CD). 3. Reseat the following components, depending on the server model: v Hot-swap and non-hot-swap models: a. Hard disk drive b. Hard disk drive cable c. Optional adapter cable v Simple-swap models: a. Hard disk drive b. Hard disk drive cable c. Optional adapter cable 4. Replace the following components one at a time, depending on the server model, in the order shown, restarting the server each time: v Hot-swap and non-hot-swap models: a. Hard disk drive b. Hard disk drive cable c. Optional adapter cable d. SAS/SATA backplane v Simple-swap and non-hot-swap models: a. Hard disk drive b. Hard disk drive cable c. SATA backplate 5. (Trained service technician only) Replace the system board. 8603 Pointing-device error. 1. Reseat the pointing device. 2. Replace the following components one at a time, in the order shown, restarting the server each time: a. Pointing device b. (Trained service technician only) System board Chapter 5. Solving problems 75

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Table
7.
Abbreviated
list
of
POST
error
codes
(continued)
v
Follow
the
suggested
actions
in
the
order
in
which
they
are
listed
in
the
Action
column
until
the
problem
is
solved.
v
See
the
parts
listing
in
the
Problem
Determination
and
Service
Guide
to
determine
which
components
are
customer
replaceable
units
(CRU)
and
which
components
are
field
replaceable
units
(FRU).
v
If
an
action
step
is
preceded
by
“(Trained
service
technician
only),”
that
step
must
be
performed
only
by
a
trained
service
technician.
Error
code
Description
Action
1962
A
drive
does
not
contain
a
valid
boot
sector.
1.
Make
sure
that
a
bootable
operating
system
is
installed.
2.
Run
the
hard
disk
drive
diagnostic
tests
(see
“Running
the
diagnostic
programs”
in
the
Problem
Determination
and
Service
Guide
on
the
IBM
System
x3400
Documentation
CD).
3.
Reseat
the
following
components,
depending
on
the
server
model:
v
Hot-swap
and
non-hot-swap
models:
a.
Hard
disk
drive
b.
Hard
disk
drive
cable
c.
Optional
adapter
cable
v
Simple-swap
models:
a.
Hard
disk
drive
b.
Hard
disk
drive
cable
c.
Optional
adapter
cable
4.
Replace
the
following
components
one
at
a
time,
depending
on
the
server
model,
in
the
order
shown,
restarting
the
server
each
time:
v
Hot-swap
and
non-hot-swap
models:
a.
Hard
disk
drive
b.
Hard
disk
drive
cable
c.
Optional
adapter
cable
d.
SAS/SATA
backplane
v
Simple-swap
and
non-hot-swap
models:
a.
Hard
disk
drive
b.
Hard
disk
drive
cable
c.
SATA
backplate
5.
(Trained
service
technician
only)
Replace
the
system
board.
8603
Pointing-device
error.
1.
Reseat
the
pointing
device.
2.
Replace
the
following
components
one
at
a
time,
in
the
order
shown,
restarting
the
server
each
time:
a.
Pointing
device
b.
(Trained
service
technician
only)
System
board
Chapter
5.
Solving
problems
75