IBM x3400 Installation Guide - Page 93
ServerGuide, problems, Troubleshooting, tables
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ServerGuide problems The following table lists problem symptoms and suggested solutions. Table 8. ServerGuide Setup and Installation CD Symptom Action The ServerGuide Setup and Installation CD will not start. v Make sure that the server supports the ServerGuide program and has a startable (bootable) CD or DVD drive. v If the startup (boot) sequence settings have been changed, make sure that the CD or DVD drive is first in the startup sequence. v If more than one CD or DVD drive is installed, make sure that only one drive is set as the primary drive. Start the CD from the primary drive. ServeRAID program cannot view all installed drives or the operating system cannot be installed. v Make sure that there are no duplicate IRQ assignments. v Make sure that the hard disk drive is connected correctly. The operating-system installation program continuously loops. Make more space available on the hard disk. The ServerGuide Make sure that the operating-system CD is supported by the ServerGuide program. See program will not start the the ServerGuide Setup and Installation CD label for a list of supported operating-system operating-system CD. versions. The operating system cannot be installed; the option is not available. Make sure that the operating-system is supported on the server. If the operating system is supported, no logical drive is defined (RAID servers). Run the ServerGuide program and make sure that setup is complete. Troubleshooting tables Use the following tables to find solutions to problems that have identifiable symptoms. See the Problem Determination and Service Guide on the IBM System x3400 Documentation CD for more detailed troubleshooting information. If you cannot find the problem in these tables, run the diagnostic programs (see "Running the diagnostic programs" in the Problem Determination and Service Guide). If you have just added new software or a new optional device and the server is not working, complete the following steps before using the troubleshooting tables: 1. Check the system-board LEDs or the LEDs on the front control panel (see "System-board LEDs" on page 91). 2. Remove the software or device that you added. 3. Run the diagnostic tests to determine whether the server is running correctly. 4. Reinstall the new software or new device. Chapter 5. Solving problems 79