IBM x3400 Installation Guide - Page 97

Keyboard, mouse, pointing-device, problems

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Keyboard, mouse, or pointing-device problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician. Symptom Action All or some keys on the keyboard do not work. 1. Make sure that: v The keyboard cable is securely connected. v If you are using a PS/2 keyboard, the keyboard and mouse cables are not reversed. v The server and the monitor are turned on. 2. If you have installed a USB keyboard, run the Configuration/Setup Utility program and enable keyboardless operation to prevent the POST error message 301 from being displayed during startup. 3. If you are using a USB hub, disconnect the USB device from the hub and connect it directly to the server. 4. Replace the following components one at a time, in the order shown, restarting the server each time: a. Keyboard b. (Trained service technician only) System board The mouse or pointing device does not work. 1. Make sure that: v The mouse or pointing-device cable is securely connected to the server. v If you are using a PS/2 device, the keyboard and mouse or pointing-device cables are not reversed. v The mouse or pointing-device drivers are installed correctly. v The server and the monitor are turned on. v The keyboardless operation and mouse options are enabled in the Configuration/Setup Utility program. 2. If you are using a USB hub, disconnect the USB device from the hub and connect it directly to the server. 3. Replace the following components one at a time, in the order shown, restarting the server each time: a. Mouse or pointing device b. (Trained service technician only) System board Chapter 5. Solving problems 83

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Keyboard,
mouse,
or
pointing-device
problems
v
Follow
the
suggested
actions
in
the
order
in
which
they
are
listed
in
the
Action
column
until
the
problem
is
solved.
v
See
the
parts
listing
in
the
Problem
Determination
and
Service
Guide
to
determine
which
components
are
customer
replaceable
units
(CRU)
and
which
components
are
field
replaceable
units
(FRU).
v
If
an
action
step
is
preceded
by
“(Trained
service
technician
only),”
that
step
must
be
performed
only
by
a
trained
service
technician.
Symptom
Action
All
or
some
keys
on
the
keyboard
do
not
work.
1.
Make
sure
that:
v
The
keyboard
cable
is
securely
connected.
v
If
you
are
using
a
PS/2
keyboard,
the
keyboard
and
mouse
cables
are
not
reversed.
v
The
server
and
the
monitor
are
turned
on.
2.
If
you
have
installed
a
USB
keyboard,
run
the
Configuration/Setup
Utility
program
and
enable
keyboardless
operation
to
prevent
the
POST
error
message
301
from
being
displayed
during
startup.
3.
If
you
are
using
a
USB
hub,
disconnect
the
USB
device
from
the
hub
and
connect
it
directly
to
the
server.
4.
Replace
the
following
components
one
at
a
time,
in
the
order
shown,
restarting
the
server
each
time:
a.
Keyboard
b.
(Trained
service
technician
only)
System
board
The
mouse
or
pointing
device
does
not
work.
1.
Make
sure
that:
v
The
mouse
or
pointing-device
cable
is
securely
connected
to
the
server.
v
If
you
are
using
a
PS/2
device,
the
keyboard
and
mouse
or
pointing-device
cables
are
not
reversed.
v
The
mouse
or
pointing-device
drivers
are
installed
correctly.
v
The
server
and
the
monitor
are
turned
on.
v
The
keyboardless
operation
and
mouse
options
are
enabled
in
the
Configuration/Setup
Utility
program.
2.
If
you
are
using
a
USB
hub,
disconnect
the
USB
device
from
the
hub
and
connect
it
directly
to
the
server.
3.
Replace
the
following
components
one
at
a
time,
in
the
order
shown,
restarting
the
server
each
time:
a.
Mouse
or
pointing
device
b.
(Trained
service
technician
only)
System
board
Chapter
5.
Solving
problems
83