IBM x3400 Installation Guide - Page 95

Diskette drive problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician. Symptom Action The optional diskette drive activity LED stays lit, or the server bypasses the diskette drive. v If there is a diskette in the drive, make sure that: - The diskette drive cables are correctly and securely connected. - The diskette drive is enabled in the Configuration/Setup Utility program. - The diskette is good and not damaged. (Try another diskette if you have one.) - The diskette is inserted correctly in the drive. - The diskette contains the necessary files to start the server. - Your software program is working properly. v To prevent diskette drive read/write errors, make sure that the distance between monitors and diskette drives is at least 76 mm (3 in.). If the problem remains, replace the internal diskette drive (see the Problem Determination and Service Guide on the IBM System x3400 Documentation CD). General problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician. Symptom Action A cover lock is broken, an LED If the part is a CRU, replace it. If the part is a FRU, the part must be replaced by a is not working, or a similar trained service technician. problem has occurred. Hard disk drive problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician. Symptom Action Not all drives are recognized by the hard disk drive diagnostic test (the Fixed Disk Test). Remove the drive that is indicated by the diagnostic tests; then, run the hard disk drive diagnostic test again. If the remaining drives are recognized, replace the drive that you removed with a new one. The server stops responding during the hard disk drive diagnostic test. Remove the hard disk drive that was being tested when the server stopped responding, and run the diagnostic test again. If the hard disk drive diagnostic test runs successfully, replace the drive that you removed with a new one. Chapter 5. Solving problems 81