IBM x3400 Installation Guide - Page 98

Memory, problems, Microprocessor

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Memory problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician. Symptom Action The amount of system memory 1. Make sure that: that is displayed is less than the amount of installed physical v No error LEDs are lit on the control-panel assembly or on the system board. memory. v Memory mirroring does not account for the discrepancy. v The memory modules are seated correctly. v You have installed the correct type of memory. v All DIMMs are enabled. The server might have automatically disabled a DIMM when it detected a problem. 2. Check the POST error log for error message 289. If a DIMM was disabled by a system-management interrupt (SMI), replace the DIMM. 3. Run memory diagnostics (see "Running the diagnostic programs" in the Problem Determination and Service Guide on the IBM System x3400 Documentation CD). 4. Make sure that there is no memory mismatch when the server is over the minimum memory configuration (one 512 MB DIMM) and that you have installed the correct number of DIMMs (see the User's Guide on the IBM System x3400 Documentation CD for information about installing memory modules). 5. Reseat the DIMMs. 6. Replace the following components one at a time, in the order shown, restarting the server each time: a. DIMMs b. (Trained service technician only) System board Microprocessor problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician. Symptom Action A microprocessor LED is lit 1. Make sure that the server supports the microprocessor. during POST, indicating that the startup (boot) microprocessor is 2. (Trained service technician only) Reseat the microprocessor. not working correctly. 3. Replace the following components one at a time, in the order shown, restarting the server each time: a. (Trained service technician only) Microprocessor b. (Trained service technician only) System board 84 System x3400 Types 7973, 7974, 7975, and 7976: Installation Guide

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Memory
problems
v
Follow
the
suggested
actions
in
the
order
in
which
they
are
listed
in
the
Action
column
until
the
problem
is
solved.
v
See
the
parts
listing
in
the
Problem
Determination
and
Service
Guide
to
determine
which
components
are
customer
replaceable
units
(CRU)
and
which
components
are
field
replaceable
units
(FRU).
v
If
an
action
step
is
preceded
by
“(Trained
service
technician
only),”
that
step
must
be
performed
only
by
a
trained
service
technician.
Symptom
Action
The
amount
of
system
memory
that
is
displayed
is
less
than
the
amount
of
installed
physical
memory.
1.
Make
sure
that:
v
No
error
LEDs
are
lit
on
the
control-panel
assembly
or
on
the
system
board.
v
Memory
mirroring
does
not
account
for
the
discrepancy.
v
The
memory
modules
are
seated
correctly.
v
You
have
installed
the
correct
type
of
memory.
v
All
DIMMs
are
enabled.
The
server
might
have
automatically
disabled
a
DIMM
when
it
detected
a
problem.
2.
Check
the
POST
error
log
for
error
message
289.
If
a
DIMM
was
disabled
by
a
system-management
interrupt
(SMI),
replace
the
DIMM.
3.
Run
memory
diagnostics
(see
“Running
the
diagnostic
programs”
in
the
Problem
Determination
and
Service
Guide
on
the
IBM
System
x3400
Documentation
CD).
4.
Make
sure
that
there
is
no
memory
mismatch
when
the
server
is
over
the
minimum
memory
configuration
(one
512
MB
DIMM)
and
that
you
have
installed
the
correct
number
of
DIMMs
(see
the
User’s
Guide
on
the
IBM
System
x3400
Documentation
CD
for
information
about
installing
memory
modules).
5.
Reseat
the
DIMMs.
6.
Replace
the
following
components
one
at
a
time,
in
the
order
shown,
restarting
the
server
each
time:
a.
DIMMs
b.
(Trained
service
technician
only)
System
board
Microprocessor
problems
v
Follow
the
suggested
actions
in
the
order
in
which
they
are
listed
in
the
Action
column
until
the
problem
is
solved.
v
See
the
parts
listing
in
the
Problem
Determination
and
Service
Guide
to
determine
which
components
are
customer
replaceable
units
(CRU)
and
which
components
are
field
replaceable
units
(FRU).
v
If
an
action
step
is
preceded
by
“(Trained
service
technician
only),”
that
step
must
be
performed
only
by
a
trained
service
technician.
Symptom
Action
A
microprocessor
LED
is
lit
during
POST,
indicating
that
the
startup
(boot)
microprocessor
is
not
working
correctly.
1.
Make
sure
that
the
server
supports
the
microprocessor.
2.
(Trained
service
technician
only)
Reseat
the
microprocessor.
3.
Replace
the
following
components
one
at
a
time,
in
the
order
shown,
restarting
the
server
each
time:
a.
(Trained
service
technician
only)
Microprocessor
b.
(Trained
service
technician
only)
System
board
84
System
x3400
Types
7973,
7974,
7975,
and
7976:
Installation
Guide