Intermec CN51 CN51 Mobile Computer User Manual (with Android) - Page 133

x Security Problems, 1x Security Problems and Possible Solutions

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Chapter 8 - Troubleshoot and Maintain the Computer 802.1x Security Problems Use this section to find possible solutions to 802.1x security problems. 802.1x Security Problems and Possible Solutions Problem Possible Solution The mobile computer Make sure the mobile computer IP address, host indicates that it is IP address, subnet mask, and default router are authenticated, but it does configured for the network. not communicate with the host. The mobile computer does • The mobile computer may not be not appear to be communicating with the access point. Make authenticating and a sure the mobile computer network name network connection icon matches the access point network name does not appear on the (SSID). toolbar. • The access point may not be communicating with the server. Ensure the access point is turned on, properly configured, and has 802.1x security enabled. A network connection icon • The mobile computer may not be appears in the toolbar, but communicating with the intended access then disappears. point. Make sure that the network name matches the access point network name. The default network name is "INTERMEC." • The access point may not be communicating with the server. Ensure the access point is turned on, properly configured, and has 802.1x security enabled. You are setting up multiple When you change the SSID, the WEP key values access points in a network are not saved. Configure the WEP key values with different SSIDs, and and save your changes. the connection fails. CN51 Mobile Computer User Manual 121

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Chapter 8 — Troubleshoot and Maintain the Computer
CN51 Mobile Computer User Manual
121
802.1x Security Problems
Use this section to find possible solutions to 802.1x security problems.
802.1x Security Problems and Possible Solutions
Problem
Possible Solution
The mobile computer
indicates that it is
authenticated, but it does
not communicate with the
host.
Make sure the mobile computer IP address, host
IP address, subnet mask, and default router are
configured for the network.
The mobile computer does
not appear to be
authenticating and a
network connection icon
does not appear on the
toolbar.
•
The mobile computer may not be
communicating with the access point. Make
sure the mobile computer network name
matches the access point network name
(SSID).
•
The access point may not be communicating
with the server. Ensure the access point is
turned on, properly configured, and has
802.1x security enabled.
A network connection icon
appears in the toolbar, but
then disappears.
•
The mobile computer may not be
communicating with the intended access
point. Make sure that the network name
matches the access point network name. The
default network name is “INTERMEC.”
•
The access point may not be communicating
with the server. Ensure the access point is
turned on, properly configured, and has
802.1x security enabled.
You are setting up multiple
access points in a network
with different SSIDs, and
the connection fails.
When you change the SSID, the WEP key values
are not saved. Configure the WEP key values
and save your changes.