Intermec CN51 CN51 Mobile Computer User Manual (with Android) - Page 136

Problems Using the Computer, Problems Reading Bar Codes Continued - scanner not working

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Chapter 8 - Troubleshoot and Maintain the Computer Problems Reading Bar Codes (Continued) Problem Possible Solution You read a valid bar code label to The computer may have decoded the bar enter data for your application. code label in another symbology. Scan the The data decoded by the scan bar code label again. Make sure you scan module does not match the data the entire label. encoded in the bar code label. The input device attached to the Set the Scanner Model command to the computer does not work well or specific attached input device. Enable read bar code labels very quickly. only the bar code symbologies being used. Problems Using the Computer You can troubleshoot general problems while using the computer. Before you call Intermec Product Support, look for your problem in the next table, and try the possible solutions. Problems Using the Computer Problem Possible Solution You press the Power button and The battery may be completely drained. nothing happens. Replace or charge the battery and then restart the computer. The computer screen appears to • Press the Power button to suspend the be locked up, and you cannot computer, and then press Power again enter data. to turn the screen back on. • Reset the computer by selecting Reset from the power options screen. • Remove the battery and place it in a charge dock to make sure it is charged, and then replace it in the computer. • Remove the battery and replace it with a fully charged battery. • Press and hold the Power button for at least 15 seconds to completely turn off the computer, and then press Power again to turn the computer back on. If none of these solutions is successful, you need to contact Intermec Product Support. 124 CN51 Mobile Computer User Manual

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Chapter 8 — Troubleshoot and Maintain the Computer
124
CN51 Mobile Computer User Manual
Problems Using the Computer
You can troubleshoot general problems while using the computer.
Before you call Intermec Product Support, look for your problem in
the next table, and try the possible solutions.
You read a valid bar code label to
enter data for your application.
The data decoded by the scan
module does not match the data
encoded in the bar code label.
The computer may have decoded the bar
code label in another symbology. Scan the
bar code label again. Make sure you scan
the entire label.
The input device attached to the
computer does not work well or
read bar code labels very quickly.
Set the Scanner Model command to the
specific attached input device. Enable
only the bar code symbologies being used.
Problems Reading Bar Codes (Continued)
Problem
Possible Solution
Problems Using the Computer
Problem
Possible Solution
You press the
Power
button and
nothing happens.
The battery may be completely drained.
Replace or charge the battery and then
restart the computer.
The computer screen appears to
be locked up, and you cannot
enter data.
•
Press the Power button to suspend the
computer, and then press Power again
to turn the screen back on.
•
Reset the computer by selecting Reset
from the power options screen.
•
Remove the battery and place it in a
charge dock to make sure it is charged,
and then replace it in the computer.
•
Remove the battery and replace it with
a fully charged battery.
•
Press and hold the Power button for at
least 15 seconds to completely turn off
the computer, and then press Power
again to turn the computer back on.
If none of these solutions is successful,
you need to contact Intermec Product
Support.