Intermec CN51 CN51 Mobile Computer User Manual (with Android) - Page 134

Problems Reading Bar Codes, 1x Security Problems and Possible Solutions Continued - clean boot

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Chapter 8 - Troubleshoot and Maintain the Computer 802.1x Security Problems and Possible Solutions (Continued) Problem Possible Solution The mobile computer indicates it is not authenticated. Make sure that: • the User Name and Password parameters on the mobile computer match the user name and password on the authentication server. You may need to configure the password on both the mobile computer and the authentication server. • on your authentication server, the user and group are allowed and the group policy is allowed to log into the server. For help, see the documentation that shipped with your authentication server software. • the IP address and secret key for the access point match the IP address and secret key on the authentication server. You may need to configure the IP address and secret key on both your access point and authentication server. • the authentication server software is running on the server PC. You clean boot the mobile When you clean boot the computer, the date computer and this message and time are not saved. Configure the date and appears, "The server time and save your changes. certificate has expired or your system date is incorrect." Problems Reading Bar Codes You can troubleshoot problems that prevent you from reading bar codes, such as the appropriate symbology not being enabled. Before you call Intermec Product Support, look for your problem in the next table, and try the possible solutions. 122 CN51 Mobile Computer User Manual

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Chapter 8 — Troubleshoot and Maintain the Computer
122
CN51 Mobile Computer User Manual
Problems Reading Bar Codes
You can troubleshoot problems that prevent you from reading bar
codes, such as the appropriate symbology not being enabled. Before
you call Intermec Product Support, look for your problem in the next
table, and try the possible solutions.
The mobile computer
indicates it is not
authenticated.
Make sure that:
•
the User Name and Password parameters on
the mobile computer match the user name
and password on the authentication server.
You may need to configure the password on
both the mobile computer and the
authentication server.
•
on your authentication server, the user and
group are allowed and the group policy is
allowed to log into the server. For help, see
the documentation that shipped with your
authentication server software.
•
the IP address and secret key for the access
point match the IP address and secret key on
the authentication server. You may need to
configure the IP address and secret key on
both your access point and authentication
server.
•
the authentication server software is running
on the server PC.
You clean boot the mobile
computer and this message
appears, “The server
certificate has expired or
your system date is
incorrect.”
When you clean boot the computer, the date
and time are not saved. Configure the date and
time and save your changes.
802.1x Security Problems and Possible Solutions (Continued)
Problem
Possible Solution