Intermec CN51 CN51 Mobile Computer User Manual (with Android) - Page 137

Call Product Support, Locate the Build Version and Configuration String Using the Settings App

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Chapter 8 - Troubleshoot and Maintain the Computer Problems Using the Computer (Continued) Problem Possible Solution You cannot type a character on The orange or green modifier key may be the keypad, or you can only type locked. Unlock the key and try again. uppercase or lowercase letters. Call Product Support If you are having trouble using your Intermec computer, you can: • use the troubleshooting tables in this manual to find your problem and possible solutions. • visit the Intermec technical knowledge base, Knowledge Central at intermec.custhelp.com. If you still need help, you can call Intermec Product Support at: 1-800-755-5505 Before you call Product Support, have this information ready: • Configuration number (CN) and serial number (SN), printed on a label inside the battery compartment. • Operating system version • Power management settings • Wireless security settings Most information is available in the Settings app. Locate the Build Version and Configuration String Using the Settings App Before you call Product Support, you should have the Android build version and computer configuration string handy for reference. You can find this information in the Settings app. Note: If the computer is locked up and you cannot start the Settings app, you can find the configuration string (beginning with the characters "CN51") on the label on the access door inside the battery compartment. CN51 Mobile Computer User Manual 125

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Chapter 8 — Troubleshoot and Maintain the Computer
CN51 Mobile Computer User Manual
125
Call Product Support
If you are having trouble using your Intermec computer, you can:
•
use the troubleshooting tables in this manual to find your problem
and possible solutions.
•
visit the Intermec technical knowledge base, Knowledge Central at
intermec.custhelp.com
.
If you still need help, you can call Intermec Product Support at:
1-800-755-5505
Before you call Product Support, have this information ready:
•
Configuration number (CN) and serial number (SN), printed on a
label inside the battery compartment.
•
Operating system version
•
Power management settings
•
Wireless security settings
Most information is available in the Settings app.
Locate the Build Version and Configuration String Using the
Settings App
Before you call Product Support, you should have the Android build
version and computer configuration string handy for reference. You
can find this information in the Settings app.
You cannot type a character on
the keypad, or you can only type
uppercase or lowercase letters.
The orange or green modifier key may be
locked. Unlock the key and try again.
Problems Using the Computer (Continued)
Problem
Possible Solution
Note:
If the computer is locked up and you cannot start the Settings
app, you can find the configuration string (beginning with the
characters “CN51”) on the label on the access door inside the battery
compartment.