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Lexmark X5070 User's Guide (Mac) - Page 169

Scan Request Failed, Unsupported Paper Size, Remove and reinstall the software

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Remove and reinstall the software 1 Close all open software applications. 2 From the Finder desktop, double-click the Lexmark 5000 Series folder. 3 Double-click the Uninstaller icon. 4 Follow the instructions on the computer screen to remove the printer software. 5 Restart the computer before reinstalling the printer software. 6 Insert the CD, and then follow the instructions on the computer screen to reinstall the software. Scan Request Failed These are possible solutions. Try one or more of the following: Check your operating system The following operating systems are supported: Windows Vista, Windows XP, Windows 2000, and Mac OS X. Note: Windows 2000 users should use Service Pack 3 or later. Check computer connection Make sure your computer is connected to the printer and is turned on. Reconnect power supply 1 Press to turn the printer off. 2 Disconnect the power cord from the wall outlet. 3 Gently remove the power supply from the printer. 4 Reconnect the power supply to the printer. 5 Plug the power cord into the wall outlet. 6 Press to turn the printer on. Reboot computer Turn off and then restart your computer. Unsupported Paper Size The paper size you selected from the PictBridge-enabled digital camera is not supported by the printer. 1 From the control panel, press to clear the error message. 2 Press . 3 Press or until Paper Setup appears. 4 Press . 5 Press or repeatedly until Paper Size appears. 6 Press . 7 Press or repeatedly until the size you want appears. Troubleshooting 169

Section	Page
Contents	3
Safety information	7
Getting the printer ready to fax	8
Choosing a fax connection	8
Using an RJ11 adapter	9
Connecting directly to a telephone wall jack	12
Connecting directly to a telephone wall jack in Germany	12
Connecting to a telephone	13
Connecting to an answering machine	14
Connecting to a computer with a modem	16
Using a digital phone service	17
Faxing using the control panel	18
Getting started	18
Loading paper	18
Loading original documents into the Automatic Document Feeder (ADF)	19
Sending a fax	20
Entering a fax number using the control panel	20
Sending a fax using the control panel	21
Sending a broadcast fax at a scheduled time	21
Sending a fax while listening to a call (On Hook Dial) using the control panel	22
Receiving a fax	22
Receiving a fax automatically using the control panel	22
Receiving a fax manually	23
Receiving a fax with an answering machine using the control panel	23
Setting a fax manual answer code using the control panel	23
Using Caller ID from the control panel	24
Customizing dial settings	24
Using the control panel Phonebook	24
Setting up a dialing prefix using the control panel	25
Setting the distinctive ring using the control panel	26
Setting up Quick Dial buttons using the control panel	26
Setting the number of rings before receiving a fax automatically using the control panel	26
Customizing fax settings	27
Setting up a fax header using the control panel	27
Setting up a fax footer using the control panel	28
Changing Caller ID pattern using the control panel	29
Managing fax jobs	29
Forwarding faxes	29
Setting up to fax while behind a PBX	30
Printing fax activity reports using the control panel	30
Blocking unwanted changes to fax settings using the control panel	31
Blocking junk faxes using the control panel	31
Changing Caller ID pattern using the control panel	32
Canceling a fax after a document is loaded using the control panel	33
Faxing using the computer	34
Getting started	34
Loading paper	34
Loading original documents into the Automatic Document Feeder (ADF)	35
Sending a fax	36
Sending fax while behind a PBX	36
Receiving a fax	36
Receiving a fax automatically using the computer	36
Setting a fax manual answer code	36
Customizing dial settings	37
Adding contacts from the Address Book	37
Using Caller ID from the software	37
Setting Auto Answer to On	37
Setting up a dialing prefix	38
Setting the distinctive ring	38
Setting the number of rings before receiving a fax automatically	38
Setting up Speed Dial using the computer	38
Customizing fax settings	39
Using the Fax Setup Utility	39
Setting a fax quality using the computer	39
Customizing settings using the Fax Setup Utility	39
Setting a fax sending speed	41
Managing fax jobs	41
Forwarding faxes using the computer	41
Printing fax activity reports	42
Blocking junk faxes	42
Printing	43
Getting started	43
Using the automatic paper type sensor	43
Loading paper	43
Loading greeting cards, index cards, photo cards, and postcards	44
Loading envelopes	44
Loading labels	44
Loading transparencies	45
Loading iron-on transfers	45
Loading custom-size paper	45
Loading banner paper	46
Loading original documents into the Automatic Document Feeder (ADF)	46
Choosing compatible specialty paper types	47
Learning about the All-In-One software print options	48
Choosing a paper size	48
Choosing a paper type	48
Choosing a print quality	48
Collating copies using the computer	49
Sharpening an image	49
Resetting All-In-One software settings to defaults	49
Performing printing and related tasks	50
Printing a document	50
Printing photos using the computer	50
Printing borderless photos	51
Printing cards	51
Printing envelopes	52
Printing iron-on transfers	52
Printing transparencies	53
Printing a banner	54
Printing multiple pages on one sheet	54
Printing color images in black and white	55
Printing multiple copies of a stored document	55
Printing the last page first (reverse page order)	56
Managing print jobs	56
Pausing print jobs	56
Canceling a print job	56
Resuming print jobs	57
Copying	58
Getting started	58
Loading paper	58
Loading original documents into the Automatic Document Feeder (ADF)	59
Performing copying and related tasks	60
Making a copy	60
Copying photos	60
Copying multiple images on one page using the control panel	61
Enlarging or reducing an image	61
Adjusting copy quality	62
Making a copy lighter or darker	62
Collating copies using the control panel	62
Canceling a copy after document is loaded	63
Scanning	64
Getting started	64
Loading original documents into the Automatic Document Feeder (ADF)	64
Learning about the All-In-One Center scan options	65
Choosing where to send scanned images	65
Editing the Customize list	65
Adjusting color settings when scanning	66
Customizing scan settings from the Scan dialog	67
Cropping photos using the software	68
Adjusting the brightness of an image	69
Sharpening an image	70
Selecting the All-In-One Center Preferences setting	70
Resetting All-In-One software settings to defaults	71
Performing scanning and related tasks	71
Scanning a document	71
Scanning a text-only document	72
Scanning a text and graphics document	72
Scanning an item for Web page viewing	72
Scanning images for editing	73
Scanning multiple pages using the Automatic Document Feeder	73
Scanning a portion of an image	74
Scanning clear images from magazines or newspapers	75
Scanning text for editing	75
Scanning documents or images for e-mailing	76
Saving a scanned image	76
Canceling a scan job	76
Scanning over a network	77
Setting a network printer to scan	77
Selecting printers that can scan to your computer	77
Scanning to a computer over a network	78
Working with photos	79
Getting started	79
Using the automatic paper type sensor	79
Loading paper	79
Choosing compatible specialty paper types	79
Using a PictBridge-enabled digital camera to control printing photos	80
Working with photos	81
Printing photos using the computer	81
Printing cards	81
Printing borderless photos	82
Printing color images in black and white	83
Scanning images for editing	83
Scanning documents or images for e-mailing	84
Scanning multiple pages using the Automatic Document Feeder	84
Saving a scanned image	85
Adjusting color settings when scanning	85
Adjusting the brightness of an image	86
Cropping photos using the software	86
Enhancing photo print quality using the software	87
Enlarging or reducing an image	87
Sharpening an image	88
Networking the printer	89
Networking overview	89
Selecting a network printer	89
Installing the printer on additional network computers	90
Printer sharing	90
Finding your MAC address	90
Understanding the printer	91
Understanding the printer parts	91
Checking the box contents	91
Understanding the parts of the printer	92
Installing another language control panel	94
Using the control panel buttons and menus	95
Understanding the software	104
Installing the printer software	104
Removing the printer software	104
Using the Printer Selection dialog	105
Using the Printer Setup Complete dialog	105
Using the Page Setup dialog	105
Using the Print dialog	106
Using Printer Services	110
Using the All-In-One Center	110
Using the Fax Setup Utility	112
Using the Utility	112
Maintaining the printer	115
Print cartridges	115
Installing print cartridges	115
Removing a used print cartridge	117
Aligning print cartridges	118
Cleaning the print cartridge nozzles	118
Wiping the print cartridge nozzles and contacts	119
Preserving the print cartridges	120
Printing a test page using the control panel	120
Printing a test page using the computer	121
Improving print quality	121
Check paper	121
Select a higher print quality	121
Check print cartridges	121
Cleaning the exterior of the printer	122
Cleaning the scan lens and white roller	122
Refilling print cartridges	123
Using genuine Lexmark print cartridges	123
Ordering print cartridges	123
Ordering paper and other supplies	124
Finding information about the printer	125
Contacting Customer Support	127
Troubleshooting	128
Setup troubleshooting	128
Incorrect language appears on the display	128
Power button is not lit	128
Cable is not connected, is loose, or is damaged	129
Software does not install	129
Printer does not appear in the Printer Selection dialog	130
Page does not print	131
Cannot print from digital camera using PictBridge	132
Printer is not able to communicate with the computer	132
Understanding Warning levels	132
Removing and reinstalling the software	133
Fax troubleshooting	133
Cannot send or receive a fax	133
Can send but not receive faxes	135
Can receive but not send faxes	136
Printer receives a blank fax	137
Received fax has poor print quality	137
Failed to Connect	138
Caller ID information is not displayed	139
Phone Line Busy	139
Phone Line Error	140
Fax Error	140
Fax Mode Unsupported	140
Remote Fax Error	141
Print troubleshooting	142
Improving print quality	142
Poor text and graphic quality	142
Poor quality at the edges of the page	143
Print speed is slow	144
Checking ink levels using the computer	144
Checking ink levels using the control panel	145
Checking printer readiness	145
Checking the printer status	145
Checking the print cartridges	146
Colors on printout are faded or differ from colors on the screen	146
Ink levels seem incorrect	147
Ink levels seem to go down too quickly	147
Partial document or photo prints	147
A blank or incorrect page prints	147
Glossy photo paper or transparencies stick together	148
Print is too dark or smudged	148
Printed characters are improperly formed or are not aligned correctly	148
Ready or Busy Printing is listed as the status	149
Removing an external print server	149
Transparencies or photos contain white lines	149
White lines appear in graphics or solid black areas	150
Vertical straight lines are not smooth	150
Printer is plugged in but does not print	150
Printer is busy printing another job	150
Test page does not print	151
Printer cannot communicate with computers over peer-to-peer network	152
Printer is not able to communicate with the computer	152
Photo smudges or scratches	152
Partial 4 x 6 in. (10 x 15 cm) photo prints when using a PictBridge-enabled digital camera	152
Cannot print from digital camera using PictBridge	153
Copy troubleshooting	153
Copier does not respond	153
Poor copy quality	154
Partial document or photo copies	155
Scan troubleshooting	155
ADF does not respond	155
Scan was not successful	156
Scanning takes too long or freezes the computer	157
Poor scanned image quality	157
Partial document or photo scans	158
Cannot scan to an application	158
Cannot Retrieve Application List	159
Removing wavy patterns from scanned photos, magazines, or newspapers	159
Cannot scan to a computer over a network	160
Jams and misfeeds troubleshooting	160
Paper jam in the paper support	160
Paper jam in the printer	160
Paper jam in the Automatic Document Feeder (ADF)	160
Paper or specialty media misfeeds	161
Printer does not feed paper, envelopes, or specialty media	161
Banner paper jams	162
Paper continues to jam	162
Error messages	163
Alignment Error	163
Black Ink Low / Color Ink Low / Photo Ink Low	163
Cartridge Error (1102, 1203, 1204, or 120F)	163
Clear Carrier Jam	164
Clear Paper Jam	164
Computer not connected	165
Communication not available	165
Cover Open	166
Load Document	166
Document Load Error	166
Cartridges are in the wrong positions	166
Left Cartridge Error / Right Cartridge Error	167
Left Cartridge Incorrect / Right Cartridge Incorrect	167
Left Cartridge Missing / Right Cartridge Missing	167
Photo size error. Photo must fit on page.	167
Out of Memory	168
Out of Paper	168
Paper Jam	168
Multiple All-In-Ones found	168
PictBridge communications error	168
Cannot Retrieve Application List	168
Scan Request Failed	169
Unsupported Paper Size	169
Settings are not saved	170
Change time-out settings	170
Save settings for future jobs	170
Resetting the printer to factory default settings	170
Removing and reinstalling the software	171
Notices	172
Recycling Lexmark products	172
Edition notice	172
UNITED STATES GOVERNMENT RIGHTS	172
Trademarks	172
Conventions	173
Product information	173
Federal Communications Commission (FCC) compliance information statement	173
Japanese VCCI notice	174
Korean MIC statement	174
European Community (EC) directives conformity	174
Noise emission levels	175
Waste from Electrical and Electronic Equipment (WEEE) directive	175
Product disposal	175
Temperature information	175
Information for Chinese RoHS program	175
Federal Communications Commission (FCC) compliance information statement	176
Notice to users of the Canadian telephone network	177
Notice to users of the New Zealand telephone network	178
South Africa telecommunications notice	178
Verwendung dieses Produkts in Deutschland	178
Power consumption	179
Product power consumption	179
Off mode	179
Total energy usage	180
LEXMARK LICENSE AGREEMENTS	180
Statement of Limited Warranty	183