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Samsung SM-G930P User Guide - Page 325

Getting Help

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Getting Help The following set of topics will cover troubleshooting tips, phone specifications, and how to contact Sprint and manage your wireless service. 314

Section	Page
Samsung Galaxy S7 User Guide	1
Table of Contents	2
Introduction	13
About the User Guide	13
Access Instructions on Phone	13
Access Help	13
Get Support from Sprint Zone	14
Set Up Your Phone	16
Parts and Functions	16
Charge the Battery	18
SIM Card	20
SD Card	22
Insert an SD Card	22
Unmount an SD Card	23
Remove an SD Card	23
Format an SD Card	23
Turn Your Phone On and Off	24
Use the Touchscreen	25
Activate Your Phone	28
Complete the Setup Screens	29
Basic Operations	31
Basics	31
Home Screen and Applications (Apps) List	31
Phone Settings Menu	32
Portrait and Landscape Screen Orientation	32
Capture Screenshots	33
Applications	33
Launch Applications	33
Apps List	34
Phone Number	38
Airplane Mode	38
Enter Text	39
Samsung Keyboard	39
Google Voice Typing	41
Tips for Editing Text	42
Google Account	42
Create a Google Account	42
Sign In to Your Google Account	44
Factory Reset Protection	44
Google Play Store	45
Find and Install an App	45
Request a Refund for a Paid App	46
Update an App	47
Uninstall an App	48
Get Help with Google Play	49
Lock and Unlock Your Screen	49
Update Your Phone	50
Update Your Phone Software	50
Update Your Profile	53
Update Your PRL	54
Your Phone's Home Screen	55
Home Screen Basics	55
Home Screen Layout	55
Extended Home Screens	56
Status Bar and Notification Panel	57
Status Bar	57
Notification Panel	59
S Finder	62
Quick Connect	63
Multi Window	65
Customize the Home Screen	66
Change the Wallpaper	66
Add Shortcuts to the Home Screen	67
Add Widgets to the Home Screen	68
Add Folders to the Home Screen	69
Phone Calls and Voicemail	71
Place and Answer Calls	71
Call Using the Phone Dialer	72
Call Emergency Numbers	73
Answer Phone Calls	73
In-Call Screen Layout and Operations	76
Place a Call from Contacts	78
Call from Call Log	79
Voicemail	80
Voicemail Setup	80
Visual Voicemail Setup	81
Review Visual Voicemail	82
Listen to Multiple Voicemail Messages	83
Visual Voicemail Options	83
Configure Visual Voicemail Settings	85
Optional Calling Services	87
Wi-Fi Calling	87
Caller ID Blocking	88
Call Waiting	89
Conference Calling	90
Call Forwarding	91
Call Settings	92
Contacts	95
Add a Contact	95
View Contacts	98
Contacts Screen Layout	99
Edit a Contact	100
Delete a Contact	101
Favorites	101
Groups	102
Share a Contact	104
Profile Sharing	106
Import Contacts	107
Back Up Contacts	108
Messaging	109
Text and Multimedia Messaging	109
Send a Text Message	109
Send a Multimedia Message (MMS)	110
Use Enhanced Messaging	112
Save and Resume a Draft Message	115
New Messages Notification	115
Manage Message Conversations	115
Gmail	118
Create and Send a Gmail Message	118
Check Received Gmail Messages	119
Use Gmail Labels	121
Archive Gmail Threads	121
Mute Gmail Threads	122
Delete Gmail Threads	122
Search Gmail Messages	122
Report Spam or Phishing Gmail	122
Add Another Google (Gmail) Account	123
Switching between Gmail Accounts	123
Gmail Settings	124
Email	125
Set Up an Email Account	125
Add an Email Account	126
Add an Exchange ActiveSync Account	128
Create and Send an Email Message	128
Open Email Messages	130
Delete an Email Account	131
Manage Your Email Inbox	132
Exchange ActiveSync Email Features	133
Internet and Social Networking	135
Data Services General Information (4G LTE and 3G Networks)	135
4G LTE	135
Your User Name	136
Data Connection Status and Indicators	137
Browser	138
Use the Browser	138
Add a Bookmark	139
View Browser History	139
Open New Browser Tabs	140
Chrome Browser	141
Facebook	142
Hangouts	142
Instagram	143
Messenger	143
Global Services	144
Activate Sprint Worldwide Service on Your Account	144
Your Phone’s SIM Card for International GSM Roaming	144
Enable Global Roaming Mode	145
Set the Communications Method for Global Use	146
Select a Carrier	146
Make and Receive Worldwide Calls	146
Sprint International Voicemail Service	147
Set Up Your Voicemail Access Number for International Use	147
Access Your Voicemail Internationally	148
International Data Roaming	148
Access Email and Data Services Internationally	149
Contact Sprint for Assistance with International Service	149
Connectivity	151
Transfer Files between Your Phone and a Computer	151
Wi-Fi	153
Turn Wi-Fi On and Connect to a Wireless Network	153
Wi-Fi Settings	154
Disconnect Wi-Fi	154
Wi-Fi Direct	155
Hotspot	155
Bluetooth	157
Bluetooth Information	157
Enable the Bluetooth Feature	157
Pair Bluetooth Devices	159
Connect to a Paired Bluetooth Device	160
Send Information Using Bluetooth	161
Receive Information via Bluetooth	162
Tethering	163
Camera and Video	165
Camera Overview	165
Take Pictures and Record Videos	167
Take a Picture	167
Record Videos	168
View Pictures and Videos Using Gallery	169
Edit Pictures	170
Share Pictures and Videos	175
Send Pictures or Videos by Email	175
Send a Picture or Video by Multimedia Message	176
Send Pictures or Videos Using Bluetooth	177
Share Pictures or Videos via Additional Apps or Social Media	178
Share Videos on YouTube	179
Camera Options	180
Switch Cameras	180
Set Camera Functions	181
Live Broadcast	182
Productivity	185
Calculator	185
Calendar	186
Add an Event to the Calendar	186
View Calendar Events	188
Sync Calendars	189
Synchronize an Exchange ActiveSync Calendar	189
Clock	190
Set Alarms	190
Additional Clock Features	191
Drive	192
Google Maps	192
Google Search	193
Lookout	194
Memo	194
My Files	195
Photos	196
S Voice	196
Samsung Gear	196
Samsung Pay	197
Sprint Family Locator	198
Tech Expert	199
Wi-Fi Calling	199
Entertainment and Activities	200
Amazon	200
Amazon Kindle	200
Amazon Music	200
Amazon Photos	200
App Spotlight	200
Galaxy Apps	200
Google Play Music App	201
Play Music with Google Play	201
Google Play Music Screen Layout	202
Create Playlists in Google Play Music	203
NextRadio	204
S Health	204
Samsung+	206
Samsung Milk Music	206
Sprint Fun & Games	206
Sprint Music Plus	206
Sprint TV & Movies	208
Sprint Zone	209
YouTube	209
Connections Settings	212
Basic Settings	212
Wi-Fi Calling Settings	215
Wi-Fi Settings Menu	216
Bluetooth Settings	218
Airplane Mode	220
Hotspot Settings	220
Tethering Settings	222
Data Usage Settings	223
Mobile Networks Settings	224
NFC and Payment	225
More Connection Settings	228
Nearby Device Scanning	229
Printing	230
MirrorLink	231
Virtual Private Networks (VPN)	232
Device Settings	238
Smart Manager	238
Applications Settings	240
Application Manager	241
Default Applications	243
Application Settings	244
Calendar Settings	244
Camera Settings	245
Contacts Settings	246
Email Settings	248
Internet Settings	250
Messages Settings	251
Phone Settings	253
S Voice Settings	255
Weather Settings	256
Google Settings	257
Sounds and Vibration Settings	258
Sound Mode	260
Vibrate While Ringing	261
Volume	262
Vibration Intensity	263
Ringtones and Sounds	264
Vibration Pattern	266
Notification Sound	267
Do Not Disturb	268
System Sounds	271
Key-tap Feedback	272
Sound Quality and Effects	273
Display Settings	274
Advanced Features	276
Personal Settings	278
Wallpaper	278
Themes	279
Home Screen Settings	280
Lock Screen and Security Settings	281
Lock Screen and Security Overview	281
Screen Lock	282
Disable the Screen Lock	285
Device Security	285
Privacy and Safety	286
Location	288
App Permissions	291
Private Mode	292
Report Diagnostic Info	293
Send SOS Message	294
Easy Mode	295
Accessibility Settings	296
Vision Accessibility Settings	297
Hearing Accessibility Settings	298
Dexterity and Interaction Settings	299
Configure Other Accessibility Settings	300
Accounts	301
Backup and Reset	302
Smart Switch	304
Samsung Account	304
Google Account	305
Auto Restart	306
Reset	307
Factory Data Reset	308
System Settings	310
Language and Input Settings	310
Battery Settings	312
Power Saving Mode	313
Ultra Power Saving Mode	314
Storage Settings	315
microSD Card	316
Date and Time Settings	319
Help	320
Activate This Device	321
System Update	322
About Device	323
For Assistance	326
Troubleshooting	326
Sprint Account Information and Help	327
Sprint Account Passwords	327
Manage Your Account	328
Sprint Support Services	328
Copyright Information	329
Intellectual Property	329
Open Source Software	329
Disclaimer of Warranties; Exclusion of Liability	329
Modification of Software	330
Samsung KNOX	330
Samsung Electronics America (SEA), Inc.	330
Do you have questions about your Samsung Mobile Device?	330
Legal Information	331

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314

Getting Help

The following set of topics will cover troubleshooting tips, phone specifications, and how to contact Sprint

and manage your wireless service.