Symantec 10067161 Product Manual - Page 174

174 Responding to security issues What to do if a security risk is found 2 After the worm has been quarantined, perform the following tasks: 1 Run LiveUpdate to ensure that you have the latest definition updates. See "About Program and Definition Updates" on page 46. 1 Scan your computer. See "Running a Full System Scan" on page 107. If nothing is detected, submit the infected file to Symantec Security Response. Also, indicate that the file was detected and that you have scanned it with the latest definition updates. Symantec Security Response replies to you within 48 hours. About responding to risks detected during a scan At the end of a scan, the Results Summary window provides the summary of the scan results. You can use the Threats Detected window to resolve any items that were not automatically resolved during the scan. The Recommended Action section in the Security History window displays the action that you should take to resolve the security threat. About actions when Norton AntiVirus cannot repair a file One of the common reasons that Norton AntiVirus cannot automatically repair or delete an infected file is that you do not have the current definition updates. Run LiveUpdate, and then scan again. Before running LiveUpdate to receive protection updates, ensure that Quick Scan is turned on (it is turned on by default). After LiveUpdate retrieves the latest definition updates, Quick Scan automatically checks for the infections that have processes running in memory. It also checks for the infections that the start-up files and folders refer.